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September 2023 by Carrie Smith
The back of the uhaul was dirty, no dolly was in the uhaul and I still got charged for it. No one was there to ask for a dolly. But mobile pickup was convenient.
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July 2020 by Alexis Clark
I am not sure what the deal is but something is definingly shady about our experience. We rented a truck for local needs. We LITERALLY drove 94 miles (total roundtrip) and was charged for traveling 134 miles. EVEN IF we made a mistake there is NO WAY we drove 134 miles from Kannapolis to Charlotte and back. We filled up at the gas station 2 minutes up the street from the U-Haul station. We DID NOT run the truck other than to drive it. I called U-haul to investigate the issue at least 4 times. Each time I had to follow up with them for an answer. I wasn't even upset about the charges. I was upset that the mileage did not add up and NO ONE at U-haul took the time to address the issue. I was told it would be impossible for someone to tamper with the odometer and that it was illegal. How do you account for 30+ miles we DID NOT drive??? I tried to get to the bottom of it but U-haul corporate AND the franchise manager brushed me off...this is why I'm writing a review. Other than charges...the instructions for accessing the keys to the vehicle was difficult to follow. We had to call the customer services number for help. We did offer some clarity so future customers do not experience the same problem. Bottom line: Prepared to get charged MORE THAN you travel and for the odometer to read more than what you actually traveled. I can not explain it but it is an unresolved problem. I recommend video taping the odometer and your miles traveled to see for yourself. If I ever rent again I defiantly will.
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April 2019 by annmillernavy
Good service
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March 2018 by Michaela Carroll
Simple,fast,great service
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May 2017 by BRUZE LEE
I made reservations 3 days prior and the day I went to pickup it up they had a written sign on the door "closed til Monday " no other explanations, calls or email about their closing. Super bad service
