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July 2024 by DOW
I went in with a tire with a large nail in it and it was losing air quickly. They got on it immediately and plugged the tire. Saved me from having to change a tire. Nice people!
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July 2024 by Lafe Elpaso
Place is trash don’t waste ur time or money
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February 2024 by Simone Starkey
Horrible experience!! They have had my car since November 19, 2023 and my car is still sitting in the same place. Keith communicated LIES via TELEPHONE weekly concerning the progress of the vehicles repair. When I arrived today to check in FACE TO FACE, his story completely changed. I became extremely upset with the LIES he has told for nearly 3 months and I expressed it as such! As a result he says I was lying and he’s NOT touching my car. So I asked him to call the Warranty Company and communicate that to them and to give me my keys, he refused and threatened to call the police. I called the police and my lawyer. (TO BE CONTINUED…)
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December 2023 by Micah Johnson
PLEASE DO NOT GO HERE!!! They will take advantage of you and steal your money. Your car will come back to you with necessary things unsecured and unplugged, the owner won't care! They are negligent and rude and you'd be better off throwing your money down the drain! Your car will continue to have problems and you will not be satisfied.
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December 2023 by Ollie Bryant
I am writing this review to share my deeply unsatisfactory experience with Spence Automotive. Unfortunately, my recent visit to their establishment has left me utterly disappointed and frustrated.
To begin with, the initial service on my car was riddled with multiple mistakes, the most concerning being the neglectful omission of a hose. This oversight resulted in my car not accelerating properly which could have resulted in an accident. I was shocked by the lack of attention to detail and professionalism exhibited by the mechanics.
However, what truly compounded my disappointment was the unprofessionalism displayed by the owner when I attempted to address these issues. Upon calling to discuss the matter calmly, I was met with a barrage of offensive language, including swearing and cursing. This behavior is entirely unacceptable and, quite frankly, disgusting. As a woman, I did not expect to be subjected to such unprofessionalism, and it has left me deeply offended.
I believe that a customer has the right to expect a certain level of courtesy and respect when dealing with service providers, and unfortunately, this was not the case at Spence Automotive It is disheartening to see a business owner engage in such behavior, tarnishing the reputation of the entire establishment.
In conclusion, I would strongly advise potential customers to exercise caution when considering Spence Automotive for their automotive needs. My experience has been nothing short of a nightmare, and the unprofessional behavior exhibited is inexcusable.
I hope that my review serves as a cautionary tale for others and that this business takes the necessary steps to rectify their service quality and address the unprofessional conduct of their owner.
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October 2023 by Jan Harrington
Keith Spence is the best! Knowledgeable, helpful, & courteous.
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September 2023 by Jeffrey Jones
The whole visit was good from start to finish. Good business, I’ll highly recommend. My vehicle back driving like new.Services: Transmission
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August 2023 by J. Rouse
Spence Automotive is a great place with quality services. Keith is a great guy and goes above and beyond to help his customers.
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July 2023 by CPS FPS
Ed us the best! I thought I would have to go somewhere and get a huge bill. He was so honest with me told me it was just a dust cover on the floor took it off, fixed my headlight, car done. I love this place! I would recommend anyone to come here!
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July 2023 by Nicole Smith
I went in and said hello asked if they could do a NC inspection today …and the servicemen snapped (didn’t say hello or welcome ) and said you need to leave it here we can’t just do it today ..it’ll be done sometimes Tomo ..I just said thankyou and left …will never return back
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February 2023 by Ashley Owens
Always friendly ? My Fiance always asks where the Boss Cat is
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January 2023 by Kelly Light
Great friendly quick reasonable service. Would highly recommend. Thanks for the great experience.
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January 2023 by Kelly Light-Wilkins
Great friendly quick reasonable service. Would highly recommend. Thanks for the great experience.
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November 2022 by Tyra Graham
My car has been here over a week and they’ve barely touched it . Every time I call they don’t pick up the phone I do not recommend this place!Service: Electrical repair
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September 2022 by Elliott McBride
Real nice people. Easy to talk with.
