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February 2024 by Cindy H.
I wished I'd looked at reviews before buying from them. Terrible customer service. You buy, drive off the lot and that is it!! No phones calls, didn't set up 1st service appt. didn't take me to the service department. Called several times to speak with finance manager with no return calls back. Had to keep calling to talk with someone in the office about paying my trade off. Do not deal with these folks!!!!!!!!! They have absolutely no care about the customer!
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December 2023 by Gary C.
Sales representatives not honest,say whatever you want to hear until you sign the contract,please be careful and read the fine print,check all add ons to the total bill.
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November 2023 by Rex Howard
The repair work was excellent, they kept me informed on all repairs,Services: Auto water leak repair
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November 2023 by Mary White
Drop my car off got it back the next day thank you good serviceService: Electrical repair
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September 2023 by Robin G.
My husband and I stop by the Kia dealership, because we were just driving through Kinston NC. We were greeted by a wonderful salesman Rio who walked us through the car we were looking at to buy. We weren't even going to buy one till the end of the year as they didn't have the color I wanted. We also had just bought a used telluride KIA and needed questions answered that the other dealership had no clue! Rio walked my husband through his questions of our other KIA and helped us with the car we wanted to buy. No pressure no pushing and a lot of fun and laughing! Guess what he got the car in the color and with all my wants... yeap we bought it! We will go back and get our next car from him!!
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September 2023 by Carol Pender
Went for oil change on Monday 8/21/23 on Wednesday 8/23/23 check my oil it was black return to the service department waited 1 hour Head mechanic came wiped dio stick on his rag and said the oil was changed. I asked to speak with manager waited 15 minutes and was told the manager over the manager will not doing anything further because the oil was changed. I went to have my oil change at another service Provider the was not changed and the oil filter I paid for was not in place. No one put my car on the lift to check to make sure oil filter was change after 1 hour and 15 minute wait.Service: Oil change
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June 2023 by Theotis Taylor
Very ProfessionalService: Brakes
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June 2023 by Dinah Gradis
the team was quick to come pick us up when our car ran hot. the fan assembly had to be replaced. quick and courteous service. they kept me informed. i am very happy with the services.
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June 2023 by Jacqueline Coefield
Front Rotors repair
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June 2023 by Diane Jones
Service call, installed module for parking assist. Was supposed to fix rattle in sun roof but did not???
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June 2023 by John Upham
David always gets our truck in and out as fast as possible. Work is always done well and as expected.Service: Auto maintenance
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May 2023 by Lance B.
How? I must have slipped into an alternate universe. With all of the excellent reviews I felt confident in choosing to work with Sale auto mall. Don't be fooled. I scheduled a test drive for Monday. My schedule changed and I called to shift the test drive to Saturday. I drove 2.5 hours only to meet with my dealer who could not find the car. After about 30 minutes of waiting I was told the car was at the body shop getting painted. What? Apparently the car was not ready for sale, yet, they posted it online for sale. I was told to come back on Monday or Tuesday as it might be ready by then. A different dealer said he would work on the price and have it delivered if we would like. Called to discuss this with them and was told the prices are already competitive so no compensation would be offered. If you are offering the car at a no haggle price, advertise it that way. If you screw up, offer compensation for my time and effort to purchase the car. By the dealers own admission, this is a common occurrence with the cars not being ready. He said they just want the car to be " right" for their customers. How about you get it ready before you list it. Very unprofessional.
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May 2023 by Bryanne DaFonseca
Oil change, they accept competitors coupons!!! Excellent!Service: Engine repair
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May 2023 by Vernon Herring
Awesome customer service. They go above and beyond. Would recommend to anyone.Services: Tire rotations
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May 2023 by Jason Lacis
Professional! Very courteous staff and a decent price for the services they completed.Services: General repairs & maintenance