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March 2024 by Megan S.
Fun place to visit to see all the cute animals but the way you're treated in here is terrible. I've gotten three cats from this establishment, one of them passed away after just three months out of the blue. I was absolutely devastated, after reading these comments I allege my kitten was sick with something before I purchased him that the vet didn't catch. My other two cats are healthy and thriving. Anyway, you'd think that after spending a couple hundred dollars here that at the very least you'd catch a smile or a "welcome in" when you walk through the door. Instead you're met with dirty looks and annoyed coworkers gossiping about customers. I've come in the past to pet the cats and allowed my son to hold one while sitting down (he's 8 years old and was very gentle) just to be snapped at and told to put the cat away. I came in a few days ago to look at the new kitties and was considering purchasing another, but after looking at them I decided against it. The cats looked very sick. One of them had something going on with its left eye, you can see it in the picture I'll provide below. I find it very appalling that the business owner reads these comments and says the same the same thing about the same complaints, "we will make sure this behavior is corrected" yet the same complaints are being made because nothing is being done to correct this behavior. Furthermore I find it extremely frustrating that no one in the store even acknowledges your presence in the store unless it's to correct you or inadequately answer a question you have (with attitude of course). Also to charge over $2,000 for an F5 Savanah cat and you can't even interact with it to see how it behaves is ludicrous. Lastly, to charge $2,000 for puppies with obvious health issues and no breeder information is just wrong. We purchased an AKC registered pure European bloodline Doberman for $1,800 from a reputable breeder, I'd never spend that amount on a dog from a puppy mill. Waiting on the business owners response, I predict it will be in regards to the correction of the behavior, a nasty response, or none at all!
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March 2024 by Zac C.
Animals there are extremely overpriced, no details or credibility given on animals marked "registered", and the won't let you see any dogs/animals before you buy (which as someone who works in and around the vet field can tell you that's a solid way to cover up dogs with illness or injuries that they don't want you to know about), a lot of the dogs and cats there are listed as breeds they are very obviously not. Horrible past reviews from dogs bought from this location having serious health issues. DO NOT BUY FROM HERE. Also they have a huge sign about pet odors but it smells like they haven't cleaned the cages in a while in some parts of the store. Additionally, scrolling through previous reviews it definitely seems as if the manager only cares about customers who leave positive reviews, while the ones who critique get immaturely treated by the MANAGER. What a joke! Seems like they lost their professionalism with their credibility!
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November 2023 by Destiny B.
The staff is INCREDIBLY rude and the conditions the animals were in are absolutely awful. I cried after I left that store. Absolutely appalling!!!
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October 2023 by Mary Hazzard
Love the puppies & supplies and getting assistance to hold them. Prices are high even though they offer financing the interest charges and fees are a bit high. Just like anywhere else credit company's will add high interest. In my opinion a loving pet is worth it, though. Service offered for questions, friendy, helpful. Fun place and offer all types of pets from fish, reptiles, kittens and pet food, snacks etc.
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October 2023 by Emmery Rivera
Bought a husky puppy a few days ago and it was a smooth easy process. Got all this document's, and he’s perfect. Happy to add to our family.
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October 2023 by Tiffany S.
This place is always so fun to visit! I love that they'll allow you to handle and pet the animals as long as you're 18+. The animals are pricey as they state they're micro chipped, vaccinated, and come with paperwork. It'll be the same price as going to an actual breeder; $3-5K I'm which case I'd do research and go to a breeder that does genetic and temperament testing. I personally like that employees aren't always talking to you/checking in. I often always see them talking amongst themselves unless someone needs help, my type of service! This place is always SUPER clean and very well organized! They even have exotic birds. Highly recommend coming here even if you don't plan to purchase, but to have fun and look around.
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September 2023 by Jennifer Mann
I stopped in yesterday to check on a therapy puppy for niece who suffered a dog bite attack last year. The Pet Warehouse staff was super understanding, and worked with me to recommend what turned out to be the perfect fit for her! They truly care for the animals and people they deal with. I highly recommend!
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September 2023 by Jeanette Batchelor
Gabby and Katelyn are just a couple of the workers that go out of there way to please you about you fur babies.They always keep my cat calm and happy while clipping her nails. They do a phenomenal job at it.
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August 2023 by Grace Themoe
I don’t recommend anyone to buy a puppy from here. I bought a puppy here on august 15 after four days later the puppy started to cough and is in a very bad condition, so I took the puppy to “emergency pet hospital of craven-carteret”. Dr. Roxanne K .Taylor told me that the puppy diagnosis with “Tracheal Stenosis” she suspected that the puppy born with it , is genetic and the puppy will have problems with his trachea for the rest of his life . The dr recommend me to take the puppy back where I got it from So I called the pet warehouse and I talked to the manager she told me to bring all the medical papers and they will pay for the hospital bill. I go in the shop and talk to the manager and she keep telling me is not a big problem with the puppy even when I bring all the dr note with me saying that the puppy is really sick. I told her I want to return the puppy because is not a healthy puppy and if I keep the puppy he will always have problems. I told her I don’t need a refund because I can not stand looking at a sick puppy. I feel very badly. When I said I don’t want a refund the manager agreed right away to take the puppy back. It broke my heart to return the puppy I can not hold my tears but I have no other choices. When I drop off the puppy I thought she said they will take care for the hospital bill but they don’t. I don’t mind not getting back my refund or paying for my hospital bill I will take care of it . Over all I just don’t want anyone to go through the same thing I went through.
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July 2023 by Ralph Clarkin
On 3 July 2023, I came to the Pet Warehouse to buy a yellow female parakeet. The worker that helped me did an outstanding job. She was very nice and friendly to me and deserves to be commended. In less than 5 minutes she picked out the perfect bird that I wanted. I was very impressed with her friendliness and her knowledge of the job. She makes me want to come back to the Pet Warehouse for all my pet needs.I just shared a picture of the beautiful yellow parakeet here in photos. Like I said the worker picked out the perfect bird for us. I told her my wife will be very happy with it.
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July 2023 by FlexedUpRich
I had a wonderful experience picking out a puppy here. Dez did a great job at making the entire process easy for me and my family. Would recommend anyone to come here and shop for all pet needs!
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July 2023 by Marissa C.
Ive noticed multiple staff members talking extremely loudly about VERY inappropriate subjects. These events have occurred months apart so it shows that the management does nothing about it. I was standing with my mother and two siblings (10, and 9) in the fish section while a certain employee talked extremely loud about an inappropriate attraction to a certain customer. I'm sure it wasn't about me but it still made me very uncomfortable. Another occasion where i was standing in the reptile department and two employees and her young daughter blocked the area with their conversation. I normally wouldn't mind but it was an extremely inappropriate conversation for any customer to be within earshot let alone standing right next to, while they talk very loudly. The employees daughter explained she was a thirteen year old who was participating in underage smoking and drinking, the employees then encouraged the behavior by explaining they did the same thing at this age. needless to say these employees and this experience has made me extremely uncomfortable and i will be taking my money elsewhere.
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June 2023 by L S.
I went to Pet Warehouse to choose a pet that would enrich my family, home, and lifestyle. After going to my veterinarian for Carter's first visit, he asked crucial questions about the size and health of the puppy's parents, etc... My pet was sick with an upper respiratory infection. I went back to Pet Warehouse and asked the manager if I could have the breeder's information and was told it was confidential. However, I should look for the name on the yellow receipt and research Facebook. Well, that idea was unsuccessful since I could not locate the breeder. Finally, I asked what goes into the price of the dogs they sell and was told the breed, vaccinations, vet examinations, profits, the breeder's fee, food, and other care provided. Before making the purchase, I asked the price and was told something different than what I was charged. After the time of purchase, I assumed the extra amount was additional charges. Still, when I spoke with the manager three months later, I was told, "It was a mistake, and she will talk with her girls about giving accurate information." By reading this post, I hope others will learn from my mistakes.
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June 2023 by Jason Olds
Pet Warehouse is an amazing pet store!! Let me start by saying that I have been purchasing pets from them since 2005, and it has been a great experience every time!! I have watched staff come and go, I have watched it come under new management, and I have watched them grow. The staff are extremely knowledgeable, personable, and always helpful. Truly an amazing pet store providing a variety of domestic and exotic pets!! Thank you so much!!!
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June 2023 by Crystal M. Dunham
5 dozen feeders Wed of last week, by Friday half were dead. Today only 2 are still moving. Ick.. this isn't the first time, I will never go back. Thankful for the young lady who gave me the feeders, she told me several things I didn't know.
