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October 2022 by Shaun
Horrific customer service. I called and scheduled an appointment to get some work done on my car. When I showed up for the scheduled appointment I was told that they couldn’t fit me in and to come back the first of the week which he scheduled me for a Monday. Wrote my name down on his calendar for the day that was rescheduled. When I show up he wasn’t there and all the other people supposedly working were sitting around in the garage. Not one person came to speak to me so even though I was there in person. I had to call the shop to speak with someone. Finally the owner shows up 30 minutes later as he had said on the phone. Then proceeds to tell me he can’t fit me in AGAIN and to come back next week and he’ll take care of my vehicle. After 2 failed scheduled appointments, I’ll take my money elsewhere.
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August 2022 by Wendy O.
did a great job! fixed door dings, hood ding and rear bumper. great paint work and quick delivery. sorry other review that hates on old men, but they are great!
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July 2022 by Cody T.
terrible terrible place. ran by a bunch of old men who apparently can't see. very substandard work. took my moms car up there and paid 2000 cash for work. got the car back and it still had dents a crease and a large gash in the paint. fish eyes and trash all in the paint as well. did not clean the car. over spray on windows. they do not care about customer service. lots of corners cut. all they will do is take your money and lie to you. couldnt remember simple things like cleaning up the wheel that had markings from the accident. lied and said they washed the car but the windows were dirty and floor boards full of dirty boot prints. even gave them a second chance and took the car back to see if they would correct there mistakes. had the car another week and when we finally got it back it was still sub standard work. car not cleaned. DO NOT GO TO THIS BODY SHOP.
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February 2022 by Chris Gough
This is long overdue. In approximately 2003 Mark and co polished and clear coated a 1995 Ski Nautique I’d recently purchased down east which had pretty severe sun exposure on 1 side of hull from carport storage. It looked and remained like new after they worked on it and for the 2-3 years I owned it.
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February 2021 by Eric Perhala
I can't speak for the quality of his work because I chose not to go with him but as for customer service I would rate "Smith's Collision" one star. I drove by his shop today around 12. I spoke to an employee and they gave me Mark's cell number. I gave Mark a call and he let me know he would be back in twenty minutes. I left and came back after 45 minutes and when I arrived Mark was not there still. His associate told me he had to run to his house and would be back in a couple minutes. I waited 20 more minutes before trying to reach out to Mark. My attempts were unsuccessful. Customer service is vital as well as keeping your word when you are speaking to a customer. I wouldn't have minded coming back another day if it wasn't a good time. My time is just as valuable as anyone else's and him not being honest and keeping me strung along was inconsiderate. If his customer service is a reflection of his work I would be cautious.
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May 2020 by Sean Wheeler
Great prices
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September 2019 by Melissa Adams
Good honest man. Quality workmanship.
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July 2019 by Marion Buchheit
The name of this shop has changed. They did a good job of fixing the scratch on my van.
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January 2018 by Chad Fox
Now Smith's collision was very happy with the work they did. Very helpful and tried to save me money where they could. Also works with all insurance companies.
