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November 2023 by Savannah Cate
Great customer service!! As soon as you walk in you are being welcomed and assisted. A few months back, Cameron had helped my husband and I to find him the perfect wedding band and she was very patient, kind and professional. After such a great experience the first time, my husband and I decided to go back to this Reeds location to find myself a new ring. We had Cindy there to help us find the perfect one, and that we did! She made us feel very welcome and was so helpful towards our budget. I recommend this location to anyone I can. Thank you guys for all your help! ?
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October 2023 by Julia Salmons
Cindy did great! She worked with us and helped us find rings that were both happy with. Thank you!
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September 2023 by lorrie h
Absolutely love this store and their customer service is beyond excellent!! I highly recommend this for anyone shopping for pandora jewelry and great service!!! Thank you so much for all you do!
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July 2023 by Dylan Strickland
Cindy and Abby were amazing and were a great help with picking out my engagement ring and wedding band, they are absolutely great people.
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June 2023 by Kathy Waters
Thank you so much for the customer service you all provided. Kyle was able to size my ring down when all other jewelers sais no. It was such a pleasure working together, and I can't thank you enough for making my big day so special and having my wedding rings fit!All the best,Kathy Waters
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June 2023 by Evie Reyes
I recently had the pleasure of working with Karen at Reeds Jewelry to create the perfect 10-year anniversary ring, and I cannot speak highly enough of the exceptional service and expertise I received throughout the entire process.From the moment I stepped into the store, Karen's warm and friendly demeanor put me at ease. She genuinely listened to my ideas, patiently guiding me through the selection of options and ensuring that I found exactly what I was looking for. Her dedication to understanding my vision and preferences was truly remarkable.What truly stood out to me about Karen was her unwavering patience. I must admit, I changed my mind multiple times and was uncertain about the exact design I wanted. However, Karen remained incredibly patient throughout, offering valuable insights and suggestions along the way. She never rushed me or made me feel like a burden, always assuring me that finding the perfect ring was the most important goal.Karen's knowledge and expertise were evident from our very first conversation. She effortlessly shared her extensive knowledge of diamonds, gemstones, and various ring styles, helping me make informed decisions. It was clear that she genuinely cared about my satisfaction and went above and beyond to ensure that the ring I chose would bring me joy for years to come.Reeds Jewelry, as a whole, is a reputable establishment that truly values its customers. The staff is attentive, and the atmosphere is inviting. The wide selection of jewelry available is impressive, catering to a variety of tastes and budgets.If you are in search of a memorable and personalized jewelry-buying experience, I highly recommend visiting Reeds and specifically working with Karen. Her exceptional customer service, extensive knowledge, and caring nature make her an invaluable asset to the company. I couldn't be happier with my 10-year anniversary ring, and it's all thanks to Karen and the entire team at Reeds Jewelry!
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June 2023 by Stephen Hendricks
Kaeleigh did an exceptional job helping me select the perfect gift for my wife. She went above and beyond with her customer service. She even wrapped my wife’s gift better than I ever could have. I highly recommend Kaeleigh when you come to this reeds store. 10/10 experience!
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June 2023 by NILDA VELAZQUEZ
Customer service has been always amazing, we have been customers of Reeds on Jacksonville, NC for more than 3 years and always received the same or a better attention every time I visit them. They are my first jewelry to go when looking for an item.
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May 2023 by Betsy Smith
Go see Kyle. I brought my ring in that my husband purchased last August as a set and was upset that it had lost a stone and he dealt with all of my frustration with such empathy and patience. I was upset it was going to potentially take 3 weeks and he made it happen in 4 days!!! He had nothing to gain at the time but kept a customer for LIFE. I will only purchase from him now going forward and refer him to everyone I know. If you want to truly be taken care of and treated like more than just a number or dollar sign, go see Kyle!
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April 2023 by Brian LaCamera
Cindy was exceptional, she helped me find the perfect engagement ring and she really made me feel like I was the main focus and important to the whole company, 10 out of 10 recommend Reeds and when you go to ask for Cindy!
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April 2023 by Sammi Olivera
Choosing this company to buy our wedding rings through was an absolute MISTAKE. They are unorganized and unprofessional and over priced for such poor service . We spent thousands on rings for my husband and I. They made us wait three weeks to get them in the first place then when we sent them back to get them yellow gold plated (they were already white gold plated) they made us wait three weeks only to get them back still white gold . Why in the world would we send our brand new rings to get re white gold plated?? So now here we are still no rings and the only thing the manager Ms. Cindy could offer was an im sorry and telling me I’ll have to wait yet another three weeks to get our order right . Did not in any way try to expedite the process or fix their screw up. What’s the point of being a manager if you cannot fix screw ups your employees make and keep your customers happy ? Terrible experience and this company no longer has our business . Save yourself the headache and give your business elsewhere .
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March 2023 by Kyle Degener
Just had my third interaction with the Reeds staff at the Jacksonville mall and have been impressed each time. Karen and Cindy are fantastic and are focused on being as helpful as possible rather than just making a sale.
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March 2023 by Jane Elizabeth
Meagan, Cindy and Karen are the best. They are very personal as well as professional. My Husband will not shop anywhere else for jewelry, only Reeds. When we enter the store, one of these Ladies is who we look for. We really love these. Thank you for everything. You are appreciated.
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January 2023 by Berry Newbold
Cindy was incredible. Outstanding customer service. The item will not be here before Christmas (eventhough I paid for 1 business day shipping). Cindy printed off a picture and put it in a gift box. Outstanding!
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December 2022 by Deanna Rivera
My husband brought me a watch at Reeds jewelers. He mentioned that the staff member, Cindy, was absolutely amazing and courteous. This business is family owned and will be one of our favorites. Thank you Miss Cindy for all your help.
