FedEx Ground receives mixed reviews regarding consistency and customer service. One customer reports a significant failure where a heavy package was abandoned by a driver at the bottom of a staircase instead of being delivered to a fourth-floor apartment. This was later rectified by an excellent employee who drove personally to deliver the package and addressed the driver issue, demonstrating a strong and honorable work ethic. Another customer reports a three-day delay where a package did not move from a facility with no explanation or updated delivery date. Positive feedback highlights generally great service that is always on time with useful notifications. Drivers are noted as pleasant during deliveries, and packages are placed decently out of view when the customer is not home. Additional praise is given to dispatchers, described as great for bringing a glowing spark to staff moral, with one individual highlighted as deserving special recognition. The service experience appears to depend heavily on individual employees and specific situations.
My package has been 'Out for delivery' since 4:40 am this morning. It's now 10:00 pm and my package hasn't arrived. Also, there have been no updates on the tracking info. I could have walked the 5 miles to Kernersville and back in less time.
February 2026
I fear after waiting 10 days and no movement that my package is now with Wilson and Tom Hanks. I hope my laundry sink serves them well on the tropical island in Kernersville. Tried using Home depot and no luck then shifted to Lowes and no luck. These stores need to stop using this company for delivery.
December 2025
Anything routed through Kernersville is ALWAYS a minimum of one or two days late. Always. FedEx do something!!!!
