CVS

Most Recent Comments

• August 2024 by Princess Mutasa
  Don't go here for covid tests- patient interactions are awful and you feel like you're inconveniencing them by asking for a service they provide. Better off going to Walgreens for testing, at least they care over there.
  
  Edit as of 08/2024: I have never seen a place on Google with such a low average review score. This CVS sucks that much.
• August 2024 by Jessica Lloyd
  I was extremely pleased with my experience. We have always filled prescriptions for our children for strep throat and ear infections at Walgreens previously. At Walgreens I would leave the pediatrician office or urgent care with a sick child and then have to wait 30-45 minutes with a miserable sick child in the pharmacy while I watched staff go off task socializing instead of making us a priority. It was a completely different experience this time when I switched to CVS and I will be filling all prescriptions at the Knightdale CVS from now on. The prescription was already available when I arrived, they offered different flavors which I never knew was an option, they were all friendly, and all of the staff was on task actually working.
• August 2024 by Ashley Bailey
  Walked in to pick up photos that said they were ready. Waited patiently without saying anything until I noticed someone wasn’t busy. I walked up to him and before I could even say a word he threw his hand up in my face to not speak and then stood there behind the counter until someone else came to help me just pick up some photos. Super rude for no reason, he shouldn’t be working in customer service at all. Poor attitude.
• July 2024 by Winifred Richardson
  INDIANA JONES CANNOT FIND A CASHIER OR HELP.
• July 2024 by Dorothy Evans
  CVS haspolite and courteous cashiers. They go out of their way to help you when needed.
• June 2024 by Reynaldo Olabarria
  no employee in store. no help. had bad problem at self check out. hit help button and nobody cam. I used honor system and checked myself out. My son was sick otherwise I would have rage and left the store with nothing.
• June 2024 by Mar Fedrick
  The most rude and disrespectful customer service ever. Its a good thing they have automated check out machines. I would not have made a purchase in this store if I had to deal with the clerk. I wanted to buy 2 of one item. There was one left in the box. When I brought this to the clerks attention thinking I would get some assistance I just got a rude smart comment instead of the customer service I expected. I walked to an automated self check out and left the clerk standing there doing nothing. Soon all of your jobs will be replaced with machines because you lack the ability to provide quality customer service. SMH
• June 2024 by JACKSON SERVICES
  The best services
• May 2024 by Alexa
  Around 10:30pm, 4/22/24 I urgently asked an older associate that I needed Plan B. She told me that I could just take it to self checkout but I confusingly asked if I could take it while it’s still in the anti theft security box and she said yes. No one was at the registers for help. I had to go home and use a hammer to smash it open. Not the best service in my moment of need.
• March 2024 by Maya
  Always have excellent customer service at the pharmacy drive-thru.
• March 2024 by Bernard Paiz
  We are senior citizens and Aaron was so nice to help us. He was very polite and friendly. Need more customers service people like him. Again a very nice young man
• February 2024 by Zoi Klonari
  The general store employees were very helpful and pleasant. The pharmacy staff not as much. And I never saw the minute clinic person. Too complicated. I just left
• February 2024 by CAF S
  I do not like writing bad reviews, but this place deserves one. Due to their lack of knowledge in the pharmacy products they provide, I had to make 3 pharmacy trips because they could not sell me a full diabetic kit where the test trips, lancets, and monitor all worked together. I needed this urgently, and they were not able to give me the equipment I needed. When I told them the level of urgency, they acted as if it was no importance to them. The lack of customer service was so potent that is drove to write this review. I hope management sees this and makes the necessary changes to improve this pharmacy, because I love Knightdale and they are lowering the standards in the area.
• January 2024 by kimberly webbpayne
  I’ve been trying to reach a human for 30 minutes in the pharmacy about a NEW PRESCRIPTION Well this was a big mistake.
• January 2024 by Sparky (Adrian)
  Today's phone call consisted of a cumulative 15 minutes of brain-grating hold music and 2 minutes of trying to get an answer out of the pharmacist about a prescription, only for them to briskly and rudely interrupt me with "I'm super busy right now what's your question?" and not actually address the problem at all.
  
  I told him I'd call back some other time.
  
  I'm still not sure if my prescription is going to be filled.
  
  Backstory:
  My doctor wrote a prescription for a medication that is available over the counter. I've had this prescription for over a year now. The reason for the prescription is because it's problematic to acquire this medication on a regular basis without one.
  
  1. It's quantity-restricted when you buy it over the counter. You can't get a full 30-day supply at once. At best you can get 15.
  
  2. Nine times out of ten, the pharmacy only has one or two boxes of 5 in stock, if I'm lucky. So even if I could get 30 of them over the counter, they almost never have that many available unless you know when their delivery truck is scheduled to stop by.
  
  3. You can't get it through the drive-through. You HAVE to go inside, show an ID, and sign a document saying you're not going to abuse it. Every time. This isn't just CVS, this is any pharmacy.
  
  4. With a prescription - even though insurance doesn't cover it - 30 pills is about $15. Without it, 30 pills adds up to around $35-$40.
  
  I have to take this every day. So in order to keep it in stock, without a prescription, I would have to physically drive to the pharmacy at minimum twice a month, hope they have it, and pay more than twice the cost. So I got a prescription.
  
  The first time the prescription was sent to them, I never heard back about it. I called to see what the status was, and they said "It's over the counter." As if that explained everything. I thought, So....? ....you just.... didn't fill it? And didn't bother to inform me that you had no intention of filling it? So I just wasted a week waiting to hear from you? Cool. I know it's over-the-counter. So does my doctor. So does my insurance. This is a prescription. You're a pharmacy. Please fill it.
  
  I explained the situation, they filled it, asked me if I wanted to set it up on auto-refill, I said yes that would be ideal. They said it was taken care of.
  
  30 days later. It doesn't get refilled. I wait. Never hear from them. I call. We have the same conversation. They fill it. They assure me it will get refilled the next month.
  
  30 days later. It doesn't get refilled. Repeat.
  
  Here are the various things that I've been told when I've called:
  
  - "It's over the counter"
  - "Your insurance won't cover it"
  - "You have to call every month to make sure the lead pharmacist has approved it"
  - "It's on auto-refill now so you don't have to call every month"
  - "You can't do auto-refill for this, you have to call"
  
  So this month, yet again, it didn't get refilled. I call to find out why. After 10 minutes on hold, I was told (so quickly I could barely understand what he said) "It's over the counter. Want me to refill it? You have to call it in every time, you can't do auto-refill." I explained that this prescription has been an ongoing issue and asked if there was a lead pharmacist I could speak with to resolve it. He put me on hold for another five minutes, forgot I was there, and when I asked (again) if I could speak with someone in detail about the issue, he interrupted and said "I'm the pharmacist on staff. I'm super busy right now, what was your question?"