State Employees’ Credit Union (SECU) is a well-regarded financial institution with a long history of satisfied members. Established in 1989, customers appreciate the helpful and friendly staff. Many have shared positive experiences, noting excellent service from employees like Amy and Hannah, who are praised for their knowledge and patience. Members have also highlighted the quick assistance provided by Miss Heaven, who addressed card issues promptly and with a smile. While SECU is generally seen as a reliable bank, there are some cautionary tales regarding auto loans, particularly when dealing with certain dealerships like Hilbish Ford. One customer reported a significant issue with a used vehicle purchased through this dealership, raising concerns about the bank's lending practices in such cases. Despite this, the overall feedback remains largely positive, especially regarding personal financial services, such as refinancing, where members have benefited from reduced payments and clear guidance. Overall, SECU is recognized for its commitment to customer support and financial success.
