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January 2024 by Kathy Tucci
Staff was helpful and friendly. Prices are affordable and. the work done is of good quality
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November 2023 by Ramiro Ostria-Gumucio
Good product and fast delivery
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September 2023 by Tricia K.
I run a local business and have been using this Staples location for my printing needs for some time now. My orders can sometimes be complex and time consuming, yet Julie who runs the printing area is always so patient, thorough, and helpful. Recently, their GM, Jesse, was quick to accommodate anything I asked for regarding a printing job I needed, and took the time to make sure I was satisfied with the services I received. The store is typically very busy and I consistently notice that their staff patiently assists every single customer. Keep it up! You guys are doing a great job!
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August 2023 by Meagan J.
I gotta be honest, I'm not a fan. Walked in to get a notebook made for a work project. I advised the associate the document may be too large to send via email. They say this is the only way they can help me. I asked if they possibly had a store USB, which I have experienced at several other Staples locations. No. Okay, so I send the email and pray it works. While waiting, an older gentleman is asking how to use the fax machine. Instead of the associate walking over to help, which is her job, she shouts at the guy from across the counter. Now, being an older gentleman he didn't quite understand her instructions, so I walked over to help him. Two minutes of my time and the gentleman was helped. With the customer service severely lacking, I wait 9 minutes before an email is shot back to me stating the Staples email is full and cannot receive any other emails. The associates give me a store email to send which pops back stating the document is too large to send to the store email. The ever so helpful associates tell me the only other way would be USB. I asked if they really thought it should be the customer's responsibility to pay for a USB drive to transfer a document given their email is full. Literally a shrug and an overall yes. I'll drive literally anywhere else, even pay more money if I have to, not to go back to this Staples. I have attached the email below showing their inbox was full and could not receive more messages.
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July 2023 by Google user
Very polite and helpful. Clean store.
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July 2023 by Dawn E.
Very polite and helpful. Clean store.
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January 2022 by Jimmy S.
This store has the rudest, least helpful employees of any store I've been in. After the rude lady behind the desk, where you ask for things like business cards, was finished doing nothing but getting mad every time I needed help, I just left. There was one lady, middle aged that was helpful. She was the only person in there that seemed concerned in any way about their job. I will avoid them at all cost, unless they are the only place in town that has what I need and I'm in a hurry.
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October 2021 by Nayo M.
Bad service,people has no clue about product detail information or product location. Waste of time
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July 2020 by Christina L. San Miguel
Very professional, friendly staff. And great service for these trying times.
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March 2020 by S R.
Saw a very rude gentlemen (Greg) dismiss an older customer very rudely. Same individual likes to not recognize waiting customers. I'm guessing to hope that someone else takes the customer?
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February 2020 by David H.
I give staples a low rating not because of poor service but because the store is outdated with the exception of its reproductive ability everything else can be done or bought faster and cheaper online. The place has been a staple....of jacksonville for many years but aside from catering to an older generation tbat is still reluctant to embrace technology the store is a dinosaur lumbering around in its final stages of life.
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January 2020 by Bill Silvester
I just had a great experience at Staples of Jacksonville. I was having an issue with the HP Printer I purchased there in June. I had tried several times to contact HP but was never able to get a live voice. Problem solved completely! Thank You Craig Carney for providing great Customer Satisfaction!
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September 2019 by Sara C.
I walked up to the copy and print center and was asked if I was picking up. When I replied with "no," the female working said, "so.. what do you want?" I let her rude attitude slide because I needed to get my little project done. I needed to have a document down sized into a little book and I was told no way, it couldn't be done. I told her it can be done because I've seen it. She goes well, if you have the digital copy I could do it. Hmmmm ok. Why not say that in the first place? Second part, I had another document that was already a small book but needed to be cut out. She said they charge $3 to cut each piece of paper.. x 30 pages would be $90 to cut paper. Yeah right, Staples.
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May 2019 by Sherrie S.
I'm reaching out to acknowledge the excellent customer service I received from Manager Ken and the copy center associate Whitley. My two teen grandchildren and I were at the Jacksonville, NC store late afternoon on Sunday. Whitley was patient and professional while walking me through the scanning process, she also interacted with both of the kids and tended to another customer at the same time. She provided equal attention to all of us in the copy center with grace and kindness. I asked the manager Ken a question and of course he walked me to where the items would be and we had the most pleasant conversation during that time. He's very cordial and has an excellent manner of communicating. I hope that you'll give these two a pat on the back and share with them that they made our day! The task that I'd dreaded ended up being an excellent time at Staples. We'll return again especially as school starts and prior to that, I need another office chair! Let these 2 know that the Smith family thinks that they ROCK (per the kids too)!
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September 2018 by Veronica F.
Staples is a good place for office supplies, small stationery items for teachers and supplies for students. I can't complain because Staples is not known to carry supplies only for teachers. I was looking forward to decorating my classroom but I guess I'll have to go somewhere else.