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February 2024 by brooke cunningham
First time getting a facial and was very pleased! I booked with Amy and she was phenomenal. HIGHLY recommend booking with her! Very kind and professional, will definitely be back because of her.
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January 2024 by Tracy Taylor
Literally impossible to get an appointment
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January 2024 by Sandra Rocoff
They keep changing my appointment times without my authorization. I didn't say anything about it the first time but they did it again. When I speak to the person at the front desk, she doesn't know anything and the manager is not present to help her. The person who makes the schedule changes is not in the office, the manager may be there at night and she is trying to help without knowing what to do. It's ridiculous!
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December 2023 by Vicki Simpson
Terrible customer service, I could not book an appt online so I called and spoke to Mariah, she said she had tomorrow at 10am, so I said I wanted it. This massage is a gift and the person had already given his card info, she said she couldn't find it. I called him and he called and gave his information again, I called Mariah right back within minutes and she did not save the appt, and has nothing available. So rude! I'll go to my normal therapist, he's very professional and does a great job! I do not recommend!!!
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September 2023 by Henry Bussengierh
They scam you into signing up for the monthly fees. They can't keep employees so they have to cancel your appointment for lack of staff. You end up being a paid member on a wait list for eternity. The girls in the front are constantly gossiping about the office drama.
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May 2023 by Heaven Ruiz
First time in this location. Great friendly staff. Only problem is if using Google maps, it will take you a block away.
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May 2023 by Sheila Crawford
Good for massages in between spa trips. Leave the facials to spas though. I got a microderm infusion facial. My face was washed twice, the microderm wand ran over my face twice and then lotion to finish it up. They say facials are 1 hr long but I was in and out of the building in 45 min. Won't be getting another facial there.
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January 2023 by The Buckmans
My wife had a massage here and the staff was super friendly, the massage therapist was awesome.
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November 2022 by Arkansas Strong
I really enjoy working with the staff at this Jacksonville location. They are very professional and great at what they do. I am super impressed with Gail!! She is a expert in her work and creates a excellent program to fit my fitness/stretching goals. Would definitely recommend her to anyone interested in going there, especially for sports/fitness goals.
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November 2022 by Kayla Gathright
First time at this location! Highly recommend Vickie! I carry stress in my shoulders and have a bulging disk in my neck and she was absolutely stellar in ensuring pressure was at a comfortable level. I walked in with some pain and discomfort and left pain and discomfort free! Gals at the front desk are an absolute delight as well!! Thank you ladies!
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October 2022 by Janet Sanchez
I had a customized facial with Tamiya. She didn’t even introduce herself. She did not talk me through what she doing and did not tell me what she was applying on my face. The experience was good I would like to try someone else next time.
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August 2022 by Jessica Shum
I love this area and practice. They are kind and work with you and your schedule. It is a relaxing atmosphere and you never feel uncomfortable.
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August 2022 by Mel P.
I have been an ME member for some time now. I started in Washington State and moved to NC in June 2022. So far I have been extremely happy with everything there/of course you do have to book so far in advance due to not having appointments available for a while/same as in Washington. I am writing this review for the Therapist I saw. Alyssa. She is AMAZING!!! I have had my share of Therapist over the years and have a couple favorites and I must say she is definitely my top 3. Amazing, did everything I have always wanted a Therapist to do. I highly recommend her!
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August 2022 by Jeff W.
Honestly, the only reason this place is getting 2 stars is the therapists/estheticians and the front desk staff. Everything else is horrible. The manager, Kayla, is awful, she is never in, never calls back and if she does it's after the front desk ladies have already helped with the problem. The poor front desk workers always have to say "let me message my manager to see what we can do". In my opinion that is when the manager should have stepped up and reached out to me. She was watching a show on her phone at the front desk the one and only time I saw her in the building. I have been at this location for long enough that so many therapists that I've seen are no longer there. I asked one therapist who warned me they were leaving, "why?" and they responded "because of management". Frankly, I don't blame them. Next, the membership program is great if you understand how to use it, making sure you are booking out weeks in advance, asking therapists if they have lists that make you become a regular, the front desk has a wait list for if there are any cancellations that come up and you can choose the therapist you want or you can just leave it up to chance. Otherwise, the membership is a scam, cancelling is like jumping through hoops for the manager who does not care at all. I'm sure reading some of these past reviews can show how awful Massage Envy is. It is definitely a good definition of a capitalist company. All the therapists I've seen are fantastic in their own ways, the esthetician that I saw was amazing too. The front desk ladies are always the most helpful they can be and have make the clients experience better. I'm sure they are understaffed because I always see the same 3 ladies but they are handling it gracefully. I talked to one of the ladies about cancelling my membership and she was so helpful and gave me a couple of different options to do. I hope that all the service providers and front desk workers are being treated well, I can't imagine they are with the turnaround rate they have. So to the workers, if you're reading this: you are appreciated by so many, keep doing what you're doing!
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August 2022 by Christopher E.
They didn't cancel when we submitted the paper and refused to refund. Didn't give us enough time with their availability to even book the credits we didn't want to buy & then refused to refund our help in any way shape or form. Manager was also rude.
