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November 2023 by Katie W.
If I could give Truliant as a whole, not just this branch 0 stars, I absolutely would. Had accounts and a SBA loan through them and it was nothing but a nightmare the entire time. Do NOT recommend even pulling in the parking lot. Just awful.
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October 2023 by Grace Mason
I'm about one star away from switching banks. I've been with Truliant for 21 years and i've never felt more like "just a number" than I have in the last year. Their deposit process is not consistent, always changing rules without notifying the account holder, bad attutides when you question them.
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August 2023 by JOEL ESPINOZA
is the best Bank of kernersville nc.Truliant federal C Union
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August 2023 by Dale W.
Poor customer service. Had to make appointment for next week to see anyone. Staff not in touch with customer needs.
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August 2023 by Justen Price
When I first got the credit union in 2017 they were a lot different and more about their members. Not they are just all about money. To be honest it’s said Ive gave this place recurring business for over 6 years paid off 2 car loans a motorcycle loan and a few lines of credit. This place literally will treat you like a new member right off of the street with no care in the world. They don’t care about their members like they use to it. It’s just about the money now!!Wish they were like they was back in 2017! I don’t know if the current board is just idiots or what! I would not recommend this place.
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August 2023 by Jeannie J
Very rude people. Especially at the front desk. I came to do financial transactions as well a signature notarized. They cut me off after I said notary. Do you want to know what I need or not? Really angers me!!
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July 2023 by Denise Mason
The building is very clean, you are greeted at front door every time, even if the front desk person is busy, will stop and greet you. Front desk person can sometimes do some transactions as well, especially if there is a long line. Tellers are friendly, smile, helpful.
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July 2023 by Pamela Holman (Pam)
Truliant is an awesome credict union to be a part of...I have truly enjoyed how they listened to my concerns, and acted immediately...Truliant has lived up to my expectations.Yes I recommend truliant..Thank you so much!
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May 2023 by Kayla Barnett
My husband took the morning off of work to set up a savings account for our son. We got there when the bank opened at 9 am. We had to wait a little bit but someone eventually took us. When we went to sit down in their office I forgot I didn’t have my sons social security card and couldn’t remember his number off the top of my head. We got up to leave because we couldn’t do anything without that and were told to maybe come back later or to make an appointment. Well we didn’t. We decided to run home real quick to get his social security card because this is the only time we would be able to do it since my husband had taken off work so we could go do this specific thing. We get back to the bank after getting the card walk in to the greeting desk all to be told we won’t be able to be helped today because they already had appointments scheduled at 10 am which I don’t believe because I was looking right at the guy that took us back the first time and he was in his office helping no one and he saw us walk back in. He could’ve stepped out of his office taken us back in and got it done real quick. Not to mention we had our 4 month old son with us. They made it very inconvenient. Horrible experience. This should not be happening. They should not be turning away loyal customers. We will not be going back to this bank. We will be pulling our money and going somewhere else. Absolutely unacceptable.
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March 2023 by 9 CLINE
Easy to do business with,knowledgeable staff. Friendly and fast service.
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March 2023 by Michael C.
This branch is awesome. My specialist Kevin was sharp, easy, and straightforward. He gave me good options and helped me make a good loan decision. He was nice and peopleable. Great guy, great branch and also the other team members such as tim and vince where great.
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January 2023 by Heather S
I love Truliant, I have been a member for years. But this new Kernersville location I am not so fond of. It's pretty inside and staff is nice but taking away the 2 drive-thrus was not a good idea.
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December 2022 by KarenM
Great experience!! KevinA. was an ultimate professional, I felt very taken care of, and had his undivided attention during my entire time there. I would highly recommend Truliant! Very happy!
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December 2022 by Tiffany Epps
Twice now I have made an appointment to see someone and both times my appointment started 30 minutes late. This time I left because after 30 minutes of waiting, I was not acknowledged or apologized to. I understand being short staffed, but what is the point of having an appointment (and showing up early) if I’m going to have to sit around for 30 minutes? I just think that’s insane. I do not recommend this branch at all and will be trying a different branch before I give up on Truliant all together.
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December 2022 by Donna Johnson
They were very knowledgeable and friendly! Helped with all my financial needs.