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December 2023 by Lee Tyndall
I was impressed by the excellent service I received and the way I was treated from the moment I arrived for my appointment. The location is very convenient. I have been driving to Wilmington for service all these years, so I’m delighted to find this Complete Auto Care Center so close. I trust Firestone to keep my vehicles serviced efficiently and with genuine care.
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December 2023 by Holly C
My mom had a flat tire and needed a new one put on. It's Sunday so most places were closed. Firestone was open until 5. My brother in-law wrestled with the tire for almost an hour to get it off (rusted) at this point it was 10 mins to 5. She gave them a call and they promised to stay until she could get there with the tire. They stayed late, got the new tire put on the rim and balanced. These guys just dont know how much this was appreciated. I would recommend them to anyone and we will definitely be back!
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November 2023 by Megan Hill
I have had many negative experiences, and bad luck when it comes to vehicles. I use to always believe almost anything I was told when i would leave the auto care centers around Kinston and would feel confident in my car when I would leave the businesses too. That was nice of course until something else started messing up as soon as 2-3 days later, or even worse causing issues especially with my tires that would easily lead to car wrecks, which has before at least 2 times coming from Davis's tires in kinston. Mistakes and misleading people in ways such as these can be extremely dangerous especially when you have children passengers with you at all time.If you want or are in need of help and services from honest people, who are extremely educated on the services they provide when it comes to dealing with your vehicle then I would absolutely only recommend one place only in kinston NC for you to go to, and that is Firestone complete auto care on W Vernon avenue. They know everything there is to know when it comes to vehicles in general and the quality of their work is amazing. The customer service is outstanding everyone is so polite and understanding and the prices are so reasonable that it makes it all the absolute most perfect experience for someone who has not had the best experiences in the past. That is the only store that I will ever take my vehicle to for any type of maintenance,services, repairs, or anything. I know I'v not ever felt as safe as I feel now when I drive away from this Auto Care service center, and I owe all the thanks and appreciation to Tyler Howell for taking all my concerns seriously from the day I walked in and met him. So when your car is acting up or needs services please do go straight there and ask for him!
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October 2023 by Angela Blake
I discovered that I had an almost flat tire and was having difficulty finding somewhere to get air pumped. I pulled in and asked the salesman if they were able to put air in my tire. He said absolutely. I ask if it cost anything and he said no. I pulled around to the bay with the air hose and one of the mechanics pumped up my tire and gauged all 4 tires. They were super friendly and very helpful. I will definitely do business with them in the future.
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October 2023 by Patrick Rooney
I typically avoid ANY kind of "Chain" type business. I'm a small business kind of guy, support local ya know? However! When it comes to vehicle maintenance, tires, repairs, etc... I have found that Firestone has been consistent, convenient, and far more available than the local small shops. I never have had trouble with any of Firestones work or products and what more could you ask for? If you have dealt with many of the "townie" shops round here you know why that statement counts! Also, where a few times over the years the personality of the guys at FS has maybe been sub-par, new manager Tyler has turned that one low point around beautifully! He is always a smile, personable and helpful. For me, in this town , even if it might cost a couple more bucks it is worth it fir the quality and consistency of the service. Top grades from me!
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September 2023 by All Heart
I visited this location yesterday after ordering tires online for my Range Rover. The tires were delivered directly to this location. Everything was paid for up front. I worked with a manager named Tyler Howell. Tyler had some concerns with installing the tires on my Range Rover because the SUV has optional air bag suspension. Tyler’s only concern throughout this process was focused on “making sure to take care of the customer”. Tyler wanted to make sure he was providing me with the best service possible and he made several calls on my behalf to troubleshoot a solution for installing my tires. Not only did he find the solution he set an appointment for me same day at the Firestone in Goldsboro. (They were amazing by the way. Friendly service. Fast install. Quality work. He provided me with a future oil change because “it’s the right thing to do as our customer”. I have to be honest. It’s rare to find a business that cares this much. I didn’t buy the tires there. I wasn’t a repeat customer. He was very busy but he still made time to make sure that Firestone was represented with care, integrity, and genuine kindness. Experiences like this create customers for life. Firestone, send Tyler to the top. His team was top notch as well. Thank you all for turning a negative experience into a positive experience. Thank you for caring enough to be the solution for your customer. Tyler and his team deserve to be recognized. They have made a friend and customer that will bring more friends and customers. Starting with this review. Thank you guys at the Kinston and Goldsboro location!MichaelServices: Tires
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September 2023 by Katrina Sheridan
I went yesterday to get the air pressure checked in my one tire. I was told to park at the last bay and someone would help me. I saw two technicians working inside. Both were finishing up with the vehicles they were working on. Each technician drove their vehicles out the bay doors. I sat there waiting for service over twenty-five minutes after they left the back. Without service I left. The front attendant was polite and cordial. After that the service was non-existent. And it was only one customer waiting. Maybe checking my air pressure in one tire would have taken too much time.
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September 2023 by MGMT Pirate
Tyler is an absolute legend he took care of me with out even knowing me best guy around
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September 2023 by Cindy Cole
Beware n be careful at this location. Was told 1 price on You! phone 20 minutes before picking up n it more than doubled when I got there...no excuse! They tried to find other problems for $1000.00 or more. Don't go here! Shame on you!Cynthia Jennette
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August 2023 by Larry Kesler
They were unable to align my car (to be fair, its unusual), but we're able to do a state inspection on my truck and direct me to the dealer who was able to do the alignment on the car. Very helpful and honest about what they were able to do and not do.
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July 2023 by Cynthia Backman
I took my truck in for tire rotation, but was told that they didn't have the tool to do it. Because each worker bring in there on tool so if they don't have the correct tool it can't be done. So Firestone you all need to get the tool thats why I buy my tires from there for that purpose.
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July 2023 by Amere Mack (Twin)
Good for vehicle alignments and oil change they don't do most of the heavy work associated with repairs. But they will tell you what's going on with your vehicle for a good price.
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July 2023 by Enki Star
Thanks to Mr TylerFor helping me...this is where I bring my car for great serviceThank you verymuch
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May 2023 by Joel Webb
I didn’t like the results of the state inspection at the time. (Failed on the tires) But they were correct in that we needed new tires. Thank you for the inspection and keeping us safe.
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May 2023 by Dan Cowden
Came in just before close on a Friday while driving between states and the staff stayed late to take care of my problem. Great service, highly recommended.