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March 2024 by Rainer Ramirez
Very good
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March 2024 by A A.
I don't get the bad reviews every time I go to this Best Buy they all greet me and when I'm looking around they all ask if I need help finding anything and recently I return back a ps5 because it wasn't working and they refunded the money back so I don't get the negative reviews maybe not all get the same service idk
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February 2024 by Tyler Darden
Tyler at Geek Squad was great!
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February 2024 by Devanna Sanders
Customer service is the worst! The system had my order shipping to the wrong location. Called 3x to do a simple change. From them entering the change wrong, reps disconnecting the call and the request just never being put in, I canceled my order. I'll never buy from them again! Such a nightmare!
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February 2024 by Domenick Schilling
Like many big box stores today, they are a bit short-staffed, so if you have many questions about your purchase you may wait a bit. They do have a large selection of home appliances, computers, cell phones and all sorts of electronics for decent prices (I bought a pair of ear buds for $80, had seen them for $100 elsewhere the day before.)
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December 2023 by Michael Chalmers
Very helpful for the most part. Could use more staff at check out. Stood in the same spot for 15 minutes waiting to pay for my purchase
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December 2023 by Jayden Carter
Honestly I’m not impressed the slightest I’m a new adult and I got a decent amount of help in store for a phone I brought in to be put on AT&T let’s just say that’s the only thing that they got right. I got an Apple Watch on top of the phone I brought in the store and I had to wait for it to be delivered (to be expected) I had expressed my concerns on not being able to get back there as I don’t have a vehicle they reassured me multiple times that as long as I tapped a link and added someone they would be able to get my product without an issue well today came around and my sister went there and waited an HOUR there was no link to click so we called and they said they could do an exception as long as they called me and asked me since I’m the person on the account well they lied…. Again and we sat on the phone for 30mins going back and forth then we were told to call Best Buy customer service so we did THEY SAID THEY COULDNT DO ANYTHING THEY PUT IT AS A SCAM no phone call no text message no email. Just straight to scam. I’ll be honest I will warn everyone I know to not purchase ANYTHING from best buy and I myself will never purchase anything again from Best Buy honestly this is the worst experience I’ve had ever with a phone company
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November 2023 by Damian Slaczka
2006 Corolla - remote start compustar 4905s kit installed. Gabe and his team did a really clean install, everything worked well and even went over all the features. Felt car was in good hands, and they really took care of everything, clips, fittings all back and intact. Very pleased. Highly recommend! Thanks Gabe and the install crew!
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November 2023 by Patriot Softwash
Came in for a router and modem last week. Sales associate was attentive and tried to make his best guess on what to get. He wasn’t extremely knowledgeable in the area but gave great effort and good customer service. Prefer this store over the Garner store with it being smaller.
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November 2023 by Janis M Davis
Staff always friendly, professional and helpful. The Greek Squad support is excellent the best benefit that Best Buys offers, well worth the money.
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October 2023 by Alan Dean
Everyone was so helpful. From picking the best washer to purchase and delivery. Best Buy Knightdale is a cut above other locations. From management to the staff, they really put the customer first.
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October 2023 by Nicki R
Horrible experience. I went there to buy a new phone. Every time I have bought a new phone from there they would set up the phone for me for free. I asked the sales associate about it and she said that the policy was changed and they were no longer allowed to set up the phones themselves, but once I buy the phone she could talk me through the set up. I bought the phone and asked her to talk me through like she said she would. She said she couldn't ( after just saying she could), but for a $100 they will set the phone up. I bought the phone based on a lie and I did not have 100 to have them set it up for me. I asked to return it. I was charged a $45 restocking fee and I never even left the store. If I was told at the beginning that they charged $100 to set up the phone, I would not have bought the phone. I was swindled out of $45 because I was lied too.
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September 2023 by David Creech
Would not honor a life time guarantee on a phone screen because they no longer carry the product. I could have purchased from Amazon for less than half what I paid Best Buy. The manager refused to refund me. Life Guarantee means nothing at Best Buy. Beware...
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September 2023 by Write Publish
Yesterday I visited the Knightdale store to purchase a soundbar. At the entrance an employee greeted me and said that someone will be with me in couple minutes. After waiting for nearly 30 minutes, I sought out the person at the entrance. This time it was a different person. I told the employee that I had been waiting for half-an-hour to purchase an item. The person appeared nonchalant, and said, sorry, we're busy as you can see. You'll be helped as someone becomes free. I was not particularly happy with his tone and decided to leave the store without making the purchase.
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September 2023 by Mindy Dorton-Elliott
Wow—in the worst way. When did spending almost $500 become “Oh so this is what you want? Just enough to get by with?” Smh. And nobody ever approached us to help in the laptop section, even after we browsed for about 15 minutes (or more) and made our selection. We had to go stand by the entrance to eventually (after another 5 minutes or so) gain assistance with obtaining the laptop we chose…no other customers were on the sales floor either, btw…just us. The rest were in line at checkout. The person who found someone to help us was a kind, lovely young woman who actually left the customer service counter (with a line) to ask us if we needed assistance. She was literally the only positive experience; we wish she could also have been our salesperson. Anyway, our actual salesperson was disrespectful, discourteous, and demeaning. He used profanity at us during checkout. He did not provide even basic, common-sense information when upselling Microsoft Suite and creating our account…then condescended when we asked the basic, common-sense questions. We finished the transaction and both looked at each other before we were even out of the store, with the same look of “What just happened. Is this for real?” Out in the parking lot, we talked about how Best Buy is clearly not what it used to be. My spouse used to work for Best Buy, and I used to also be a Best Buy shopper years ago. We chose Best Buy for this laptop purchase because we thought they would be helpful/knowledgeable and at least basically professional. $500 is significant for our budget. After this shock, we will not be back to Best Buy…ever. If it wasn't for the necessary timing, we would’ve left Best Buy and either gone to Walmart or ordered from Amazon. I have been treated far better at Walmart, thrift stores, Digital Doc, and heck—even flea markets for that matter. This customer service was the lowest of low. Misplaced $ splurge, for sure. I would’ve joined the GeekSquad membership if we had not been treated this way, per our original plan. What a shock. Kudos to the young woman at customer service for trying to save the situation. She deserves credit for the sale; one more minute of standing around during non-peak time with salespeople laughing right in front of us and showing each other their phones, and we would’ve departed without spending a dime. Once we were walking out with our box, the duo at the front entrance made zero eye contact with us, and certainly no “Thanks; have a nice evening…”. Too busy entertaining each other on social media. We also chose to make our second purchase elsewhere (external drive), but I’m sure Best Buy isn’t losing sleep over lost sales, or this type of customer service wouldn’t be acceptable to them. Peace out, BB.