-
December 2023 by Barbara Henderson
Had an appointment at 12:30. Was told I had to leave my car overnight that it may be finished sometime Thursday. Was going out with my daughter I got a call that my van was ready and I could pick it up. My daughter drove me over to get it. Happy they fix what was wrong and didn't have to wait till Thursday. They are very professional and does a great job on whatever they do and very friendly and explain everything to you.
-
November 2023 by Tara Pepe
These guys are amazing. My seat was broken and I threw out my back because of driving in terrible posture. They fixed the problem for me. They were so kind- truly above and beyond. We always bring our cars here.You may rely on their hard work, honesty, and integrity absolutely. Best place in Jacksonville if you have base access!
-
August 2023 by Clyde Jackson II
I purchased 2 tires from Firestone. The Sales Associate was very professional and helped me load my tires in my vehicle.
-
June 2023 by Allyson Coulter
Great service from Zach! Walked in, and was taken care of within 30 min!
-
June 2023 by Telayna Haines
me and my husband love Paul and Zach! after so many trips to firestone for our vehicles those two always get us in as soon as they can and most of the time it’s the same day if not the next. they are so kind and helpful and will answer any questions you have. i will always come to firestone on New River first for my vehicle needs before anywhere else. they recognize me and my husband each time we come in and they always ask how we’ve been and what we’ve been up to, it’s not only about the vehicles. if you’re looking for great customer service definitely ask for one of these two! keep up the great work Paul and Zach!
-
May 2023 by Deny Crawford
Got tires from them and paid in advance to have them mounted. Ended up having to take them somewhere else to get mounted and waited 2 weeks to get my mounting fee back.
-
May 2023 by Victoria Doney
Was able to get me in faster than anywhere else. Also very friendly! Will definitely go back again.
-
April 2023 by Jack Neson
Very helpful guys, was able to find the parts I needed
-
April 2023 by Jeremiah Steele
One of the best car service centers around. They work fast with quality results, and are more cost effective than any shops around. One of the best deals is a lifetime tire alignment that comes in more handy than most drivers, myself included, think it would. Thanks to the worthless junk roads around this ghetto dump area alignments get messed up quick, which may be why there are so many tire shops around the area. Highly recommend giving them a shot, and comparing prices if you find a better deal they may offer a competitive rate.
-
April 2023 by ALisha Matthias
Late getting around to this review. In June 2021, I took my car there after noticing the brake pedal lose pressure when coming to work on base that morning. They diagnosed it as a broken hose and caliper. A few hundred dollars and a day later I pick my car up. Same issue with pedal. Bring back, they bleed the lines and issue still there. They then diagnosed that my ABS system needed replacement with a 1,000.00 plus price estimate. Obviously I leave and take my car elsewhere and get my master cylinder replaced which was the issue from the start. Be careful bringing your vehicle here.Service: Brakes
-
April 2023 by Sierra Ferrucci
Good customer service & quick. But when I got new tires and an alignment my car was still shaking after. A week later I heard a clunking, they told me I had a bad stabilizer link and tie rod. There’s no reason this shouldn’t have been caught a when they looked at my car a week before.
-
November 2022 by Richard Hockley
Friendly service and always willing to work with you if your in a rush!
-
October 2022 by Kev
I paid $ 117 for only a synthetic oil change. Asked why did it get so expensive they said “inflation” and gas prices. It has bothered me for months and called around other places of median $65. Than took it to a Chevy dealership and got a full synthetic of 6qts includes multipoint inspection and basic maintenance. I literally felt ripped off and disappointed from Firestone considering it is on a military base. They are hustling active duty members or family members and it is sickening. I even have the receipt for memory to always ask how much and never expect the unexpected.
-
August 2022 by ramiro murillo
Great and quick service and very knowledgeable mechs
-
July 2022 by Robert Lemke
Paul the sales manager was very helpful and got me in at my appt time and completed the work in a very timely manner
