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September 2024 by Xavier Kelley
Bad service department. Brought my car in to get standard recall done on brakes. Technician forgot to put brake line back in, and had to refill brake fluid multiple times. Service department was unwilling to reimburse for expenses their technician caused. Car has continued to have issues since then related to brakes.
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September 2024 by Tim Kubiak
Car was ready as promised. Paint matched perfectly. Fit and finish is excellent. Replaced windshield and repainted front end from massive gravel blast from irresponsible dump truck driver. Like new. Many thanks!!!
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September 2024 by Kathy Withers
Great
Awesome
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September 2024 by Moo Freedom Farms
Mike and Robert thanks for helping me with a stressful situation. I appreciate it and look forward to doing business with yall in the future.
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September 2024 by John Lennox
Great service.
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September 2024 by Teresa Cotter
The Salesman at Crossroads Ford of Kernersville was very nice. I new exactly what car I wanted. Noah worked with us and an hour later, my son's and I were driving off the car lot with our New car, a 2024 Ford Edge Titanium. We are thankful for the Team at Crossroads Ford of Kernersville. I recommend everybody looking for a new Ford, to stop and check this place out. You will be happy you did. I know I am. Thank you Noah and Jason.
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September 2024 by d_kwilson
They did a good job in fast timing. I go to them for my service needs on all our Fords.
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September 2024 by Tim Jackson
I am happy Crossroads Ford of Kernersville utilized mobile messaging to let customers know what is going on with their vehicles. I have had great service and hope to keep having Great Service.
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August 2024 by Brian Robinson
Great customer service and attention to detail on financing
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August 2024 by Robert Thomason
Had a recall on my F150 and used their mobile services. They worked me in that day and came out to my house and got me fixed up. Left an overall inspection sheet with any recommendations, no problems was noted that need to be addressed. Very happy with their services and would recommend.
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August 2024 by Tyler Dixon
The service manager Mike Cusack. is unprofessional and petty. After having my truck onsite for a scheduled appointment for 7 hrs I had to call to find out details after I was told I would get an update by 10am, only for them to say they can’t duplicate an issue that a different auto mechanic shop was able to diagnose just one week prior. Once I arrived to get my truck Mike takes it and pulls it out into the rain vs keeping parked in their covered parking area and then hands the keys as he laughs with other employees about his petty move. This is not the level of service anyone should receive and Ford has been notified with an open case to investigate this dealership’s incompetence. I would highly recommend you seek others dealerships in the area like Cresent Ford for your service and buying needs. This dealership is a slap in the face to the Ford brand.
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August 2024 by Ronald DiDonato
I have been dealing with Crossroads Ford for many years and I’ve always found them to be easy going great atmosphere, friendly attitude, and always given me a good deal
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August 2024 by Matthew Simpson
I don't usually take the time to write reviews but I had a great experience taking my 2021 Ford Ranger in for a warranty issue... Even though I didn't purchase my vehicle at Crossroads of Kernersville ---RC (I believe his name was), he was very professional, even going as far as shaking my hand after our conversation which to me felt very businesslike and how a company should be run. Service met all expectations and dealing with this employee was smooth, fast, and efficient.
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August 2024 by Stephen Wagner
Does not work on older cars.
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August 2024 by Byron Fuller
Scott Munn and the entire service department are awesome! They were super attentive to my problems with my vehicle and always kept me informed of any changes or progress with my situation. Thank you so much guys.