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October 2023 by Justin S.
service ghbkk bf is a joke i love him but i uuuuuyyyy love it and he deserves better but he deserves to get a chance at a good show like that so i think he's the only good one who deserves to get better but i don't know what else he deserves but he's a
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July 2023 by Jl P.
Up 1 star for the stores customer service which is a different team than the online customer service.After 3 weeks of waiting with zero help from online customer service, I contacted the store directly to let them know if the item arrived I would not receive it nor pay for return shipping.Apparently it's not the same customer service if you order online. The store called the online customer service with me on hold and got me a refund in 5 minutes. I cancelled the dispute of the charge but would hesitate to order from them again.
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June 2023 by Suzan A.
Terribly disappointed!Looked at these cabinets for months, made the decision to order, they come and the boxes are marked WHITE. I ordered Wheat. Heartbroken.Asked the driver if he could open and verify and he said no, asked if the rest of the boxes were white or wheat, he said if you refuse one, you are refusing the whole order completely. So I ordered 3 wheat vanities, and have ZERO.I sincerely feel like crying. Called the Jacksonville store and they could only put me through to dot.com or a cabinet person to reorder. I needed a human to look in the boxes.I literally need a human, to open a box, verify it is a wheat wooden color and get it to my house. It seems no one can do that anymore. Unhappy remodeling customer with 3 bathrooms to be remodelled.
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April 2023 by Kurtis Wells
The 2 gentlemen (mechanic and retiree) that assisted me were very pleasant and helpful. I appreciate you guys, you can tell they look out for their customers.
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February 2023 by Haillie J.
We had a great experience at this location multiple times- Cam is the man and was a great help!! Thank you Cameron!
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November 2022 by Christopher C.
Great selection, poor monotone customer service return desk and flooring center. Does not honor military discount. I was super nice, complemented the manager, then was sent to flooring and return desk... wow... I simply asked if they honor military discount and they said no exaggeration: "not everything is discounted here" I said "I didn't even tell you what I was considering purchasing"...Two burnt out employees ruined my experience. Dawana the manager was kind and apologized for their demeanor yet said she was powerless to assist with military discounts if you're not already registered. She gets an "A" for tone and inflection. The others: don't shop here. Am an average nice guy, no ego. Planning on redoing my home and bathroom. Heck no on this place. They used to be good. I'd rather spend 50% more at a competitor for a kind voice. My $2,000 dollar purchase won't matter much to them, yet the flooring department guy and the returns lady on 11/4/22 at 8pm ruined my fun project. I won't be back.
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July 2022 by Patrick James
Marchanttrade-Benjah Raphael The most awesome and most gifted Forex merchant I've been honored to work with is Ben Raphael, his work is remarkable. Email:
[email protected] Whats App +12482068264
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June 2021 by Jay “Teacher Jay” Hagler
Truck was perfect for moving the couch and dinning set. Price was great. Fill the tank. Even if you only went 10 miles they will not take it with out a receipt
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May 2021 by Caleb M. McGalliard
I ordered the light grey pewter block for a job and if you are looking at those, do not get it. It is not even close to a light grey. It is so dark it is almost black, they need to fix the picture. I went through a hassle to get 700 of these blocks for a job. Apparently whoever took my order screwed it up, so without even calling me they put my order on hold when I already have everything in motion to start the job, dirt/gravel company, employees, etc. So then I call and spea
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May 2021 by Luis Camacho
(Translated by Google) Good attention and good technicians and they fix machinery(Original)Buena atención y buenos técnicos y arreglan maquinarias
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April 2021 by Leon Lloyd
Awesome place to spend your money.
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April 2021 by Angie V.
If you're seeking delivery services from this Home Depot please don't. My husband and I recently moved to Jacksonville as we are a military family, we bought new washer and dryer. It's been 11 days since our delivery was supposed to happen with every phone call being a promise that our delivery will happen the next day yet has not been made! Finally called today AGAIN since they told us delivery would be "FOR SURE" today, & that we would get a call 30 mins prior to our delivery today.... which we didn't get.. and was told we would be reached out tomorrow to set a "forsure" delivery date. Ended the 1 hour phone call ( more than half of it was spent waiting on hold) without a date for our delivery, as if we are a joke and they don't care about your situation since they already got their money.. the people we've encountered while trying to get this resolved have been everything except helpful and useful. I'm extremely upset because Ive spent probably about $150 just trying to keep our clothes clean in laundromats when we already paid for a dryer and washer. They then hit me with the " the delivery people were at the gate but couldn't go in because of some paper work" when prior to this the marines at the gate told them exactly what paperwork was needed for them to get into base to deliver this, yet they knew and didn't bring the paperwork required.. and think that it wasn't their fault when they knew. Extremely upset about their customer service and their lack of effort to try to resolve this when we already paid for it all. Please take your money and business elsewhere, they will take their sweet time with everything!
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April 2021 by Kris Killian
Absolute worst. We drove 4 hours to do a deck for family. They screwed up the order. Ordered stuff we didnt need. So we had to reorder. We were told the second order would be in. Found out only half of the order came in. Was told that they found some of the other half but couldn’t locate all. They had two weeks to get the order in. Gave us the run around. Few people later and a week still no order. Called again to find out they no longer have the order and its going to take two more weeks for the order to come. So it put us out of business and money. Thanks home depot glad you got paid to screw up our order once again.
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January 2021 by Jeff S.
Look let me save you some time go to Lowe's if you live in Jacksonville. This is the worst Home Depot in the State. From service, warranties, or returns any duration of an experience here is a waste of your life. I do not come to this location anymore. If you are going in for a quick buy, sure knock yourself out. But if you need to interact with employees, managers, etc. 9/10 they are rude, and Ill trained in policies and procedures. After experiencing this a couple times I drew the line. Go to Lowe's.
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January 2021 by Charles G.
Stopped in due to Lowe's not having an item in stock. It took 5 minutes for me to be reminded why I avoid this store at all costs. I asked an employee where I could find an item, and as per the norm they acted as if my question was the most annoying experience of their life. Needless to say Amazon got my $350. I will not give this location another visit.
