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July 2024 by Skylar Norris
I would not recommend Britnie as a stylist. I have cried every day since she did my hair. I asked for very minimal ashy highlights. While I was in her chair she said, “there’s just one little spot that didn’t tone that I’m gonna fix or it’ll drive me crazy.” She assured me that I probably wouldn’t have even noticed it. I only saw it after her attempt to fix it but it was a very large horizontal orange bleed mark from the foils. This is NOT something that happens with experienced stylists. I pointed out that it was still there after she tried to quickly style my hair and ask what I thought. She said, “Okay honey, I’m gonna just do a little root smudge with a level 8. You’re a level 8.” I’m a level 6 at best. She proceeded to cover only this area with color and then after washing that off, that section of my scalp was extremely brassy and the line was still there. I pointed out both of these things and she told me to go outside because it would look better in different lighting. It still looked bad. I HAD TO TELL HER HOW TO DO HER OWN JOB. I told her to root smudge with a level 6, and all over, not just one section. She did and this finally got rid of the line but my hair is still so brassy. She proceeded to give me the worst hair cut of my life. The first 4” of my head is just long, chunky, uneven pieces of hair that won’t stay back when I pull my hair back. I don’t typically cry over hair but I am devastated. I can’t pull it back to hide it or anything. And this woman was expensive. Over $200 (almost $300 after tip) and I’ve never looked worse. I texted her and she explained that it looks better in certain lighting. That’s not normal and I understand how lighting works. Just don’t go here. I can’t believe I even tipped her but I was there for 4.5 hours and exhausted and I felt pressured because I am not confrontational and I had already insisted that she fix my hair which is very out of character for me but it was THAT bad. She also weirdly tried to bring up how she doesn’t want to be catfished by trans people (I’m not a trans person and I don’t even understand where this came from other than the fact that she was saying she’s glad she doesn’t have to date today ??). This comment was so uncalled for. I was flabbergasted honestly. Regardless, I’d guess there’s a reason you don’t see my before and after posted on the salon page. My scalp is still so sore from all of the processing and now I don’t have the money to have someone fix it. Just do not go here. I feel sick every time I see my hair or feel these weird layers. Worst hair experience of my life. No idea how this salon got best of the best anything.
EDIT: Due to the salon’s response, I’ll include my inspiration picture. My hair is NOTHING like this photo. There is zero warmth in this photo and my hair is warm, not ashy in the slightest. It’s also streaky, not well blended.
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June 2024 by Skylar N.
I would not recommend Britnie as a stylist. I have cried every day since she did my hair. I asked for very minimal ashy highlights. While I was in her chair she said, "there's just one little spot that didn't tone that I'm gonna fix or it'll drive me crazy." She assured me that I probably wouldn't have even noticed it. I only saw it after her attempt to fix it but it was a very large horizontal orange bleed mark from the foils. This is NOT something that happens with experienced stylists. I pointed out that it was still there after she tried to quickly style my hair and ask what I thought. She said, "Okay honey, I'm gonna just do a little root smudge with a level 8. You're a level 8." I'm a level 6 at best. She proceeded to cover only this area with color and then after washing that off, that section of my scalp was extremely brassy and the line was still there. I pointed out both of these things and she told me to go outside because it would look better in different lighting. It still looked bad. I HAD TO TELL HER HOW TO DO HER OWN JOB. I told her to root smudge with a level 6, and all over, not just one section. She did and this finally got rid of the line but my hair is still so brassy. She proceeded to give me the worst hair cut of my life. The first 4" of my head is just long, chunky, uneven pieces of hair that won't stay back when I pull my hair back. I don't typically cry over hair but I am devastated. I can't pull it back to hide it or anything. And this woman was expensive. Over $200 (almost $300 after tip) and I've never looked worse. I texted her and she explained that it looks better in certain lighting. That's not normal and I understand how lighting works. Just don't go here. I can't believe I even tipped her but I was there for 4.5 hours and exhausted and I felt pressured because I am not confrontational and I had already insisted that she fix my hair which is very out of character for me but it was THAT bad. She also weirdly tried to bring up how she doesn't want to be catfished by trans people (I'm not a trans person and I don't even understand where this came from other than the fact that she was saying she's glad she doesn't have to date today ??). This comment was so uncalled for. I was flabbergasted honestly. Regardless, I'd guess there's a reason you don't see my before and after posted on the salon page. My scalp is still so sore from all of the processing and now I don't have the money to have someone fix it. Just do not go here. I feel sick every time I see my hair or feel these weird layers. Worst hair experience of my life. No idea how this salon got best of the best anything. Including a photo of my inspo pic because I know the owner will respond here as she did on my Google review.
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April 2024 by Zeea Darling
The beauticians are so kind and very knowledgeable about their craft. I have never had a bad experience here. They can do just about any service you want and for a good price! You will leave feeling good about yourself.
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March 2024 by concepción Garcia
Excelent service
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February 2024 by T G
My kids and myself got fairy hair for her birthday and my own birthday. We love it. ❤️
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November 2023 by Lesley Peralta
Only place my son will get a cut! Toni is the best!
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May 2023 by Charlene Austin
My hair looks terrible after my appt. Stylist made excuses when I called within the 7 day policy. I won’t be going again if for no reason other than her attitude.Service: Hairstyling
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March 2023 by Swag JONES
I took my mom here and they did a wonderful job taking care of her. Highly recommend
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February 2023 by Susan Greer
Very knowledgeable, dusted my hair BEAUTIFULLY. My hair has never looked more healthy. (If you knew my hair, you'd understand how huge this statement is! :) )She also shaped my hair beautifully!The price is fantastic, especially so, for such a great quality trim. I just recently moved into state. So happy I've found this salon.
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December 2022 by Tom Fogger
Outstanding service, Outstanding haircut. If you're not going to Toni and Brittany you're making a huge mistake! They are the best!
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December 2022 by Marsha Maxfield
Best salon around! Brittany and Toni are fantastic stylists. They make you feel comfortable and right at home.
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November 2022 by Cindy Phillips
I used to be a hairdresser but I got tired of doing my own hair. I’ve bee to at least four salons over the past fifteen years and have never left them happy. Yesterday I got my haircut by Toni at Salon Volume. I absolutely love it and will continue to go the this salon. We discussed what I wanted at length and as Toni cut my hair she explained what she was doing and why. My hair was so grown out and has been in a pony tail since July. I love my cut. The service is excellent and they are sweet girls. I whole heartedly recommend Salon VolumeServices: Hairstyling
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August 2021 by Florence Burwell
Britney is absolutely wonderful. I can tell she is a master hairstylist.
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April 2021 by Jessica Scarborough
Best salon in ashe county! Toni and Britnie are more then extremely good at what they do. They go above and beyond to make sure your 100% satisfied. They take extra precautions to not damage your hair. They have worked mericales with the many colors and cuts I have gotten from them. My hair does not take colore well, but they have the best products around!!! You cant fo wrong with this locally owned business!!!
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April 2021 by Diane Bouchelle
I was a walk in and they worked me in were courteous and gave me just what I wanted.
