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May 2024 by Kayla Ward
Good service
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May 2024 by Sharon Fisher
I've been using petsense for awhile. They seem to be doing and ok job at first. After some time they started changing the appointments due to lack of staff or personal issues from the staff. Today I had and appointment @3 which I let them know that I would be late they said that was ok. I called @3:12 to let them know I was on the way they refused to take my pet because I wasn't there by 3:30. Now this happened after they rescheduled his appointment several times, lying about who was going to groom him as well as calling the wrong # to see if I could bring him in earlier once I got the message they had filled it already. I truly feel like and exception could have been made in this situation. I've been a loyal customer and have tried to keep my $$$ spent in kinston n.c. But the service we get from our hometown store is not worth the cost they charge for one and they don't care about their longtime customers. Very upset because my poodle has serve allergies and they are aware of this. It's essential that his grooming stay within 3-5 weeks.
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April 2024 by Latoya Mumford
I have been dealing with petsense for about 3 years now. Just recently they have became very unprofessional with appointments and picking if they want to groom your pet or not. I have a total of 5 minature schnauzers. Just recently I have had a litter so it was hard having all of them groomed. I took the father in there to finally get groomed and the YOUNGEST lady in there was very rude. She claimed he was matted bad and so on. From my understanding she didn't want to groom him!. To make a long story short Carmen that were a worker there has always cut my father dog hair and she was the BEST. I see now, some are pet lover's and love their job. To others its just a JOB!!
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January 2024 by Michael Fox
Great customer service
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January 2024 by Conny Vincent
Waited for 30 minutes watching two people working on one dog brushing out the fur, only to be told they do not have time to trim my dogs nails. I came back the next day and was told that they were short-handed and could not cut his nails again. I will never go back for anything again. It does not take that long to trim a dog's nails. I wish I could do it myself.
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October 2023 by Amanda NS
Great staff; friendly and helpful. ⭐️⭐️⭐️⭐️⭐️
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October 2023 by D-NICE LEE
First time going....Groomers are very nice and friendly got my boy looking and smelling good. They now have a repeating customer
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September 2023 by Pamela Williams
Very friendly atmosphere, great selection of pet food. Wonderful job, with grooming of dogs. Plenty of parking, curbside pickup.
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August 2023 by Joshua O.
Cynthia does great with our Samoyed and yorkie. So nice to find someone who takes pride in their work and cares for our pups.
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July 2023 by lori rourke
Staff very nice
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July 2023 by Steven Lanier
Fast service
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July 2023 by Sharon Morales
Clean store friendly staff
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July 2023 by Ms O
Extremely overpriced, but nice employees....
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July 2023 by Shanda Bauguess
This place is awesome ?
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July 2023 by Rudy
Awesome
