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July 2024 by Benny Miller
I tried to use the “junk my car” service they offer. The dishonest communication made the process frustrating. I did not end up using their service because of the difficulty.
Response to Owner Response: Your response continues to promote the dishonesty embraced by your business.
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July 2024 by Tam Nguyen
This place is a joke!! Do not go here!! Call up there at 8 in the morning they told me they had what I needed. Told me to come down. After 2 hour drive. The man said he was sorry he forgot he sold that part along time ago. Waste my time. They rude and dummer than rocks
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June 2024 by adalberto avila
Very open to help, nice people.
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May 2024 by Nick Stentiford
Placed an order for parts on 2/27. After asking multiple times for an update was told the items shipped on 3/18. Unfortunately all the parts did not arrive. Was told that the rest would be sent out on 4/11…Never did, but they did ship on 4/19 (almost a month later). Arriving today 4/23 AND STILL MISSING PARTS!
It’s not a big expensive order or anything crazy, but it should not be this difficult. I paid immediately, didn’t try to negotiate about pricing, didn’t pester about delays. Just feel the lack of communication here could be improved. A very simple & quick transaction should not have taken two months and at the end of it I’m still missing parts…
There’s plenty of options for used auto parts, don’t choose here.
Update: it’s “whiny” and “douchy” to post actual reviews on Google. I’ve posted our complete conversation so others can see how difficult or whiny I was being… Now I’d like to point out how quickly he goes to name calling rather than asking how to correct the situation.
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April 2024 by puffpastry
I could not have asked for a better experience. I needed a hood and headlight for my vehicle and I was unable to make it for pickup during their business hours. They helped me with arranging after hour/weekend pickup and I cannot thank Dom enough!!! He absolutely went above and beyond. I was able to get it installed next day and everything works as designed. I have zero complaints. 10/10 would recommend Kannapolis Auto Parts. Thank you guys so very much!!
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March 2024 by Gerardo Rodriguez
If we could rate a 0 star we will do. Our order was delayed for almost a week, they keep on saying they will ship within the day, we keep on following up everyday, until today that we deciced to just cancel the order, they put us on hold for more than 30mins. If they do not have what we need, they should have told us ahead of time and did not waste our time calling them, making follow ups but at the end they will not answer.
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March 2024 by Patrick Malone
Sold me rusted out fuel tank after telling me it was in good condition guaranteed and wouldn't respond to emails about the rusted out tank that he shipped to me.
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February 2024 by Douglas Wind
I've been buying car parts from Kannapolis Auto parts for nearly a decade. They provide a great service for several specialized vehicle groups that cannot be found anywhere else. I never hesitate to reach out when I need something for my Dodge Neon SRT4. I have purchased everything from bushings, to trim pieces, to engines and have always been satisfied.
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October 2023 by Tarhesha Wells
I don't even want to give one star these folks is not to deal with I tried to be professional but I'm pissed they knew what they were doing they sent me the wrong part yall wrong and try to say passenger side so they want give me my money I call it a lost never ever again oh and my mechanic said my part they sent was messed up as well screw yall man
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October 2023 by Samatha
Awesome workers help out a lot I recommend them to anyone
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September 2023 by James H
Bought a transmission from here and had it installed lasted a total of 60 miles not even 24 hours later and stopped pulling. Called back to inform them of this and was offered a store credit. No kind of replacements or my money back was offered. They sure didn’t hesitate taking my $600
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September 2023 by mehmet celal ozler
they are very kind people. thank you guys
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August 2023 by Hubert Hot Rod
We were looking for the unicorn of all unicorns in shifter cable brackets for a 2010 Toyota Yaris (manual). We literally tried EVERY place in NC with no call back or just a definite NO. The guys were knowledgeable with quick responses, provided an easy transaction with super fast shipping. The part was as promised and exactly what we needed. Will definitely keep them in mind for future needs.
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May 2023 by sergey borisenko
Came twice to pick up parts for 13 Passat, 1 st time suppose to pick up spindle only and at pick up they told me sorry take whole knee assembly cause we couldn’t separate it, next week came in for lower control arm for same vehicle , and gentleman called me he said come and get it’s all off and ready to go , I came in after driving 50 min each way and saw that one of bushings completely ripped off arm and laying next to control arm , which without it , it is not usable , these people wasted twice my time and most of parts they sell either bent or broken . Beware!
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April 2023 by Seth Green
Called and placed an order for a starter on Friday. Called Tuesday and they said it was ready so I drive 30 minutes to go pick it up and all the sudden they say that they don't have it and that the order was cancelled and not even on their computer. That is just bad business.
