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February 2024 by Jessica Stern
Went in to pick up an online order and couldn’t find an employee for 5 minutes. When I did find one, I asked for help at the counter. To which I received the rudest response and the employee telling me that they don’t have to be up there because of self checkout. The employee continued to be rude all the while attempting to speak to my 13 month old in a condescending way. I recommend you go across the street to Walgreens if you need anything.
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January 2024 by Debbie Stegall
I went to CVS to return a couple of items that I find elsewhere that was a lot cheaper.
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January 2024 by John Watson
This place is a customer service black hole. Nasty attitudes and apathetic people in the pharmacy. They messed up my wife’s prescription and have the audacity to cop an attitude when I show up to get it fixed AFTER she called and talked to them about it. No manners, no accountability and NO to me coming back here. If I could give zero stars I would. No wonder they have such a poor rating, they’ve earned it.
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January 2024 by Elie Lopez
Went to pick up my UPS package and the lady behind the counter (Kim) was highly disrespectful. I walked in said good morning pickup a UPS package and she looked at me and said I can’t hear nothing you’re saying. With an attitude. (if she couldn’t “hear” me she could’ve walked up closer to me) however I repeated my self waiting to get a response from her to let me know she heard me and she stared at me like and….? I gave my last name. She went to the area to look and said I’m not telekinesis which I know she was trying to say mind reader. Not even a minute passed and says nope not here. I said this is CVS 520 N cannon Blvd? She said No this is 600 N cannon blvd and like I said your package isn’t here. I was very confused as to why was she lying on the address. I said okay walked out to my car called UPS and they said yes my package is at the location. and to make sure I wasn’t going crazy I put the CVS store address and it said I was in front of it. I went back in telling her I’m in the correct location and I have proof of delivery. She was like “no it’s not! I can’t make your package appear. you need to call them and tell them it not here.” I was persistent with her then she was huffing and puffing went around the counter and “looked” with attitude she said what your name? I gave it then she said “no I don’t see anything” and she asked where is it coming from? before I can say she said “Sephora” I said yes ma’am. She goes “no not you…. “ I told her I can give her the order number she said “ I rather you answer my question so what the address it’s under?”After another minute of her holding onto my package knowing she must’ve felt foolish she walked up and said it was hiding behind a sticker your name and address. when there was nothing covering it. Ive picked up packages at this location several times and whom ever hired her needs to re evaluate her. She has no friendly customers service manners. And hiring her was poor judgment.
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January 2024 by robert gaurin
Pleasant visit. Associate was very helpful and knowledgable
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November 2023 by Alexandriia shaw
Theresa the store manager went above and beyond for me to find this fragrance I needed before heading to work ! She made my day ! ❤️ thank you
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September 2023 by Barbara Clavelo
Called ahead for a hello kitty Halloween greeter on Sunday and visited the store on Monday the female cashier and was kind enough to look out back for me but unfortunately they didn’t have the greeter but I still really appreciated she went and looked out back.
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July 2023 by Tammie Thompson
Rude drive up service. Didn’t speak to me and then open and shut drawer as if that was the universal symbol for something. I guessed payment - AWFUL lady
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June 2023 by Cioccolata Mania
THE worse pharmacy I have ever visited in this country out of all the branches of all the brands.1. It reeks of urine smell. This is the first and foremost the worst issue. No one wants to shop while suffering from a rank odor.2. Visibly bored customer service agents. This one I can get by since I am not there for socializations.3. Unkempt arrangements of the products.
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June 2023 by Shannon
The pharmacy staff just keeps declining. They never greet you, all you get is name birthdate .. like what! Pharmacist is great but the staff under her are very RUDE!!!!!! And I don’t see it ever getting better. May have to just change to another pharmacy
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March 2023 by Cheryl Killian
Literally awful customer service. My dentist called in an antibiotic. Went in it wasn't ready, understandable. They called my name and I went up to counter. Young man at counter was so rude. I was bothering him by checking out. The store is dirty, old and outdated. Last time I was in two employees were talking it up in an aisle, would not move to let me by. It was strange. I'll switch to Cannon Pharmacy. Won't be back. Recommend - especially elderly who may need help from a customer service rep, switch too. Cannon Pharmacy is good and their two stores are clean.
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January 2023 by Gibel Attridge
Why is the pharmacy suddenly closing by 6pm when it’s supposed to be open until 9pm? Makes it impossible for some of us to pick up our medicines. They put up a paper sign to let you know it’s closed instead of updating on the websites.
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January 2023 by Jose Trejo
Semed uninformed had to wait way longer than I should have. From what I experienced I do not recommend anyone to.use this pharmacy they are are slow and nonchalant about people's time.They get paid to be there the customer does not.
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December 2022 by KeyzTwinnySe7en GG
Need to change the hours to 11:34pm. Black dude with dreads was NOT opening that door. Smh
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November 2022 by Steve Williams
Never using CVS again. Waited 26 min at drive up window while some idiot lady picked up one prescription. Staff is always rude. Never using cvs again