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September 2024 by Colleen Tetsworth
Manager Will and others at Genuine Car Care Center provided great service when I was in need of car help! Will even came out and kindly assisted me when I showed up with a car issue after closing time; he provided a fix that helped with vehicle functioning in meantime before I could return during operating hours. I am grateful and recommend Genuine Car Care Center to others!
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August 2024 by Karen Parks
I cannot thank Will and the folks at Genuine Car Care Center enough for the kindness, peace of mind, and recommendations I received today.
Where car care is concerned, trust is essential, as far as I am concerned. Genuine Car Care has my trust. Thank you again.
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July 2024 by Azad Shuja
Just passing through North Carolina and found this place on Google Maps! AMAZING customer service! I needed to do a walk in, and they got my vehicle taken care of for a reasonable price hours before previously mentioned! Respect!!!
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June 2024 by Pretty Asmr
LOVE THESE GUYS!!! Always pleasant and cordial. Over the years, have had several repairs, purchased tires and brakes and maintenance jobs done there.No price gouging here. Wonderful, trustworthy place to take your car!! Thank you GCCC.
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June 2024 by J A
Staff is always pleasant and cordial. Have had several repair and maintenance jobs done there. All have been A-1. No price gouging here. Wonderful, trustworthy place to take your car!! I wish that I could give more than 5 stars!
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April 2024 by Frank Branson
Zack and these guys are freakin awesome! I had several things wrong with my car and they diagnosed the problem, found more and fixed it all within my budget. They even gave me a financing option! Anybody can fix cars, not everybody can do it well and give such great customer service like these guys. not to mention they did everything so fast I was barely out of a car for very long. I got my car back and it literally drives like a new car. They gave me peace of mind that my car will last a long time now and if ever i have issues or even need maintenance I will definitely be bringing my car to these guys again!
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April 2024 by Alexandra Katsos
This place has come to my rescue twice! Once for a broken A/C and last week for a cracked exhaust manifold (along with some other issues).
Both times they have been transparent, communicative, personable and very fair with their price. Both times I was able to get my car back same day with no underlying issues. This past time I had to do a night drop off and it was very safe and secure. They got to my problem the first thing the next morning. I could not ask for better "car guys" than this staff.
I highly recommend!
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April 2024 by Jordan Cotton
Extremely friendly and always willing to help with any problems or questions.
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March 2024 by Leila
I am so thankful for this place of Business. They are the most trust worthy mechanics! I will travel an 45 min just for the knowledge and the trust I have for this place.
Highly recommend for anyone looking for any type of work on vehicles!
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February 2024 by Karen Fischer
They were so helpful helping me with my headlights! Great service, kind staff. Will be coming back to this place for sure.
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February 2024 by April Taylor
This place is amazing! Randy has integrity and excellent customer service skills. Flow BMW misled me to believe I needed new brakes, rotors and a brake flush. I decided to get a second opinion, so I took my car to Genuine. Randy called to let me know I still had 6 mm’s left on my brakes and I did not need new rotors. Had I taken my car to Flow BMW, they would have screwed me out of over $1100! Thank you Genuine Car Care Center for your honesty and excellent service! I will definitely be back for all of my car needs.
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February 2024 by Megan Vauiso
The crew did an outstanding job on our Expedition. They could have charged way more for a complete new master cylinder, but realized all I needed was the O ring. Very honest shop, would use again and recommended. Thanks guys!
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February 2024 by Alexis Allen
Came here last minute for an inspection, they failed me because of water behind headlight and told me it would be $1500 to fix. Decided to go elsewhere and they said you can pass an inspection as long as it isn’t standing water. So the new place I went got the water out and passed it and were much more personable. Don’t waste your time coming here
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January 2024 by Meredith Parsons
This is in behalf of my husband who has Never written a review. He was compelled to write one for Genuine Car Care Center. They fixed our truck which we thought was unfixable. They took the time to find a second hand management box to save us money.They went above and beyond to take care of our truck which we felt was destined to the scrap yard.We would highly recommend them to anyone and everyone in The Triad. Genuine Car Care is the best auto repair shop in the Greensboro Area!!
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December 2023 by Lisa S.
PSA- DO NOT ALLOW YOUR ELDERLY LOVED ONE TO GO HERE!!!My husband and I were customers of this place for years until we had a really bad experience. We left but my MIL continued to have her car serviced there. Last Monday she took her car in for what she thought was an oil leak. Long story short, she was told her car needed $3900.00 worth of work to pass inspection and her to be able to drive it. She is 80 years old and only understood it will cost $3900.00 to continue to drive. (She does not have the capacity to understand details or make large financial decisions). The car does not book for $3900.00. GCC sent her an email with service recommendations that she didn't even know how to view completely. They talked to her on the phone and she verbally agreed to their service recommendations (which again was undefined and confusing to her). My attorney suggested I go to the business, explain the situation and seek some concession on cost to resolve this amicably. I went to the location on Friday after learning what was happening, explained the situation and was told they would get back with me. The manager called later that day and said he would discount the invoice approximately $300.00. I told him this is unacceptable, explained my MIL's confusion and inability to understand and asked that he remove the parts markup and some of the labor to help mitigate the cost. I offered him $2500.00. He refused. He called me back on Monday and reduced the cost to $3350.00. At this point my MIL is super confused, crying because she feels like her car is gone forever and doesn't understand what she committed to. At the end of the day, we ended up paying the $3350 under protest to relieve her anxiety and get her car back. In reviewing the invoice the labor charges were over $2000.00. They could have done what was right, agreed to the $2500.00 offered and still made money. If I could rate them no stars I would. This place is the perfect example of a business that takes advantage of the elderly. Don't let your loved one be their next victim.