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June 2024 by Shanon grace
The pharmacist are the worse extremely rude every time I half to pick up my refills.. I feel like I’m being judged every time iv been looked up and down a few times. I won’t be profiled like this anymore I’ll be switching to Publix pharmacy asap take care cvs hopefully you get your employees right!!!
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February 2024 by Natalia Martinez
This pharmacy is very unprofessional and would not recommend to anyone. After my experience today I’m changing to a different pharmacy. Almost a week has gone when they kept telling me my meds needed pre approved I contacted my doctor when they first told me and they sent it over then I get a call FROM CVS stating it was ready for pickup I go the next day and closed due to not enough staff. I go today and the lady at the drive thru was very rude and unprofessional said “well idk why you got a call you need a pre authorization and I explained it and then she went and PRESSED A BUTTON and then said it’ll be ready in 20 mins. Like what???? This whole time they just needed to press a button. Then I come back and the window is open they are all standing around talking and then the girl who helped me before kept making eye contact with me and had someone else help me. Then that lady made a remark about my dosage being moved up. Like I said very unprofessional and they need to work on their customer service it’s absolutely ridiculous.
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January 2024 by Steve McIntosh
My experience was with the pharmacy. I showed up at 1 pm and was told to wait 20 minutes for my script. I waited the time went to the counter where the ladies in the pharmacy proceeded to lower the gate and explained to me it was their lunch time. I explained i was told to come to the counter at that time (mind you I was in front of the counter the whole time with my 8 yr old daughter.) The girls in the pharmacy just said they were at lunch and basically dismissed me. They were unprofessional, lack common decency, process poor customer service and above all else are rude bitxhes plain and simple. After their lunch break it took less than a minute ( I actually timed it) to complete my transaction and I showed the young immature girl that. Never going to this store again for anything.
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December 2023 by Matthew Kiefer
Pharmacy is poorly run, not up to CVS standards. Digital communication/filling of prescriptions is slow/not consistently done and text messaging when prescription is ready is not executed at this location. Drive through is regularly closed (not family friendly). Pharmacy employees do not appear to be properly trained/up to standard. Manager/Owner should audit/review staff performances SOP as my family won’t use this location again. And according to other reviews, neither will an increasing amount of the public. Not mad, just will take my business elsewhere.
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December 2023 by Andrew Walling
Just waited 30 minutes at the drive thru window. Nbd, it happens sometimes, but it was because the pharmacy felt the need to close their window without posting any signs saying so. 3 cars in front of me waited for a long time because they thought the pharmacist was just busy but on their way. 30 minutes of this pass before I finally get to the window and see that there’s nobody there. I could see a blonde pharmacist inside but I guess she just decided she wasn’t doing drive thru tonight. I didn’t want this to happen to everyone else behind me as well so I had to get out of my car to notify two other cars of what was happening.I contacted customer support who after 3 attempts finally got through to THEIR OWN PHARMACY. They claimed there was a sign on the window. I don’t see how that’s possible because three cars sat there for quite a while before giving up. Also, believe it or not I know how to use my eyeballs and look for a sign on AND around the window before I lodge a complaint about it.tl;dr - dont use CVS. They’re understaffed because they cut employees and don’t pay enough.
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November 2023 by Michael Oliver
Don’t be in a hurry in the drive thru…
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November 2023 by William Fleming
This store has very poor customer service. I will never shop here or at any other CVS based on my experience with their pharmacy staff. Their lack of care is no way to treat a paying customer.
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November 2023 by Lou Alers
Went in to pick up prescription up. Went to one window. The young lady with an accent barely discernible. Advise me to go to the pick up window. Then I had a heavyweight lady who was unhelpful and belligerent. Long story short wound contacting the medical department. And had them resend the medication. In which they stated they had had it all along. I guess I needed to say the magic word?
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November 2023 by Emily Embers
Unprofessional staff that don’t seem like they’ve been trained properly , let alone hold a degree in medicine. They seemed to think it was funny my insurance only gave a few dollars off & they spoke extremely casually & non professionally. Didn’t explain the medications & seemed to be having a laughing party inside. Unhelpful and I’ll easily go elsewhere instead.
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November 2023 by J J
A few of us waited over 35 minutes for our prescriptions. The woman didn’t call anyones name out we all just waited until we got fed up and asked if our prescriptions were ready. She looked our names up and everyone’s prescriptions were just sitting in a basket the entire time.
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November 2023 by Aubrey C.
Worst pharmacy in the city. Workers are so unprofessional and rude. They never answer the phone and I always have problems getting refills
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October 2023 by Rachel Hobbins
CVS. Western Blvd Jacksonville NC very good customer service .
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October 2023 by Erik Welch
Horrible service, if calling to speak with the pharmacy prepare to be on hold for a minimum of 30 minutes. Will never do business with this location again
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September 2023 by Jorge Luis
No one at the counter and when you ask for help they give you a nasty attitude.
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September 2023 by Brittany Neal
I Waited over 2 hours because they were busy, which I understood, what aggravates me is they waited until I was paying for some of my medication to inform me that one of them required a prior authorization. Why they couldn’t let me know when they found out instead of waiting is beyond me. I could have tried to figure something out, but nope had to wait and leave without some of my medication because of their lack of communication.
