-
December 2023 by carol hamilton
Our RV broke down off 95 and David was "the best" to call us back and help us dx the problem. Would HIGHLY recommend them.
-
October 2023 by T. Michael Weegmann (squirrelpitch)
Never again. Front desk agent was not helpful to service my cummins engine. They sent us to @freightliner of Raleigh to fix a cummins ECM issue. Not helpful and provided excuse after excuse as to why they couldn't help. Horrible service and left us in a dangerous position to drive our RV. Best of luck with all your company problems. RV owners beware.
-
September 2023 by Edwin Rozier
Was having issues with Onan 4000 generator on my Jayco fifth wheel RV. It would quit running after a few minutes. Took it to Cummins in Kenly NC. Spoke with Jay in service dept. He had Mike checked unit out, and determined that carburetor was defective. A new carburetor was installed, unit serviced and generator works perfectly. I appreciate the service I received at this Cummins Service location. My thanks to Jay and Mike.
-
March 2023 by T S
Cummins was very busy but they did a great job tracing out our problems. Thank you to all who worked on our RV Bus. The lounge was very much appreciated as a place to wait for the results of our testing. Everyone was friendly and did what they could to get us back on the road again.The dog walking area was huge and they even provided doggie bags. Our dog was welcome in the lounge and we appreciate that. Over all I would say that they did a tremendous job for a repair shop. Although we would never want to break down again, We are glad we broke down in Kenly NC . right across from the Cummins dealer. Blessings!
-
July 2022 by Deb Flores
Do not recommend. Went in for an onan commercial generator that was throwing a code. Told them the code on the phone when scheduling the appointment. Wait over 2 hours for them to tell me that it is “probably” the belt and stater that needs to be replaced. Quoted me $8800 for that repair. When they gave me the repair estimate they had tacked on a bunch of things I had not asked for including a complete oil change that it had just had the day it stopped working. I was told a new one would be $8900 and they may have found one for me. He said he would call me as soon as he heard from the other shop. That was May 20th and I have not heard anything from them. I have called twice since then and each time I get voicemail and leave a message. No one has even attempted to contact me. I was already aware that the potential wait for a new generator was over a year long. I did not have high hopes for the one they supposedly “found”. But to not even be contacted back to get on a waitlist for a new one is insanely frustrating. I waited 2 weeks for that appointment with a non functioning generator that I needed to run my business. Now 6 weeks later and still no answers and no return phone calls. Don’t waste your time here.
-
July 2022 by Lewis M Bowers Sr
Best service from a nice young man .Got all my parts taken care of. Will definitely go back to this place.
-
April 2022 by Roy Wells
Fantastic place and personnel! They really helped us get out of a jam and back on the road! And the were VERY reasonable, no even better than that! We really appreciate the help that Anthony the service manager gave us to get us back on the road with our diesel pusher motorhome! Highly recommend these folks for their work and hospitality!
-
April 2022 by Amanda Simmons
This place is awesome they always seem to go out of their way to make sure we can keep rolling. Thanks TEAM CUMMINS KENLY
-
June 2021 by Laurie Amundson
We had a scheduled maintenance on our 2007 Motorhome. From our arrival to our departure we were pleased with their professionalism. We unfortunately needed a generator (old was rebuilt twice before) and they tracked one down, had it shipped in the next morning, put it in and we were on our way by 2. Thanks for doing right by us.
-
February 2021 by Curtis Boyd
I recently went to them for a very bad skip in my engine. They got me in right away. Diagnosed the issue while emailing me at the same time keeping me updated. Sent me a clear estimate with pictures. Called me to go over everything. Got the parts in and got me on my way. Staff Very Curtious. I would recommend them to anyone that has a problem. Awesome Job Guys...
-
February 2021 by Greg Haymond
I had my ECM updated in Phoenix on my 2005 ISL engine. Apparently the software didn’t load properly. Avondale Phoenix told me to go to a Cummins distributor and they would work together to fix my problem.Joan at Cummins of Kenly, NC (service department) was super helpful. In the service department I dealt with Anthony and Michael. Unfortunately my 15 year old ECM had an issue and wouldn’t accept a software update. Cummins of Kenly, NC helped me out with both the labor price and the cost of the Cummins remanufactured ECM.Thank you to the entire team at Cummins of Kenly, NC. I would definitely bring my coach here in the future if I needed work done.
-
February 2021 by Rick S
Nice people..good work done there
-
February 2021 by Paco Raynor
First class servuce
-
December 2020 by Johnny Headroom
Awesome team, very good service!
-
December 2020 by Donna Loudon
Excellent service!
