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November 2023 by Joseph Marshello
Best dealership experience I have ever had.Walking into a car dealership near a major military installation I expected prices to be hiked, and to be treated like nothing more than a commission for a salesman. I could not have been more wrong. Donald, Marty and Alicia all go above and beyond to ensure you are taken care of. They stood by my side, and went back and fourth with my old bank after noticing they had attached an almost 3k fee to my 10 day payoff. Everyone stayed in contact with me and let me know what was going on every step of the way, until they got it fixed. The professionalism, care and integrity shown by Donald, Marty and Alicia is nothing short of above and beyond. I have had my new car a week, and have already recommended Marine Chevy to several others, and would recommend it to you as well.
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November 2023 by kayla hamblin
Todays visit to Chevy Marine was fantastic!My husband and I went in looking in for a truck we had reviewed online and wanted to inquire on it to trade in our car.As soon as we arrived, the team members waiting readily available outside, greeted our arrival & our salesman Branden was super friendly and accommodating.We told him about the Silverado Truck we saw online and he brought it out to us in a timely manner to look into.The process of the trade in was very swift. Branden was super attentive in the things we were looking for in a truck. We got to check out the truck and when we asked for the car facts, Branden had them readily available to review and showed us proof the truck was in very good condition!Come the time for the paperwork to be submitted, we enjoyed how Branden was very personable & we’re delighted with his funny sense of humor!All in all, with the help of the management team to speedily things along Burke the store manager took over to finish off our process, & what do you know, we got approved for the vehicle & took the the truck within 48 hours!Although, we were not able to drive off the lot with our truck, Branden was competent enough to keep us very well informed on what the truck was in need of services for.It needed to have a detailed clean & tire fixed and that was serviced prior to the keys being handed to us.My husband & I were very content with Brandens amiable and mindful customer service!We want to give praise & thank you for your assistance in fulfilling our needs and making sure they were met!You can rest assure, that this dealership in general, does their due diligence in ensuring that every car they sell is reliable!Thank you Branden! ?✨
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November 2023 by Destiny Clary
Considering our new 2500HD ZR2 is the fourth vehicle my husband and I have gotten over the years, (all others being from a different dealership and not made by Chevrolet), this is by far the best experience we've had! The first time I came to Marine Chevrolet, Stephen Smith greeted me before entering the building. He walked around the lot in 95 degree weather and answered all questions I had, even showed me all the vehicles I asked about and made recommendations based on our price range and preferences in a truck. We ended up putting a depost on the ZR2 a week later. Stephen updated me every time the vehicle status was updated and kept me informed. I even received photos of our truck the day it came in! To go a step further, on Saturday night, after everyone had left, we had just finished signing the paperwork, and he took the time to personally go over the features, tell us what each button did, and answer last questions we had before leaving. Stephen's professionalism, personality, adaptability, honesty, and helpfulness has made us want to choose Chevrolet for our future vehicle needs and wants. And not just any chevy dealership, Marine Chevrolet. Although I asked so many questions and my presence tested how well the technology worked everytime (inside joke), Stephen was patient, very informative, and very helpful on our purchase since the day I walked in. I will 100% recommend family and friends come see him! (Stephen stands and takes bow)
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November 2023 by sara bailey
Jim did an amazing job! I did mostly everything over the phone before I came in and Jim had everything ready to go. Hugo had us in and out in 15 minutes. Best dealership hands down! I’ll be back to buy another car soon!
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November 2023 by Darren Armentrout
Scheduling service was easy, the website worked great. There was an alert for the recall that was already planned to be worked within the website. I elected that and needed an oil change also. I stopped by the dealership several hours later, just to check on the status, and was notified it was wrapping up. Not until I was paying out was there a mention that the parts were not there to perform the recall. I was notified a few weeks prior by mail and phone, that all the necessary equipment and parts were on hand to perform the recall. JR did a great job of researching and explaining the error, however that still took time out of my day, just to be informed it will take more time out of my day later.
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November 2023 by Gabi P.
Take your time and money elsewhere!! Highly highly disappointed with everything about this dealership. My husband and I purchased a vehicle after trading in my lease and needless to say a year later and we're over $8,000 in negative equity... I'm now 6 months pregnant and need to upsize in a vehicle for our growing family but can't because we're stuck with this vehicle for the next 6 years until we get out of the negative equity and break even for what this car is worth... Mitch was our salesman and I should've walked away the second I had my first interaction with him. Talk about a money hungry, arrogant individual that will screw you over for any penny he can. There are TONS of other great dealerships in the area, stay clear of this one while you can. Disappointed and frustrated is an understatement.
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November 2023 by Tina Yarbrough
The visit was not very long at all. I was there for the replacement of my grill emblem merely for the appearance of the vehicle. Service was done quickly although professionally. I was very pleased. As with my recent visits, Casey, was my Service Advisor, and has been consistently attentive to my questions and concerns even after I left the Service Department. She has shown herself to be a model asset to Marine Chevrolet.
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November 2023 by Candice Roberts
Allison went above and beyond to help me in a difficult situation. I was visiting family and my check engine light came on. She worked with me to get my warranty coverage verified and drove me herself to get a rental car when learning my car needed to be kept overnight so that I didn’t miss an appointment waiting for the shuttle. This truly has been the best dealership service experience I’ve ever had and her service should be commended.
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October 2023 by CaseyA.F.
Daniel Chang was incredible. Super easy to work with, kept me up to date with their incoming order, and was all around great. For not stepping foot into the store it couldn’t have been easier. Just wish I could shake your hand for helping out. Completely blew me away when he told me he was new to the car business. Send your friends and family to Daniel and he will treat them just like you would. I wish you luck and happy selling in your future. ABC
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September 2023 by Morgan English
Best dealership experience ever! From the moment I pulled into the parking lot to the moment I walked out of the dealership with keys in my hand, I felt so welcomed. Branden Havens, the wonderful sales agent who helped us find our best option for a family SUV, greeted me outside. As we walked to his desk, Branden introduced me to his manager, John Yun, who was seated in the main sales lobby. I feel like most managers hide in their offices so I really liked that I was able to put a face with a name. Branden was very knowledgeable about the technology and features of the car. He even helped me install my car seats in the car we were interested in to make sure they fit properly! I never felt pressured or taken advantage of through the entire car buying process. I cannot say enough nice things about Marine Chevrolet, Branden Havens, and John Yun. Thank y'all so much!
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September 2023 by Krys w
The most pleasant dealership visit I have had. Andrea was very professional and helpful! There was also a man that created a video overview of the car, I didn’t catch his name. I appreciated that video and the detail of the vehicle. I had to leave the state and it was very helpful to me. I also appreciate the payment plan offered. Thank you for making this visit stress free!
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September 2023 by Ed R
Had a wonderful experience with purchasing my new vehicle. Stephen Smith and Hugo Gonzalez and staffWent above and beyond help me with my new vehicle a Chevy trailblazer. Stephen is a great salesman friendly helpful and professional. As well as Hugo the financial advisor. They make you feel like family. I highly recommend buyinga vehicle from them. Thank youSincerely Ed and Jo Ann Rago
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September 2023 by Heather Decker
This was the easiest transaction buying a new vehicle. Stephen Smith was the absolute best and we will recommend him and Marine Chevrolet to anyone looking to purchase a vehicle. We never felt pressured and he and his manager were very accommodating to our needs which made me feel confident in purchasing our new traverse from this dealership. It really does mean a lot when you are treated like you actually matter and not just a number to make a sale. Thank you!
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September 2023 by Lexie
I really had the smoothest experience today. We pulled in just looking and didn’t have much hope we would leave with a new vehicle… We happened to come across Dustin who suggested we give it a shot. We sat down and talked while he pulled up some options. I didn’t feel pressured, he was patient, informative, and man am glad I gave it a shot. Thanks Dustin for all you did today!!
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August 2023 by Mishell Moody
I have been on the fence for quite a while on buying a truck, I stopped in today to just take a look and see different price points and options on the Silverado's. I met Sales professional Dustin Lannoo who took me out to the lot to show me some used and some new options. As we walked around I saw a few things that interested me. We took a couple test rides and Dustin went over all the features, key points about the vehicle. Answered every question I had. Not only did Dustin sell me on the truck, (that I had zero intention of buying a new vehicle that day) he also sold me on why Marine Chevy deserved my business. A few hours later I was out the door with my truck. Every encounter with every employee there was professional and attentive, but Dustin Lannoo is the young man to see for your new or used vehicle needs. I sat on that fence for over a year, and today he help me off that fence. Thank you Marine Chevy and Thank you Dustin !