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July 2024 by mark johnson
It's a notch above most of them.
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July 2024 by Zackeriah Cross
The new store manager here is absolutely terrible. It’s very clear she doesn’t have a clue what she is doing, her employees are fantastic though. But honestly, she needs to be fired..
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May 2024 by A'Najai Summers
Pharmacy team works so hard and I know it's very overwhelming at times. I've never had any issues but I will say the new lady (I think she's the manager) is rude and at times she comes off as very condescending. On the other hand, Natasha always makes my experience great, she's a breath of fresh air and I absolutely adore her! Thanks Tasha!!
The guy with the dreds is awesome too, can't leave him out!
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May 2024 by Garrett Pack
Refuses to answer the phone after calling all day and being left on hold for 40 mins at a time. Every other cvs picks up within 30 seconds
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May 2024 by Matthew Braswell
If I could offer zero stars, I would do so without hesitation, for my latest excursion into the supposed convenience offered by CVS was anything but. Allow me to set the stage of this disastrous narrative, featuring the lackluster performance of one employee: Cody.
It was a dreary Thursday afternoon when I ventured into my local CVS, seeking nothing more than a few simple items—a task I presumed would be easy and swift. Little did I know, my shopping list would become a scroll of sorrow, thanks to Cody’s appalling lack of customer service skills.
Upon entering, I was greeted by the sight of Cody, who seemed more engrossed in his phone than the looming presence of actual, living customers requiring assistance. His detachment from the reality of retail responsibility was the first of many disappointments.
I approached with a question about the location of a specific medication—a simple inquiry that would test the bounds of Cody’s employment. Rather than offering the warm guidance one would expect, Cody’s response was a nonchalant nod toward aisle 7, no eye contact, no semblance of human warmth—just a cold dismissal as if my health needs were a burden too heavy to bear.
Venturing alone, as Cody had so unceremoniously suggested, I found myself lost in a labyrinth of over-the-counter remedies. Aisle 7 was a mirage, a false promise as the item I sought was nowhere to be found. I returned to Cody, hoping for a spark of diligence, but was met with an exasperated sigh and a mumbled, "Maybe try aisle 8?" Again, he was wrong.
The climax of this tragedy struck at the checkout. Cody, still our protagonist in the saga of service that should not be, rang up my items with the enthusiasm of a sloth in slow motion. His demeanor was not only unhelpful but dipped into the realm of rudeness. Every scanned item seemed a Herculean task, and every interaction was tainted with the stench of indifference.
I left CVS not only without my desired purchase but with a heavy heart filled with the despair only poor customer service can bestow. This encounter with Cody was a stark reminder that not all help is helpful, and sometimes, the quest for a simple shopping trip can turn into an epic of unfortunate events.
In conclusion, dear readers, should you find yourself at the mercy of Cody at CVS, brace yourselves for a journey of disappointment. Perhaps in another life, Cody might rise to the occasion, but in this one, he serves as a cautionary tale of what customer service should never become.
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May 2024 by kelly black
I’ve been going to this location quite some time now and for the past 5 or 6 months I’ve had the best experience when picking up my medicine. First, I would love to recognize Shafira (spelled incorrectly) and Tasha (spelled incorrectly) that works the drive-thru window! They give the best customer service, every time I’m there they are the same, they treat you with respect and never show any aggravation. I am lucky to encounter with such great ppl knowing that jobs aren’t easy when dealing with numerous of ppl each day. Job well done ladies, thanks for always having such great customer service.
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April 2024 by Candice Daneese'
This has to be the sorriest pharmacy I have ever been to. You receive text messages saying prescriptions are ready and they are not. You sit in line forever. They can never find prescriptions.
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March 2024 by Tammy Hamby
The new manager in pharmacy is very rude!!! Been with this pharmacy over 20 years and never had issues and was always treated kind. This new lady is awful! Very rude and talks over you like you’re not even there. She doesn’t belong in this type of customer care !
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February 2024 by Mike Coolong
I've used CVS in kings mtn over 4 years. Used to get all my presciptions at the same time. Not any more. They always mess them up. I picked up 2 of my prescriptions Monday. They told me they were working on the other. 4 days later no texts. App no longer shows they were working on it. Called them for them to tell me they don't have enough pills to fill it. For someone needing heart meds this is unacceptable. Girls that answer the phone are cold and uncaring. I'd fire them all
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February 2024 by Kevin Mathis
Received text from CVS asking if I wanted to refill a Rx. I answered yes. Reply received that it would be refilled. (Monday) Went Friday to pick it up and they knew nothing about it. Said it would be ready in one hour. My wife was also waiting on 2 RX. Told 1 hour. This was 4PM. Went back at 7PM. Still not ready and said they had no time to fill the prescriptions. I had the impression that's what they were there for. Had called earlier and was on hold for 41 minutes with no answer. When arrived they told me only had 3 people and weren't answering the phone. It is something like this every time I go to this store. The only good service I get is when Brian is there. If he's not there, they should put a closed sign on the door and go home. Sorriest service received is here - Kings Mountain CVS!!!
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January 2024 by Joe Kisiah
Unfortunately insurance makes us use cvs. Been trying since Friday to get blood pressure meds. Blood pressure 180 over 110 I stayed on hold 45 minutes today (Monday) shortly after my wife spent another 45 minutes on hold still have not spoken with a person. Head throbbing eye twitching it’s nice to know your local pharmacy has our back. Or maybe they are getting kick backs from the funeral home .
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January 2024 by Audrey Pheagin
This use to be a very friendly place until Cody, Brian and Mark left. One girl would not give me the girls name that was yelling at me in the pharmacy. I found her on FB and reported her to corporate office! Yelling at me in front of customers because I did not understand something. Well she thought I was dumb but showed her I was smart enough to call corporate and they filed the case. The district manager never called me. Just shows how much that place thinks about there customers. My son changed pharmacies too because of their attitudes on the phone, drive thru and inside. So disrespectful!!!! I’m planning on changing too. Other customers have had this happen to them so it’s not just me!
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January 2024 by Rose Gibson
Absolutely horrible customer service. Pharmacy refuses to answer the phones. Have been on hold for last several days for over 40 minutes at a time and still no answer. Trying to get prescriptions transferred due to insurance change and neither myself or new pharmacy can speak to them. They hold your medicine hostage! Avoid this CVS if possible.
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December 2023 by Ron n Adelle Cloutier
After waiting in the drive through line for about an hour, my turn came and I pulled up to this.ARE YOU KIDDING ME!My spouse who the meds we were there to get, actually went inside while I waited.... Just in case.I can only imagine how angry the two cars behind me were.ABSOLUTELY PATHETIC CUSTOMER CARENON-EXISTENT.We will definitely be switching pharmacies.Update.I had time to pay the review before someone even acknowledged I was there to tell me they had to shut it down because they "don't have enough people to run it".So apparently this store and pharmacy management don't care about customers' time. In my humble opinion, neither do they know how to schedule labor OR post signage BEFORE customers waste their time.
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November 2023 by Nathan Stewart
Used to somewhat be a good pharmacy but now it’s like all different staff/employees and completely went DOWNHILL… I do NOT recommend at all!!!!!(Employees are terrible *NOW not sure why)
