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December 2023 by Eric Walden
Terrible customer service. Do not recommend. No one answers the phone, ever. I’ve called multiple times a day to no avail. Since no one would answer the phone, I took time off work to visit a branch during business hours. I walked into both Jacksonville branches and was refused help because I did not have an appointment. How would I know an appointment is needed if no one answers the phone. So I played the game and made an appointment, took more time off of work to go back for a transaction that took only 20 minutes.Calling customer support is of no help, you need to go into a branch for help. But you better make an appointment first.Every other banking establishment I do business with answers the phone when called, and makes time to help me when I walk in. That is how customer service should be.Wells Fargo, I do not recommend.
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July 2023 by Rachel Whitner
There is only 1 banker at a time which means long wait times- and don’t bother making an appointment because they won’t honor it. I came in at noon and asked if an appointment was required. Teller said you should definitely make one… so I left and made an appointment for 4:30… Waited over an hour for our appointment and was never seen.. they have a “scheduling conflict” and it booked two people at the same time. I was never even acknowledged when I walked in… anyways the bank closed at 5… we left after 5:30. Was told to make an appointment at the other location because they are open on Saturday…Made an appointment.. showed up at the Western location at my appointment time and the bank was closed because they had no AC. No phone call, no email no text nothing. No courtesy whatsoever. So now here I am on Monday morning waiting again. One single banker.I find it funny there is a quote on the wall here that says “We have one very powerful business rule. It is concentrated in one word: COURTESY”Where is the courtesy?
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May 2023 by John Fallavollita
Zahra E. Was extremely helpful and such a great person to work with. Thank you!
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September 2022 by Rae Moon
I have been using wellsbfor years. Just moved back and can never get in contact with this bank on the phone. I've been trying to call for a week and not once has anyone called. disappointed and going to Brynn Mar location now
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February 2021 by Billy Bryant
Get my paymt
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November 2020 by bill murray
Been going to this bank for about 8 years now and atleast 5 times a month, never had a problem , tellers always nice. Great customer service. I wouldn't bank any where else.
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April 2020 by Caraline Wright
Each time I've been to this location, ive walked out satisfied. Ive never had any issues. Today however, was great! Depositing my cash and check was a breeze. The teller was kind and professional, I didn't catch her name though. I waited an appropriate time to talk to a banker, whom turned out to be a lovely soul. Maria was professional, super easy to talk to, and most importantly honest and friendly. - to the people complaining about the employees having conversations with guests, boo you. Maria's willingness to share my excitement with my next big financial move was refreshing and appreciated. Great customer service. Thanks lovely!
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August 2015 by Brian D.
Refused to work with me regarding the cashing of an insurance company check. Made up rules just to be difficult. The manager was rude and very difficult to deal with.
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July 2015 by Matthew L.
Made up policy. Not willing to make things work for the customer. Go to the one off western.