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April 2024 by paul anthony
Went into rack room shoes on April 5th and bought a $70 pair of Chelsea boots. Wore them twice and the right boot started squeaking. It sounded there was a mouse in my boot. Very loud and very annoying. Obviously a mistake on the manufacturer. I have the same pair of boots in a different color and nothing's wrong with them. I went to try to return the shoes today and the associate at the desk said she could do nothing for me. She wouldn't try to rectify the situation or offer me a new pair of boots or just replace the defective boot. I informed her that this would be the last pair of boots or shoes I bought there and I threw the boots on the counter and told her that she could have them and walked out. I buy shoes there for me and my daughter all the time and this is the first problem we ever had. So, that's the last pair of shoes I buy there unless somebody tries to rectify this situation. 'm out $70 and a new pair of boots.
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September 2023 by Edwin Gonzalez
We walked in and were immediately greated by the ladies at the counter.Ruth guided us to the type of shoes we were looking for..I wanted some Slip Ons by SKETCHERS For my father..He's 82 years young and can slip these on without bending down to tie them..They had a good variety & were on sale for buy one, get one @ 50%.Add another 10% off on Tuesdays for military.And 20% off on Independence day, Veterans day, and possibly Labor day?
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August 2023 by Linda
Great selection of shoes, although I didn't agree with the "SALE" rules
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June 2023 by Jessica Lennon
Briana and jalen are awesome here at the rack room shoe location in jacksonville, nc!! Every Tuesday they do 10% military discount, and with using that plus their bogo deal, I got two new pairs of shoes for 64 dollars!!! Briana was super helpful in explaining the promotions here. I’ll be coming again soon!! Thanks guys!!
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May 2023 by Carolyn Mckinney
I went to this store yesterday (4/15/2023). First let me say I have RA and other physical limitations. As soon as I walked in the door I was greeted by a friendly young lady by the name of Briana. I asked about Skechers shoes and she kindly came over in showed me where they were. Than she proceeded to ask me what I was looking for in this brand and there was a sale. Now it's been a long time since I have had an associate of a store take the time to help. She worked with me over an hour. Pulling out shoes, helping me put them on and going in the back finding the right size. Needless to say I walked out of there with two pairs of shoes due to the patient and understanding of my physical disability by Briana. Now I know where to shop and get the help I need.
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March 2023 by Tara Tremaine
This is a great place for shoes! They have a very large selection. The staff is friendly and available, but not pushy. We bought sneakers and are VERY happy! The prices were better than a lot of places.
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February 2023 by Dennis s
Decent selection of she's. Lots of sport footwear. There's a rack of men's work boots as well. In order to get the best deal you have to buy two pairs because most of the shoes are full price for the first pair, then half price for the second.
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December 2022 by Cheryl Oberholtzer
Good selection and pricing. Was very busy!
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November 2022 by Debra Bloom
Need more size 11 in women 10.5 wide
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October 2022 by Craig Plaskett
Well organized store, thumbs up ??
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June 2022 by 1966Torchwood
Friendly service and good products and prices. Hard to find wide widths though
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January 2022 by Shameka Clay
It was my first time but it was a nice experience they just didn't have my son taste in sneakers but they prices are very affordable
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November 2021 by Scott Riggs
Clean store! Very good selection & awesome associates to help you!
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October 2021 by Terry Corder
Staff was not helpful at all. Hello and good by is all you got
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October 2021 by Lisadawn Garrett
Great service , great shoes & prices .