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April 2024 by Anthony Davis
Been leaving messages for their business loan officer for weeks Going to take our fifty k in deposits a month somewhere else
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March 2024 by David Thisguy
I have a car payment through truest that was originally with SunTrust. I went to the branch in Kinston to make a payment on my way out of town, pulled up to the drive-thru and the teller greeted me with "What do you want?" I ignored The unprofessional and impolite nature of the transaction, everyone has a bad day, but then she proceeded to tell me that I was not able to pay without coming inside. I have paid at other branches multiple times and have been able to use the drive-thru. I go inside every now and then but it has never been stated as a requirement. Avoid doing business with this branch of truest if possible, or take your business elsewhere.
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September 2023 by Leon Johnson
We opened 2 accts, (CD & Checking), 10k in checking & 50k in CD. The money was from one 60k check from BofA, the 50k cleared the next day, the 10k is still under administrative review after 10 days. We can't access the checking account.
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August 2023 by Karen J.
The worst bank ever, we deposited money, some in a CD, and some in a checking account, on 8/22 the check cleared on 8/23, as of 8/30 we still do not have access to our money in our checking, we have the debit cards and when we called, we were told you would have access to your money on 8/30 it's now 8/30 and now they are telling us we have to wait 48 hours!!! once the money clears we are definitely going a bank this is ridiculous!!!!However we can see the money for the CD but our checking account states zero balance!
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December 2022 by Bill Welles
Doesn’t appear the Manager cares about his customers my daughter left several messages asking him to call and he has never had the decency to return her calls.
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October 2022 by Bobby Potter
Tellers r very nice n helpful , great place to do business with n having Bank account with ?❤️
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July 2021 by Laura Sutton
In June, My Fiancé went to BB&T at the Plaza in Kinston to deposit money in my account. He had cash and after waiting in a long drive through line in pouring rain, was told he had to get a money order to deposit the money. He went to get the money order and had to wait in line again. I was in Virginia and on the phone during this transaction. He forgot his reading glasses and asked the teller at the window to fill in the slip, but she refused so he struggled. Poor customer service. I’ve never heard of cash not being accepted by a bank before. Unbelievable! In Virginia the BB&T and other banks lobbies have been open for customers to come inside for well over a month, maybe 2 months. I have a home in Virginia and Kinston. Why is Kinston behind in almost everything?
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September 2019 by tree robo
The lady Claudia was so good at helping me, she acted like she was so happy to get my account, she deserves 6 stars thanks again
