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April 2024 by Eric Henley
Be very careful renting from this franchise! They will find any excuse to try to make you pay for frivolous repairs. Rented me a dirty vehicle and then found damage under the dirt. Claimed there were no other vehicles and no carwash. Do not accept any vehicle with dirt and take pictures of everything. Literally everything! Carpet, outside, inside, underneath.
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March 2024 by Greg Miller
This was by far the best car rental experience I've ever had! I went there because Enterprise wouldn't rent me a car because they couldn't verify me. I recently moved here from VA so I didn't have the documents needed. When I walked in I told them what I was there for and why. They went out of their way to make sure I was in a car that day. I highly recommend Hertz on Western Blvd! Thank you so much for the great experience!Greg Miller
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February 2024 by Roslyn Blanc
Great Service ??
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December 2023 by Mike Tinsley
Friendly and helpful people who directed me to S&N Automotive which was at the side of the same building.
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October 2023 by RJ
Enterprise was great for my need for rental car, I would recommend them if you need a rental.
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October 2023 by Nikki Myers
This was the easiest process ever! They called the day before to let me know my car was ready, and when I got there I was in & out in 10 min! Everyone was super friendly and helpful! Thanks Hunter!
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August 2023 by Coleen Philipson
Hertz Car Rental is awesome. They were able to help me when I needed to extend the rental time. The staff is friendly and kind. Kashif Matthews was the gentleman that helped me throughout my rental time and he was really knowledgeable , answering all my questions and putting my mind at ease. Thanks, Kashif!
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August 2023 by Brian K. Hamilton
Awesome service. Mr Matthews was very courteous, vey professional and very efficient. Took less then 5 minutes to make complicated reservation. Will definitely do business with them again!
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July 2023 by Sandy Bruce
Never had an issue with this location. Will continue to use this Hertz. Can not say the same for the one in Greensboro.
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June 2023 by Brenda Knott
Loved the price... loved the vehicle.. service was professional and courteous.
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June 2023 by Tonjua Christmas
I would not recommend this place for rental, because they don’t accept paypal or cash app or chime and they are not nice people, also it’s stuffy in the building with no AC
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February 2023 by Steven Brown
I have rented from Hertz (OAJ Airport) on many occasions. I have never received anything but professional service until my last rental. Hertz has a machine that scans your driver's license before you rent vehicles. Why did my license not scan correctly is a mystery. I was handed back my license and told, "you can't rent a vehicle." I asked, "what's the problem?" she said, "she didn't know but I was not allowed to rent a vehicle because she got a brown smiley face instead of a green smiley face on the scanner." Standing there now with no rental car, I asked for a manager. She made a call to the Eastern Carolina, Director of Operations, Kathy (wouldn't give last name). She stated, "I can't give you an explanation because I'm not there and it could just be a computer glitch, however, I can't help you." I have never been turned down for business like that and made to feel it was my fault. I hope this reaches another military veteran who is hoping to get home that night to not rent from Hertz, Dollar or Thrifty. i called the NC Driver License Agency and my license was active with no points or issues on my record. They didn't know why Hertz would have turned down my rental.Semper Fi,Gunny (retired)
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December 2022 by R Mac
Yeah that Nissan Rogue is nothing but a 4 cylinder rattle machine. That's all they had since they didn't have any premium SUV's available
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December 2022 by David Martinez Rocha
I rented a truck from the Western Blvd location Monday Dec 5th. The process with Courtney Farish was quick, easy, and professional-in and out in about 15 minutes. Very reasonable price and truck had a full tank of gas. Returned on Dec 7th with full tank of gas and truck had been cleaned. Customer service with the return was with Kashif Mathews and was quick,easy, and professional-in and out in 5 minutes. Both employees were very nice. I had previously went to Enterprise on Marine, the employee gave me a price over the phone and when I got there the price was more. The vehicle I had reserved was not available. The employee was unprofessional and acted like they didn’t want my business. I definitely recommend don’t waste your time by going to Enterprise go to HERTZ on Western Blvd. So quick and easy process and the employees are very nice and they have a variety of vehicles that are new and well taken care of.
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April 2022 by Marion warren
The Manger was awesome she helped me so much and was caring about my situation got there and was in and out
