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November 2023 by Francisco Ayala
I cannot express how happy we are with our new 4Runner and the amazing service provided by Jay Anthony and James Dieppa! We are like one big family. The way that they took care of us was something that no one else will. Their focus was to make sure that we had what we needed and worked super hard to get us approved, never lost focus and stayed working with us pretty much all day! It was a challenge because our credit was not great, but they did not give up on us! At the end of the day we ended up ringing the bell and driving away in our 2023 4Runner!Thank you guys, we will never forget this and we recommend these guys and dealership to everyone. Trust me, they will take care of you and get you the best deal you can possibly get! 100%
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November 2023 by Annise Ginyard
Exceptional Service ExperienceI recently visited Stevenson-Hendrick Toyota of Jacksonville, NC for a maintenance service, which included an oil change, new windshield wipers, a cabin filter replacement, and the purchase of four new Michelin tires. I must say that my experience at this dealership was exceptional in every way.I was greeted by friendly and professional staff that made me feel right at home. They went out of their way to ensure my comfort and took the time to answer all of my questions, ensuring that I understood what was happening with my vehicle. This level of transparency and communication is something I greatly appreciated. It's rare to find such a warm and welcoming atmosphere in an automotive service center, and it made a significant difference in my overall experience. In addition to the outstanding service, I was pleased with the pricing and the value I received for the services rendered. The staff made sure that I understood the costs upfront and there were no hidden fees or surprises on my final bill. I highly recommend Stevenson-Hendrick Toyota to anyone in need of automotive service.
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November 2023 by Jennifer Ramirez
I recently traveled from NYC to collaborate with Aaron P, having heard of his exceptional work. I'm delighted to report that the purchase process was seamless and very satisfying. Aaron exceeded our expectations by being remarkably supportive and attentive to our specific requirements regarding the vehicle purchase. We're thrilled with our new car and express gratitude for the delightful experience.Moreover, we'd like to extend our thanks to CJ for the smooth and effortless final paperwork. We look forward to recommending more people to consider working with you all in the future from NYC and NJ.
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October 2023 by Christopher Longhenry
I recently sold my 2022 Camry to Stevenson-Hendrick Toyota of Jacksonville and initially had a disappointing experience, as I outlined in my earlier review. However, within ten minutes of posting that review on Google, I received a call from the General Manager of the dealership.The General Manager took the time to listen to our concerns, carefully reviewed the facts, and, most importantly, took steps to make things right for my family. In the end, he and his team addressed the issues we had faced during the sales process.As someone who had been a loyal customer, having leased, bought, and sold multiple vehicles at this dealership over the years, I was initially disheartened by our recent experience. However, the swift response and actions taken by the General Manager to resolve our concerns have truly redeemed our faith in Stevenson-Hendrick Toyota of Jacksonville.Due to the way this situation was handled, I can confidently say that my family will no longer be long-time customers; we are now lifetime customers. While it's important to be honest about our initial frustrations, it's equally important to acknowledge when a business goes above and beyond to rectify a situation. The willingness to make amends and ensure our satisfaction speaks volumes about the dealership's commitment to its customers.Our family greatly appreciates the effort put forth to address our concerns and provide a satisfactory resolution. It's clear that this dealership values its customers, and I'm pleased to say that we are now leaving with a much more positive impression. Thank you to the General Manager and the team for making things right in the end.
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October 2023 by stephen mcgushin
I just purchased a 2024 Corolla SE Hybrid from James and Ray. Both were very professional, answered every question I had, and provided a deal that I was extremely pleased with. Beautiful vehicle that will last for a decade to come. Thank you gentlemen.
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September 2023 by Daniel Pettway
Experience was great. Worked with En to get a new Grand Highlander. He meet us in the lot at night and answered all our questions. Since that night he kept in contact making sure to be available for any questions we had. We decided to go with the Grand Highlander but wanted a different color than what they had in stock. He was able to locate the one we wanted and arranged to have it sent here to make things easier. Great experience and would recommend contacting En if you are in need of a vehicle.
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September 2023 by Matthew Vannello
Great team, superior customer service. I purchased a new 4Runner from Blake today. He was very easy to work and very knowledgeable about the vehicle. CJ in finance was able to complete my paperwork quickly. I would like to thank Blake, CJ, and George for making this purchase an amazing experience. I recommend anyone looking for a vehicle to visit this location.
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September 2023 by Second Grade
¡Highly Recommended!Working with Ian was an absolute pleasure! En was extremely patient, he helped me to find the best car for my needs. He knows the car business inside and out. The buying process of my Toyota Corolla was friendly and professional. I highly recommend you talk to En Connor if you are considering buying a new or previously owned automobile.
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September 2023 by Carolyn King
My son and I had a pleasurable experience at Stevenson Hendrick Toyota of Jacksonville. The staff was very knowledgeable and supportive. They went above and beyond to get my son the vehicle he desired and the features that he wanted as well. I was very pleased with the extensive time taken by the staff and patience shown to ensure my son got the vehicle that he desired.I would highly recommend Stevenson Hendrick Toyota of Jacksonville to anyone looking to purchase a vehicle.
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September 2023 by Philip Eilertson
Great experience for us at Stevenson-Hendrick Toyota while buying a vehicle for our daughter. Our salesman, Scott, was awesome! Super friendly, super knowledgeable, patient, and answered all our questions. The staff and managers (Kevin - awesome ?) were not pushy at all which made the buying experience less stressful. First time here but won’t be the last!
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September 2023 by Angie Davis
Bradlee Pratt was just the best sales consultant !!!He was not pushy, just a nice friendly fella who was very patient while I test drove four different vehicles..in fact the whole staff at Hendrick Toyota of Jacksonville were great!! And the amazing part, they sold me a 4 Runner!!!
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August 2023 by ruzzel yee
I’ve recently bought new tires from a different Toyota location up in Wisconsin. Unfortunately a flat tire occurred and I was expecting to buy a new tire. The other location in Wisconsin wasn’t much help. Dalton went out of his way to check if the tires I baught was still under warranty (to which they were) & Tony handled the leg work of ensuring the factory approved the warranty so I wouldn’t have to pay $200. This team certainly bent over backwards to help out my needs.Special thanks to my regular service professional Mathew. For the good service on my routine oil changes!
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August 2023 by RRoyal Sorority
Look, I'm a big toyota fan, I used to own a 2010 4runner, super reliable vehicle and fun offroad. The people at this dealership are extremely helpful and reasonable with their prices. Not to mention they hold car meets every now and then, can't think of a better dealership around other than Volkswagen for prices and deals.
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July 2023 by court p.
I (a female) went in for an oil change and tire rotation. Dealership came back after inspection and said it needed 13 other things done immediately. Amazingly only ONE of those things was mentioned the last oil change also done there with my husband with me. They were only going to charge $1,500 for those services that needed to be done right away. At the mention of calling my husband many of those immediate needs were not so important any more and we could discuss what needed to be done right then and what could wait. Needless to say, we did not have a discussion as I am not as ignorant as they thought and I will not go back to be treated as if I was just because I am a woman.
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July 2023 by E s u Zero
Look, I'm a big toyota fan, I used to own a 2010 4runner, super reliable vehicle and fun offroad. The people at this dealership are extremely helpful and reasonable with their prices. Not to mention they hold car meets every now and then, can't think of a better dealership around other than Volkswagen for prices and deals.
