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July 2024 by John Busch
We came in to check pricing and than switched our service to Verizon. Thank you for all your help getting us switched over. Our agent was so helpful!!! Thank you again!!!
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June 2024 by Chriss Slate
Went in to add my grandson to my account and get a new phone. Charles was great at helping us. He tried everything he could to get my grandson to be able to keep his old number. He explained that sometimes other carriers won't allow that to happen. Charles did everything he could, but unfortunately the number was one that could not be transferred to another carrier. Charles was very polite and professional, he talked to us the entire time. Not only did he talk about the reason we were there, he also interacted with my 6 and 7 year old grandsons as well. We talked about his family and also some of his interest in music and games as well. Charles listened to what my grandson wanted and didn't try to push him into buying any accessories that were not wanted. Charles made several recommendations on services that I already have that would save me money. I would highly recommend the King store. We left there very satisfied. Charles is a great (CSR).
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May 2024 by loren morgan
dylan helped me trade in my phone and get the new iphone 15 pro max! kind of a long process but he made it through quickly and was talked the whole process! very good people there!
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May 2024 by Jacob Suttelle
Very nice guys
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March 2024 by Craig Sizemore
Sales rep ready to assist when I walked into the store. Was able to assist with my questions and had what I needed in stock.
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March 2024 by billy shelton
My phone had a message enter sim puk on it I asked the Verizon employee if I could call and get it reset he said I had to go to the Verizon store on university parkway luckily they resolved the issue for me
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March 2024 by Claudia Kates
Best, Verizon store I've ever been in! The gentlemen are kind and considerate. Take the time to explain everything. Very efficient and handle all problems immediately with a smile. Highly recommend you don't go anywhere else but here in King North Carolina.
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February 2024 by Linda Wills
Verizon King location is very professional and knowledgeable
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February 2024 by Maple Grange
WATCH THEM! They said "We'll set up these 2 devices for you," But did NOT say "And we'll charge you $80.00 for doing that.' They removed my $7.00 a month insurance (without permission) and ADDED $17.00 a month insurance (same insurance)!! They are not openly honest AT ALL! Watch them - get DETAILED receipts - and watch them carefully some more!!
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February 2024 by Reinhard
Not an actual Verizon store so I suppose it can’t be held to the same standards. You are put on the back burner unless you’re there to spend money. If it’s to fix something they messed up, plan to be there awhile.
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January 2024 by tracie anderson
Wow! Excellent customer service does exist! Working with Brandon made my transition to Verizon so easy! He handled everything with kindness, patience and professionalism! Highly recommend and ask for Brandon.
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January 2024 by Cynthia Lambert
I was trying to upgrade my son’s iPhone today and was told that it would cost between $105 and $250 “out the door” today. I asked politely if they could just add the charges to my bill and was told that they do not do that. I informed them that my husband had had that done a few months earlier at another Verizon store and was told that that was not true. I told them we were going to opt to go online and upgrade the phone ourselves. A male worker snidely commented that we would still have to pay at least $65 today and it could not be added to the bill. We came home and concluded our upgrade online and found out he was wrong. We upgraded and were able to put all fees on our bill. Save yourself some time and money and go online and do it yourself.
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December 2023 by glenda
Matthew, the person who assisted us at Verizon in King was awesome!
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December 2023 by Dustin Montgomery
The team at Verizon in king are top notch,. Definitely recommend them
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December 2023 by hannah brooke
GM Dylan is myself and my family's favorite! 100/10?
