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February 2024 by Steve Twiddy
I stopped by because my check engine light came on. Gentleman came out and hooked up his tool to my truck, Was able to give me the code error so I could Google what my options were. Simple fix and I was able to get it resolved.
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January 2024 by B B
Brought a cb axel that didn’t fit took it back about 2 hours later to get a refund or the correct part the store manager “Dolly” was rude and told me that I couldnt receive a refund just a gift card that I had to use in an advance auto store..After going through this inconvenience and back and forth with her telling me the part was installed which couldn’t be possible because it don’t fit ..The mechanic said she has a bad rep for the same exact reasons..After calling customer service they said Dolly said the part was broke which is a lie because I only took it back because it wouldn’t fit .. She expressed how dirty it was from the mechanic hands touching it.. Never mentioned anything being broke because she would’ve been telling a LIE..I wouldn’t recommend this store especially if Dolly is working there..
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January 2024 by Lisa Jones
The entire staff is AWESOME very helpful and knowledgeable Made sure I had everything I needed and answered all my questions and made me fill secure before I left with my purchases THANKS TO THE MEN AND WOMEN
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December 2023 by D B Transport LLC
Kinda of a di$k when asked if had something in stock before ordering online
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October 2023 by Michael Munn
Great customer service and cared enough to make sure the part was a perfect fit.
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September 2023 by Lisa Whitfield
They are very helpful when you have a question about a product they can answer it. The customer service is great no problems sometimes no wait time sometime you go in and out.
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September 2023 by Reinaldo Liem
Battery went bad within the 36 months.Bought it 2 years and 9 months ago and they lookup my information and got it replaced !
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September 2023 by nick squiciarino
Need more knowledgable employees
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August 2023 by Hank Jr
I want to send a humongous shout out and leave a great review for Erwin at the Advance Auto Parts in Kinston, North Carolina. From the moment I walked up to the store, he welcomed and acknowledged me with kindness, and eye contact. My encounter with Erwin displayed that he was personable, down-to-earth, eager to assist, and professional. As he was helping me, he greeted everyone that came into the store and that's really important these days because not enough employees know how to speak without being awkward and making eye contact or they are too lazy to put in the effort! I was anxious as I was on a road trip, and his calm, in-charge persona was exactly what I needed at the moment because I was frustrated, hot, and worried with a long drive ahead of me. This employee is exactly what our world needs more of and he is definitely leadership material. Schools don't teach his high quality people skills, as he was friendly and observant, making eye contact with other shoppers to acknowledge them while still helping me find what I needed, but I can't speak highly enough of his calm, cool, expertise, genuine cut above the rest professional disposition. I will definitely stop in again if I'm ever in the area and in need of automotive products, and will definitely recommend this Advance Auto to all of my friends and associates who travel through this area (as we typically shop at AutoZone, and in fact, had stopped at it first and they were not helpful, so I, thankfully, checked out Advance Auto and encountered Erwin's superb customer skills).
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August 2023 by tina ginn
Got sold the wrong part by the manager, take it back the next day, no apology no nothing
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December 2022 by Fanecia Campbell-Daye
I did visit this store and I did see one employee going outside of the store assisting another customer and he seemed very friendly. It needs improvement in merchandising of the products. I found it hard to kind of find what I was looking for, but their staff have always been friendly over the telephone and in person.
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November 2022 by Fanecia Daye
I did visit this store and I did see one employee going outside of the store assisting another customer and he seemed very friendly. It needs improvement in merchandising of the products. I found it hard to kind of find what I was looking for, but their staff have always been friendly over the telephone and in person.
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November 2022 by Arthur Davis
Services was great!!!
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April 2022 by tree robo
Never going to this store again, went there and bought a 200 dollar battery and the lady putting it in was so hateful and disrespectful to me, then i had to go home and tighten it up myself cause she wouldnt let me tell her that the whole bolt was turning, she let me know right quick she new what she was doing, and if i didnt like it i could do it my self, ill go to the other stores but not this one!!!!!!!
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April 2022 by Scotty Lehew
Can't believe the right part the first time. Nice polite service ? good people running the place ?.
