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June 2023 by Linn Siles
I was asked to conduct my own fraud investigation...but if I didn't know it needed to be decided within 60 days or I could not be reimbursed
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November 2021 by Ian Frederick
Told that I couldn’t open an account with a temporary ID. Meanwhile, I was able to take my business elsewhere and have been happy with an online banking service
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June 2021 by Nick Pentanelli
Horrible
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May 2020 by Danny Negron
Was told MY money was being put on a 7 day hold because I’m from out of state. Meanwhile I have bills to pay and children to feed. BEYOND unacceptable. Extremely rude staff. I brought an actual check from my old bank and they still would not give me access to my money. If I could rate it zero stars I would.
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August 2019 by T Brown
ATM malfunctions while making a deposit. The next morning I'm rudely told the bank does not service or balance their ATMs and I need to call the fraud department. After multiple calls I'm told they see where the machine registered a malfunction and it could take up to 10 business days for the machine to be balanced and my account credited. So note if you have ATM issue they don't really care. I've been a loyal customer for years along with my business' and as soon as they get around to crediting me my $ I'm going to close all business and Trust accounts and never look back at this bank. I suggest you deal with a more personable local bank as the protections from FDIC are the exact same. They just might appreciate your business. And the person responsible for not giving a temp credit is named Jan. The managers out for the next couple days and she didn't care to provide authorization for a temp credit while bank gets ATM serviced and balanced. Ashamed cause they say they can see the transaction.
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April 2019 by Tearra Sexton
Great customer service! We usually use the drive thru, always receive friendly attitudes and they even give treats for my kids and my dogs! It really makes the trip there a pleasant experience for everyone. Much better than the other location on Western Blvd!
