Pilot Travel Center in Kenly, NC is part of the Pilot Flying J network, which has over 750 locations across the U.S. and Canada. Customers appreciate the friendly service, clean restrooms, and wide selection of amenities available at this travel center. The facility offers gas, diesel, and DEF fueling with high-speed pumps, as well as EV charging stations. Travelers can take advantage of the free WiFi, overnight parking, and shower facilities. The center provides a variety of fresh food, snacks, drinks, and the "best coffee on the interstate." The Pilot app allows customers to access exclusive deals and time-saving features like mobile fueling, shower and parking reservations, and trip planning. Reviewers highlight the cleanliness of the bathrooms, which are maintained regularly by the staff. The song selection in the Pilot is also praised as making customers "feel seen." While the Arby's restaurant is not a favorite, overall the Pilot Travel Center is described as "perfect" and a "must-have for pro drivers." The staff is generally friendly, although some customers note they appear overworked due to apparent staffing shortages. One reviewer had a positive experience with the cashier, Patricia, who was "kind, attentive and helpful."
This pilot was very clean bathroom and shower and parking very convenient
August 2025
Charles was great very friendly made me feel welcome as soon as I walked in the asked how my day was he is a great employee 😀
July 2025
Awful customer service and the bathroom was not very clean.
The cashier was more worried about talking to her associates then helping out. After asking multiple times for assistance, she acted like I was there doing her a service and yelled at me.
