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October 2023 by Tim P.
We were on our way to look at a truck at a small car lot when I saw a 2018 f150 at Hilbish Ford ,we decided to go there instead. BIG MISTAKE Truck we bought there had sqeaky brakes, they said just needs rotors turned. NOTSmell liked burning oil ,when I told Josh in service he said '' yea the oil pan is leaking "It'll be around 1800$ to fixThis is the day after we bought truckTHANKSTIM PHELPS
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September 2023 by Phillip P.
My visit to Hilbish started in January 2023. I carried my 2008 Ford F350 6.4 diesel there for 3 different issues. 1- Squealing from the serpentine belt/ pulleys, 2- Engine coolant code (needed a coolant thermostat). 3- The battery light occasionally popping on. The first time they kept the truck two weeks. They changed several pulleys (a couple more than once) along with the serpentine belt. There were two to three visits for this issue. Problem still existed. I carried the vehicle to another mechanic who showed me a memo from Ford Motor company about my year model truck stating what pulley and belt to put on the truck to solve the problem. Ford Motor company knew this problem existed. He installed it and solved the problem. Hilbish should have known about this. (Have a copy of the memo)Had to carry the truck back at least three different times due to a coolant leak that did not exist until they replaced the coolant thermostat. I had to buy at least 5 gals. of coolant to try to keep the coolant at the proper level with very little driving. Another $100 dollars.I was told at Hilbish that the squealing & battery light popping on could also be coming from the a/c compressor which they replaced ($1800) or the bottom alternator (which had been replaced a month earlier). I let them replace the bottom alternator as well. ($450) Part only no labor.Ever since Hilbish replaced the compressor, I have had a freon leak... On one of the visits the truck was making a roaring sound when accelerating that did not exist before. Hilbish had a tech ride with me, and he discovered at least one bolt was left off the a/c compressor when the new one was installed. After the third visit for the a/c problem, I was told yesterday that the leak was coming from the evaporator coil that is under the dash. Keep in mind there was not an issue with the a/c cooling before or losing any freon. I had the truck since 2016. The quote to replace the evaporator was $2500 +. I have spent $3000+ with them on the vehicle since January (not counting what I paid another tech to solve the squealing problem & the extra coolant I had to purchase). The price to solve the squealing problem with another company was $450 dollars. I also had to ask Hilbish to replace bolts in both headlight assemblies that were missing after the initial first visit. I spoke with the service mgr. today (9-28-23) who said the existing problem did not have anything to do with the work they did when they installed the a/c compressor. He stated that support bolt or bolts that were not installed during the replacement of the compressor would not have caused the leak on the evaporator although it caused a loud roaring noise when accelerating from the compressor shifting around...This is now almost October and I believe the total visits for poor & sloppy work quality I received since January is probably close to 10 visits. I still have the a/c issue...
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April 2023 by Dustin H.
Fantastic experience! I had hit a deer so front end was pretty damaged. They got it looking almost new again. Very happy with customer service, they took care of everything. Job was done quickly. This will be my go to from now on if I have a need for body work.
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November 2022 by Joey D.
Cameron Rodgers, in the service department, has got to be the BEST employee Hilbish Ford on payroll!!!!Most helpful, polite, accommodating service associate I have EVER come across in ANY setting/type Business! Way to treat customers Cameron!!
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May 2022 by Lauren W.
Absolutely would not recommend. I recently bought a car from here and not even 3 months into having the car the company messed up my license plate, insurance and registration. Even talking with the manager on the phone was not helpful what so ever. I had questions on why all paperwork was messed up and the only answer I got was "everyone makes mistakes". I've spent so much of my time figuring out issues that I shouldn't have had in the first place. I beyond disappointed.
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December 2021 by Leah A.
From start to finish this was a great experience! Every other place wanted to "play the game" but not Hilbish Ford! I told them what I wanted in a new car, they found it, we agreed on pricing and my trade in value, loan process was made simple, signed the papers and was on my way! Highly recommend.....you can bet that I'll be back the next time I'm looking for a car!
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October 2021 by Pablo G.
Map sensor replacement $300 for labor and $150 for part they charged me 2 hours of labor at $150 per hr I looked at a YouTube video just to see what kind of sensor it was and how difficult it is to change and the sensor is literally right on top and only take one screw to replace, the longest video on YouTube on how to replace the map sensor is 15 minutes long and it took a professional at this Ford 2 hrs
