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September 2022 by Two Crazy Donuts
Great service! Always clean and neat@
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July 2022 by Kat Heimbegner
Wow huge shout out to Sams Club. My daughter called me saying she just popped two tires and she was stuck on the side of the road. We hauled tail to a nearby tire shop with 10 minutes to close. They didn’t have her tire? Sams Club was literally closing in 10 minutes as well… they still allowed us to buy tires and they put them on the rim❤️❤️❤️ we are truly grateful for their kindness ☺️ Huge Thank You William M- Thomas B- Phayzon S
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June 2022 by Beth Witman
I made a huge order of 300 cupcakes that after a confusing order were iced wrong. The bakery manager fixed it by icing 300 cupcakes in 30 minutes! She was fantastic!
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June 2022 by Cindy S.
I purchased a tub of peanut M&M's. Once I got home and opened them I noticed some were discolored. Then I noticed the MOLDY one. I tried calling the store to inform them but NO ONE ANSWERS THE PHONE!! It rang for over 5 minutes. I called back and the same thing. I tried to message them but there's no where to do that. Just canned FAQ. Don't know if it's their issue, or t he manufacturer but not gonna be buying any more
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November 2021 by Ursula W.
I really enjoyed signing up for a Sam's Club membership this past weekend. I did $100 membership with all its perks! Today we purchased two great headsets for Working out. We bought a plethora of Christmas gifts as well as food products. Store is very clean and staff is eligible and competent.
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October 2021 by William J.
A member for over a decade now. I do not know what it is called but the lady at the food vending or pizza counter said, upon my ordering a whole pizza, that whole pizzas are for real members. If you are going to try and say that then please refrain from relying on my appearance and then guessing that I am not a Sam's club member. Cover your attempted bias by asking for my membership card. As for the manager that clearly allows this to go on because in a membership required business management would have trained the staff on what, if anything, a nonmember can purchase and how to check if in question. The excuse the offensive service lady gave when asked by the manger, "Who told you that?", was that someone else told her. Typical blaming someone else for your ignorance and if true a clear indication how miss managed this location has become. One misguided staff member is allowed to incorrectly teach another and another and so on until customers have to fight over the benefits of their membership. If even the food stand food is exclusive to members only. I do not think it is actually, being a member I have not needed to know. I still do not know because the manager did not set anything straight on the spot except that I was allowed to purchase the pizza I asked for. If a Sam's Club staff member can be this abrasive over buying pizza I fear the result of average people enforcing the vaccination status (an intimate and private matter) of other average people. May as well attempt to look at me, guess my sexual preference (also an intimate and private matter), and decide to provide services or not that way. God help us.
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September 2021 by Cindy Varner
they usually have the items I'm looking for. wish they carried plus size women's clothing. they stopped having Members Mark fully cooked grilled chicken breast. they're ok
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May 2021 by Christina C.
Sams clue has self check out by scanning my phone!!! Get out of my way!!!!! Stock up on your brand cat litter and 40 pound bags of bird feed and your set!!!!!
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April 2021 by Amanda Nordstrom
Just waited 40 minutes to pick up my curb-side order which consisted of only 4 items. This order wasn’t ready last night when I had scheduled to pick it up, so had to go today. During this time I spent 10 minutes on hold waiting to talk to a manager, who never picked up. Then the person bringing out my order didn’t even bother to say thank you, hello, nothing. Might I suggest cross training the 3 cart gatherers in how to help in this area and avoid being ‘short staffed’ as everyone claims to be? So much for my lunch hour today.
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April 2021 by Maria G.
I hadn't been to Sam's Club in a couple years since I moved away from the city but I recently moved to Jacksonville to find there was one here, so I was excited to take my small town family to show them how cool a Sam's Club was. Upon walk-in they informed us if we had a card. We told them no she said we had to have one in order to even shop there and for us to leave. She didn't give us any information on how to sign up for a membership she just asked us to leave. Luckily, an older man working saw our confusion and probably sudden anger and offered us to walk around, but we couldn't buy anything. I'm from a small town, all we have is Wal-Matt & McDonalds, and I understand if there's rules that I'm unaware of but she was extremely freaking rude. So, we left. And we won't go back. No biggie.
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March 2021 by Gary A.
No hand sanitizer station. Do not enforce customers to wear mask in store. 2nd store visit and have received fuzzy or molded vegetables. Unacceptable, way things are going will be changing to Costco next year!
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March 2021 by David T.
Stopped in today for gas. The line was 2 cars deep for the driverside pumps. I decided to back though the passenger side pump. (Not a single one being use.) I went in the direction the arrows were pointing. And the gas pump girl told me I couldn't do that. "we have rules here!" (Obviously, not being rude isnt one of them.) I told her, I follow the arrows. She said....and get this....(IF YOU HAD OF COME IN FROM THAT SIDE YOU WOULD HAVE SEEN THE SIGN THAT SAYS YOU CANT DO THAT.) Needless to say I left with no gas. I bet the handy mart loved the 76 bucks I give them today.
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November 2020 by Emily Nicole
The customer service at this Sam’s club has declined steadily since COVID began around March. Each time I go in there are all sorts of new “rules” like putting all of your groceries into a different cart at self checkout and leaving your old cart for the next customer. I don’t see how this makes any sort of sense because whatever germs I left on the cart will be there for the next customer and I’ve never seen a sales associate disinfecting carts after I leave them there. Asid
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July 2020 by Michael W.
Im a truck driver and twice now Ive had a 4am delivery and had to wait until after 415am before anyone from receiving would answer the bell. Today, the worker had a very bad attitude and told me that they clock in at 4am, have to do medical screenings then they start work. I said they should come in early like military and be ready to start work on time and he told me this is a civilian job. The sign on the door reads receiving is from 4am to 11pm and if a truck driver shows up late for an appointment they have to wait until they can be worked in. No integrity here
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December 2019 by Wilton Bass
can't get any help and only one cashier opened for regular checkout.
