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August 2023 by Tresa W.
Absolutely love this dealership. It's professional yet home town charm that bends over backwards to make their patrons happy. Purchased a brand new 2023 Prius from them and couldn't be happier. Very professional and yet personable. Highly recommend. This is our go to Toyota dealership from now on. Totally worth the hour and 20 minute drive. Earl, the new car sales manager is amazing ,Jeff our salesman is awesome. And the used car sales manager gave me a very fair price for my Lexus. I would call these people family.
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May 2022 by Alan W.
Bought a Camry hybrid from Terry. Very personable and professional. Love this dealership as many dealers were marking up from MSRP, they did not. I will remember that when the car market isn't so crazy. Had to buy the car with Toyoguard but this is because of SE distribution center policy. Could the dealer have eaten this cost? Sure, but the market is crazy right now as most cars have to be preordered. Overall, a great experience. Would recommend highly!
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October 2021 by Xenia G.
I had the best experience by far I brought my car in for service transmission flush the service technician named Lucky was the most honest informative person I have ever dealt with he was courteous and made me feel totally comfortable with his opinion of the car and what should be done he was honest and really made me feel reassured I was getting the best advice and treatment for my car. I will always bring my car here. Thank you Massey Toyota you have a great staff
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August 2020 by Sarah S.
I moved to NC recently & needed to find "my place" for auto service & repair. This dealership had great reviews so...I brought my vehicle in for an easy oil change & tire rotation. Within a few minutes the service specialist told me the mechanic found my cabin & engine filters were dirty & in need of replacement. Up selling a woman tactic, sweet challenge but I changed those 8 weeks ago all by myself. And when I went out with the service specialist to see these dirty filter the poor mechanic prob hadn't even looked at them. And no surprise, they weren't dirty. You lost my trust & my biz. And I won't hesitate to tell others. Why 2 stars? The building was clean & comfortable.
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May 2019 by Ashley O.
Great team that works there. From the owner, managers, sales and service they're all wonderful! If you are in the market for a car this is the place to go.
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May 2019 by Eric C.
I needed a car for my daughter as a graduation gift. Fearing the worst in reference to buying a car I was pleasantly surprised and relieved when I met the staff at Massey Toyota. Everyone was professional and courteous. It was an awesome experience and that is why highly recommend this dealership. I left with the car my daughter wanted and wasn't ripped off.
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August 2018 by Cookie E.
This is not your typical car sales team.... they don't just sell you a car, they are great all the way through even after the sale! Ryan was great finding us the specific car we wanted. He had to work hard to get it, but he and the Massey Toyota team made it happen!! They do what they say and do whatever they need to do to deliver. Our son bought 2 trucks from them previously and we're so glad we went to them too to get our new 2019 Avalon!! Thanks Ryan Kelly!
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July 2018 by Allison R.
I loved the way they went about their business when I was deciding to buy a new car which is the reason I went with them over Stevenson, even though it would have been closer to where I live. The day I bought my car though, is what brings me to a four star rating. I visited this location two separate times before I came back a third time and purchased my vehicle. The vehicle I went with was used and had only been on the lot for four days so it had not been cleaned yet. They detailed the car before I left that day but there's still dog hair all over the ceiling from the previous owner after it had been detailed it really just looked like they vacuumed the floors and that was it. I also left with only 30 miles in my tank until empty, I was under the impression that most dealerships automatically gave you a full tank when you left and I asked the girl about it three times but she just kept telling me she would ask her manager and I never got an answer or gas. Then I went to financing and I got my temporary tags. The guy starts handing me forms to get NC license plates and I asked him if I could just get my plates since I was going home next week so I could have Colorado plates. He told me no and the reason he gave me was that it was easier to do it that way. If I knew that alone I probably would have gone to one of the dealerships in Jacksonville since they let them keep their out of state license plates. It's also kinda annoying that I only got one key for my vehicle.
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June 2018 by Garry R.
What an outstanding service visit! Service Advisor Bobby was extremely efficient, knowledgeable, and considerate! He kept me informed when a software update was slower than expected and offered me many options if I needed to get somewhere else during the appointment. Richard, the technician stayed late to make sure the work was all completed correctly--on a holiday weekend! A super helpful Ms. Faye from the office checked several times to make sure the waiting area was clean and offer me beverages. This was my first visit to Massey Toyota since moving to the area and I was totally delighted with the helpful people, their amazing commitment to their customers, and the excellent level of service. I am so happy my Toyota will continue to receive their fine care. I plan to purchase my next car from Massey because of the Service Department!
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April 2017 by Tonya C.
Exceptional Service Department! I was one hour into a six hour road trip when the panel behind my front spoiler came loose. I pulled into the Toyota dealership and Josh noticed my problem as I drove into the bay. They took the car back, repaired it, had my keys back to me within 30 minutes and I was back on the road. They were incredibly kind, helpful, and generous. I wish we lived closer to this dealership. I would head to them for all of my Corolla's service needs. Highly, highly recommend!!!
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March 2017 by Michelle M.
I have ALWAYS dreaded having to go to buy a car because of the bad experiences almost like going to the dentist. Well Terry Nobles took all the worries and troubles away. He was able to get my mother exactly what she needed and wanted. Her new 2017 Toyota Camry has made her one of the happiest people in the world. The customer service and friendly atmosphere made us feel like they really cared what we wanted and we just weren't another number. One of the BEST car buying experiences I have ever had. Terry Nobles is an outstanding man who values his relationships with his customers. Thank you Terry for making my mother's dreams come true. So if you are in the need of a car please stop buy and see Terry, you won't regret it!!
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July 2016 by Shawn J.
Bought my Venza from here in 2010. The salesman, Anthony, is just awesome & honest. Came to Massey to but because of their service department. Bernard, head of service, has been with company for a long time & he has really made it top notch.
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June 2016 by Terry W.
My daughter just graduated from college and bought her first car- the team at Massey was amazing. She let them know what she was looking for and they sent her ideas and pictures. Within several days they had zeroed in on the car and worked with her to complete the paperwork and make it an easy transaction. The Massey Team earns 5 stars for great cars, excellent customer service, and their make-it-easy-for-the-customer attitude!
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September 2015 by JC G.
A whole lot better service than the Toyota in Goldsboro. They should update their website because they still say (as of this writing) that their Service Center is open until 5 pm on Saturday but they're actually closed by 1 pm.
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November 2011 by Johnston O.
I would highly recommend Massey Toyota, they do an excellent job on service and have great staff.
