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November 2023 by Tiara Monroe
If I could give this place zero starts I would. My mother took her car here in a pinch, yes. . In a pinch. Visiting from seven hours away, she needed her A/C fixed in the dead of a North Carolina Heat wave. She took with her her insurance claim for coverage and fixing. This company did not file her claim, did not properly fix the air conditioning, and kept the car for "extra days" to see if the air worked after repair. We received the car back with a significantly less amount of gas and a temporarily patched car. The A/C broke again just hours later and upon taking it to another mechanic , discovered Superior Automotives broke more than what they fixed in the process. My mother has tried calling back to rectify this issue to no avail. They have not answered the phone unless under the threat of getting a lawyer. This is beyond unprofessional and a down right swindle. If you're one who enjoys supporting the community and your local workers, do not take your car here, they are not doing honest work at the least.
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November 2023 by Johannes K.
I am not a customer of this business, BUT after talking to a friend about this business, only thing I can suggest isTAKE YOUR CAR TO ANOTHER SHOP !!! After reading the reviews, I have come to this conclusion:1) The owner FORCES you to sign a contract to not write a negative review or slander the business.2) Reading his only reply, the owner has so many typos that makes me wonder how many typos are in the legal contracts. I HIGHLY SUGGEST you review the contracts, if there is a typo in the "Slander part" then you are off the hook on that one.3) The time he takes in months to do a job, OTHER SHOPS have it done in the same amount of hours 3 months = 3 hours. Plus he also adds new items to the invoice AFTER it was printed.4) He has been threatening and condescending to my friend and her family. And other reviews say the same thing.5) He is not BBB (Better Business Bureau) accredited, MAJOR FLAG.6) He has been BLACK FLAG/LISTED by the MARINE CORPS. WTF on this one? UPDATE ... Since the idiot owner called my friends a liar, you can search it yourself - Google search this question:Does camp lejeune have a black list for businesses? And click on the top link, go to the 3rd name from the bottom on page 4 (out of 5). Or just click on this link: mcieast.marines.mil/Port…Haters gotta hate, especially on incompetency!So yes Mr. Cry Baby can say all he wants about me not being a client or customer, BUT you do NOT threaten my friends, NOR pull out a fire arm on clients. If he does NOT like this review, I'll politely ask him to come to Texas and was can discuss this LIKE GENTLEMEN at a shooting range with several of my friends that are police officers and former Marines and other veterans.
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November 2023 by Hasin Turner
The professionalism and the quality these guys put into their work is outstanding. I was originally worried that my Corvette was done for but after these guys it's running like new!! I will definitely be using these guys from now onServices: Electrical repair
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October 2023 by Dan Ritchie
James was very knowledgeable about the older vehicle I brought for him to look at...He began almost immediately & had it running to my delight in about 10 minutes...I can't wait to continue our evolution into Toyota Land... no
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September 2023 by Chris V.
Customer service needs to be better here. He got hostile and angry because I asked the status of my car and when the job would be completed.
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August 2023 by Brandi Wilkes
Had a great experience with this shop and the staff. Very professional, knowledgeable and work in a timely manner. James was able to show me what was wrong with my older vehicle and fix it quickly. He cares about his clients and making sure his work is the best that it can be. Would highly recommend!Service: General repairs & modifications
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August 2023 by Jeremiah Schneider
James was thorough and quick with his work and kept me up to speed extremely professional and courteous. My car actually broke down on the way out James took his vehicle to help me with extra repairs to ensure my safety and the vehicle was properly fixed along with unbeatable pricing anywhere else my business will continue to be with his team.
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August 2023 by Kelly B
Did a quick look over at a problem i thought I was having with my truck. Granted I didn't know if it was a problem and would have just blindly payed someone to fix the part. James did a look over and could have easily took my money like a lot of the mechanics in jacksonville but reassured me that the part was fine and gave me future reccomended parts to keep my vehicle healthy. Will be going back again.
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August 2023 by Yazmin Hanid Padilla
James worked diligently and swiftly to provide all the work I needed on my vehicle. Kept me updated during the process with any changes or concerns under the hood. Very satisfied. Thank you!
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August 2023 by EmmyLou Varnum
If I could give a negative review I would. This shop had my vehicle for over a solid YEAR, and had zero resolution to the issue. When confronted, or questioned the owner became very unprofessional and even cussed at me. After having the vehicle PROPERLY diagnosed by a real mechanic, the issue was fixed in less than 1 hour. Hope they become blacklisted, so they are unable to steal any more money from our Military Men/ Women.
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August 2023 by Faith B.
Absolutely the WORST experience at a mechanic shop that I have ever experienced. Had my vehicle for over a YEAR- and became very hostile and angry when questioned. Spent over $5,000 and a year without a vehicle- so finally had the vehicle towed somewhere else, and within 1 hour and less than $50.00- the vehicle runs like new. This guy needs to be blacklisted, so he can not steal from anyone else.
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July 2023 by Brittany
I noticed a nail in my tire at 730pm, called them for help and they were able to get me in for an immediate repair. Friendly and knowledgeable staff; willing to go the extra mile for their customers!At the end of our visit they made sure my vehicle was ready to go with the AC for the comfort of my baby. (:Service: Tires
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July 2023 by Samuel Delgado
My 04 Toyota Runner driver window rolled down and was not coming back up, luckily Superior Automotive was the only mechanic shop to call me back on a Sunday which saved my life especially since it only took 2 days for my repair to happen! Definitely coming back and I 100% recommend to those who are looking for a trust worthy shop!Service: Auto power window repair
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July 2023 by Chelsea Blake
Superior Automotive helped me when my car broke down on the side of the road on the way to take it to the shop, the owner is very personable, cares about his customers, and works fast! I would highly recommend this shop.Service: Transmission
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July 2023 by Chantal Delcourt
Awesome service. They were friendly and didn't over charge. Gave me good recommendations for what was needed to keep my vehicle in good condition.Service: Auto engine diagnostic
