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February 2024 by Seligas Outside
Quincy was such an understanding sweetheart on the phone. I never met him in person but his phone manner is A++! He made what was a stressful time into one I could laugh about. Good guys here. Can't thank them enough for dealing so well with me. ?
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January 2024 by Serena Thurston
After having the worst experience with another towing company this place was amazing! They were very nice and patient! Adonis was very easy to work with and very kind! If I need a tow on the future it’ll be this place
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January 2024 by Tiara Green
I have been waiting 3 hours in the cold. It is 25 degrees and finally when Big Mac towing arrives at 11:20 pm to tow my car, the driver informs me that he can not tow the vehicle bc he does not have the hook to tow the vehicle. I used Big Mack towing before and never had an issue with them not being able to tow the vehicle. I am byself, in the freezing cold and instead of the man trying to get another driver to assist me, he just leave me here. I am crying so much right now. Never in my life, this has ever happen to me. I called the manager for Big Mack towing and he tells me that they only have one driver that carries all the tools and hooks to be able to tow vehicles. Why not have all of your employees have every equipment to assist people. I am crying so much, I am just so disappointed and cold. Now I have to wait another two hours for help.
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January 2024 by Rebecca Zito
My driver Zeb was really great! He came in a timely manner and was even able to jump my car once we got to the dealership. Highly recommend their services
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December 2023 by Jana Hart
The driver "couldn't find" my car. He was in the complete wrong part of town and when I reminded him of the actual location he just didn't even bother. After several hours I called to locate the vehicle and was told..."I couldn't find it so i canceled it" found out from insurance he marked it as completed. thankfully I got a ride home. Never again!!
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December 2023 by Nikki Eldred
Absolute idiot of a driver. Couldn't find the van, so he marked the job complete and left the vehicle on the side of the highway with the keys in the ignition!! Just pure laziness.
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December 2023 by tryone bridgers
Driver Shawn was very professional and new hiss job like the back of his hand,thanks again for the fastest roadside service I have seen on a while. I will recommend BIG MACK TOWING & RECOVERY TO ANYONE NEEDING SERVICE. THANKS AGAIN.
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November 2023 by Enrique M.
this service provider stinks don't use them 5 hours with an no show making other tows priority per the dispatch. I can't believe Liberty Mutual is associated with the company. I am definitely taking the time to call liberty mut corp if I could I give them a negative 0.
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October 2023 by Mary Dobbins
Zeb was wonderful and very accommodating while we figured out a plan since we aren't from the area. He got to us in under a half hour and got us where we needed to be. Highly recommend!Service: Car towing
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October 2023 by Nikhil Jain
Excellent service. Greg came at 1:30a at night that too on a Sunday evening to help. Many thanks!Service: Car lockouts
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October 2023 by Alexandria R.
Owner and manager are rude AF and childish to deal with DO NOT USE THEM don't let your insurance company use them nothing I've never dealt with a more childish so called adult in my life and the drivers steal things
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September 2023 by Alexandria “Lexie” Rivette
Twice I've used this company and twice hive had things stolen from and broken in my car and twice they told me that they didn't do it and I stole my own stuff, even provided pictures and some how I'm making it up, NEVER use this company bunch of lying thieves
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September 2023 by Jaynie O
Excellent service! They let me know when the truck would arrive and kept me up-to-date every step of the way. The dispatcher and driver were both kind, courteous, and very professional.If I could give 100 ?, I most certainly would. I recommend this organization with the highest of accolades.Service: Car towing
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September 2023 by Aditya Yenneti
John (drives truck number: 218) is great human being, and was so empathetic. He was always on constant touch through the towing process. I hope Big Mac Towing and Recovery recognizes such valuable staff and honors them.Thanks once again John
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September 2023 by Trevor Boswell
Been waiting almost 4 hours for a tow sitting in the middle of the road. When i call they can’t give you a time of arrival just “your next” on the list, pretty ridiculous
