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September 2023 by Thomas Hansford
I would like to express my appreciation for the exceptional service provided to me during my recent loan application. Ms. .Kelly Hill went above and beyond in her efforts to help me. She is a true professional and she deserves to be recognized for a job well done. Thank you Ms. Hill, you rock!
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September 2023 by Raymond Rutherford
Will give a thorough and fair review shortly.
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May 2023 by Pamela Smith
This credit union deserves 10 stars. From the moment I spoke to the first person on the phone, I had exceptional customer service. Then I went to the branch and met some of the awesome employees there. The customer service was top notch. They made me feel welcome and like a person not just a number. They made my auto loan seamless. It was by far the easiest process of buying a car I ever went through. I want to shout out Maria, Kelly, Shannon, and Germania.
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January 2023 by Tony G
Not a fan of the service, rude and unapologetic. I’m not sure how these narcissist keep their jobs.
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January 2023 by DirtyOldDan Discord
Not a fan of the service, rude and unapologetic. I’m not sure how these narcissist keep their jobs.
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December 2022 by Kenny Verrazzano
Shannon is the manager there and such a delight to do business with, she really is the truth and definition when it comes to A1 customer service
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December 2022 by Kenny LLC
Shannon is the manager there and such a delight to do business with, she really is the truth and definition when it comes to A1 customer service
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August 2022 by Wandering Weeders Papa
Always helpful and smiling faces. Best in town
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January 2022 by William Crotsley
Drove up to the drive up window to get some information I asked my question to get the teller to even shake her head no was a chore, I am not a customer but if this is any example of the customer service I am very glad I'm not.
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December 2021 by GLR Kitchen and Bath Design LLC
If I could give no stars I would. Small Business Owners BEWARE! We banked with Nova for around 2 years and had nothing but problems. They would constantly hold checks and give us the run around. They told us if we wanted to stop the holds they were putting on checks to start asking our customers for cashiers checks YET THEY STILL HELD SOME! It was nothing but a battle to get our money. Most of the staff is not helpful and every person I spoke to had a different answer to my questions. We moved banks 2 weeks ago and couldn't be more pleased. I would never recommend this credit union to anyone.
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September 2021 by Any Body
Absolutely horrible experience as a new client. I opened a couple of accounts with them. My checking account was approved for 500$ advance in case of emergency. Welp I had one a lot sooner than expected. I had no choice. I read over my contract again to be sure I followed the guidelines. I violated nothing. It took a couple weeks to get them money back in but again I was within the time period per my contract. I wanted to deposit A LOCAL MONEY ORDER for 900 and get 200 back. I was refused. Money orders are cash paid for. I was a suspect with a new account so treating me like a human being wasn’t on their agenda. They WANTED to tell me no. I wanted to speak to a manager but she WOULD NOT pick up the phone and dumped it right back on to her teller. I came around the drive Thru to attempt a cash advance. She just let my card sit on her counter. She NEVER attempted anything. I called my card company and there was no attempt or a declined transaction. I was so disgusted. Oh they were busy and absolutely freaking out. I swear that teller was going to cry. I can’t believe I followed all policy procedures and was still denied ANYTHING I could suggest or ask for. I closed my account today. The most pointless business deal I have ever made.
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February 2021 by Jeff D.
Absolutely The most unprofessional financial institution I have ever had to deal with in my entire life. They will hard pull your credit without consent. I simply called to ask about an offer I was told about. Get some information as to what the deal was and what was needed to see about changing lenders. The next day I got a notification that they had pulled a hard credit inquiry without my consent. Be careful dealing with this place they will screw you over and lie to you about why they did it !
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October 2020 by Eduardo Tovar
I made an account with Nova CU and on many occasions I tried setting appointments up until I finally got an appointment. I showed up to the building and was told the person I had the meeting with was sick and that nobody could help me until the next day. Very unprofessional and a waste of time. Never did I get help on any financial conquests. Very very poor CU.
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May 2020 by LaRetta Horn
the good service. tellers are polite.
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December 2019 by Kim Carr
They're very friendly and helpful.