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October 2023 by Chris Miller
Absolutely amazing experience! Scott was so accommodating and friendly to my wife and I along with our 2 year old. He was very patient and honest as we spent almost 2 hours trying out different beds and was very knowledgeable in helping us make our decision. Overall very easy and fun buying process. Would recommend buying your mattress from this store. Thank you Scott.
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October 2023 by kent neel
Sean Mccormick was great to work with. We were not sure what we wanted when we first walked in the store. Sean was very helpful and patient with us. We spent quite a long time in the store and needed to think about it overnight. It gave us time to check out the different mattresses online. The next day we went to another store to see if we seen anything different we liked. We didn't. We went back to to see Sean and made the purchase. Thank you for being easy to work with.
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October 2023 by Katie Riva
The mattresses are a little more expensive than I normally get, but Sean was great. He helped me try different mattresses, set up the financing, and all my delivery and set up needs. I am looking forward to receiving my mattress soon!
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September 2023 by Triston Slaton
Very good experience, Sean walked us through his line up and always had an answer to any question we asked. He was very confidant and definitely seemed to know his stuff about mattresses and comfort! Overall awesome customer service and experience.
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September 2023 by June Bloome
I call the store and spoke with sales person Zoia(not sure spelling,but sound like Zoe) about frames for a California King. I was told they had a frame that would extend to that frame. I ask could someone help with loading? Zoia explained that she was able due to limited weight restrictions. But if I came in after eleven am someone would be able to. I did a person was available. I confirmed with her that this frame would be available to extend to a California King. Zoia confirmed it would extend. I then ask after I payed that it was no returned to the store.I then commented that she should have said that I would not have purchased because I had explained that I had been disappointed previously with another purchase for the frame not extended or being a frame I needed. I explained continued to ask for certain that the frame would fit a California King box spring and mattress. Zoia confirmed that the frame would. Being that it was Labor Day (holiday) or a first time purchase.I received no incentive sales for store. I am disappointed that the frame didn’t extend; nor a return was available due that was not store policy. I specifically stayed my disappointment with not finding the correct frame. Then when I left to load in car ,Steve the salesman that came in at eleven am September 6,2023 loaded the item in car. I was inside car pulling off when someone in parking lot informed me that he didn’t close the trunk. These two people gave me the most racial attitude I continue to observe often in this county. I’m wondering why I wasn’t able to get the first time buyers percentage or the customer satisfaction level. I ask about the return policy I explained that had I known no return policy I would not purchase. I took these two salesmen to be honest which was a mistake. The frame did not extend to what I needed. I kept asking questions about the frame and I was told that no problem at all. That I had no reservation I had exactly what I needed.lies. Then Zoia further her dishonesty by saying she would extended 24 hours returning. When she knew she was being dishonest no way could it be returned. I called the store to return September 7,2023 spoke with another salesman Andrian who tried to correct the issue with me. Andrian gave me the the 15 percent first time buyer plus she knew it was no direction in box and sent threw tex phone a option showing exactly where the item was located to extend more for the California King frame. I don’t think I can shop in your store anymore because of this issue and I’m trying not to think about the racism that was so obvious from both that day.
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August 2023 by Taryn Baggs-Floyd
My husband and I went in today to buy a mattress for a friend who had lost their home. Sean was AMAZING. VERY friendly, knowledgable, professional, and kind. He was efficient and helpful and showed compassion for our purpose behind the purchase. Sean said, "WE care about our community and the members in it. You and your husband are doing an awesome thing and we want to help." He then provided us a discount on our purchase because we were helping someone in need. Mattress Firm gained a customer for LIFE today. Thank you! Not only do my husband and I appreciate this amazing service, our friends (who JUST got into their new place) were a little emotional and very grateful. Thank you Matress Firm for helping us to make a difference in someone's life.
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August 2023 by Jim Zerfass
My Sleep Expert spent over an hour of uninterrupted time to assist with the proper mattress. Questions on my sleep positions, patterns and temperature preferences lead to recommendations within my price range. As a result of those discussion my sleep expert showed me multiple options with along their benefits and and shortfalls. No pressure to up sale more expensive alternatives. Professional approach to sales. I believe I made the correct choice for my mattress thanks to his input.
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August 2023 by Teresa Sydow
They were amazing! Scott and Zoa helped with all our questions and gave us the most amazing deal. They were so nice and helpful. Crunching numbers on which one made the most sense and doing the best for us. Simply amazing! Go see them try the beds you will find something you love!
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August 2023 by Nick Mullins
Fantastic experience today. I worked with Zoa mainly but some with Sean too. They both couldn’t have been more industrious and friendly. We had some twists and turns with what I wanted and what they had in stock. But they were both there to figure out a solution. This is what happens when you have experienced professionals help you. They know who to call and what to do in most situations. It was a great experience.
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August 2023 by John Powers
Sean was a great help. Went to great lengths to accommodate. He even changed mattresses . Knowledgeable and easy to talk to. We will recommend. John and Terry Powers
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August 2023 by Mila Rizzo
Sean was very knowledgeable of the products we are trying to purchase. The informations he provided helped us made a wise decision on which product would benefit us the most. Great guy and cares about the his customers health and well-being.
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April 2023 by Stephanie Levesque
Caleb was very profession and patient. He made my husband and I feel very comfortable while we tried each mattress and was very knowledgeable about the different mattresses available at the store.
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April 2023 by Google user
Zoa was great to speak with, she was wonderful to work with for a new mattress. Congratulations on 4 years Zoa! Thanks Scott for helping with the numbers!
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April 2023 by Amanda Deal
Zoa was great to speak with, she was wonderful to work with for a new mattress. Congratulations on 4 years Zoa! Thanks Scott for helping with the numbers!
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April 2023 by Jerry Cleveland
Matress Firm in Jacksonville, NC is great. The staff made shopping for a new mattress very easy. They were helpfull and friendly. They didn't rush me at all. I was very pleased with the customer service that I recieved there. Thanks Mattress Firm!!!
