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February 2024 by Alyssa Chavez
Wonderful staff, Wonderful doctors, Wonderful care!!
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January 2024 by Matthew Drake
My one year old dog has “Happy Tail Syndrome”. Essentially he wags his tail so hard it bangs in to things until he bleeds.And by bleeds, I mean slippers the walls, doors, floor - everything.I called for an appointment - explained that my breeder and trainer both felt the only solution may be a procedure to amputate it - so I asked if they did these procedures.They said yes, but they’d have to see him first.After a couple hours at their facility, I was charged $234 for:A consult, Rabies shot, fecalyzer, three meds and some shampoo.And was told no on the procedure because his issue was a skin irritation.I explained that he has banged his tail 5-6 times over the past few months (the 6th or 7th time happened in the office - he splattered blood on the walls where he met the Vet as well as in the waiting room.)So I paid and left. I immediately went to another Vet in town that had walk ins and as soon as I walked in they knew he had “Happy Tail Syndrome”.End result - he has an appointment for the procedure in a week and a half - (they offered to do it tomorrow!!)I went back to College View to ask for a refund for the things we were going to be needing and I was told they didn’t offer refunds.And the statement was made that they didn’t remove body parts from pets unnecessarily.Understood.But you certainly charge a lot of money for unnecessarily things!
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July 2023 by Rob Collins
Even if you have an appointment be prepared to wait. On average, I wait around 45 minutes to an hour after my scheduled appointment time to be seen. They could at least let people know that it’s taking longer and why, instead of leaving them in waiting rooms well past their appointment time. I’ve experienced better waits at people doctors.In addition to long waits without apology, be prepared to pay $45 every time the vet looks at your dog for 20 seconds. Even for routine shots, there’s a $45 charge.Today was the last straw, I've since moved on from this overpriced vet. There are far cheaper solutions in the surrounding area.
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May 2023 by Gregg Colman
They were very good to my dog and made sure he was taken care of. The vet tech was great and went over all the different options for care. The vet though was kind of rude, when I would ask a question she would interrupt me to answer the question but she would answer a question I didn't ask I just stopped asking her questions and waited for the vet tech to come back.
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May 2023 by lakebottom kennels
I will NEVER understand why the receptionist insist that my grand pup needed a heartworm test when the dog was 3 days past due for his simparica Trio . First off it takes six months after a dog is bit by an infected mosquito for microfilaria to develop into heartworms there is no reason to want a heartworm test a dog that's 3 days late other than trying to rip somebody off and make more money. Then call my daughters dog bad because he didn't want his nails trimmed. I definitely wouldn't recommend this money-hungry vet it seems they care more about money than they do your pets
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April 2023 by Philip Grier
They were incredibly helpful and informative! Data started eating right away. Thank you all so much!
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November 2022 by Hannah Dellinger
Lovely people and very helpful. The prices are very good. They were very patient with helping me as well. I appreciate the help they did for my kitty.
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September 2022 by Andrew Walling
I highly recommend this practice. I normally take my pets to Jacksonville Vet Hospital which is their sister facility. They weren’t able to get my sick dog in for a same day appt but managed to get me scheduled here instead. They warned me that a work in appt might take extra time but I was in and out relatively quickly. All the staff I’ve worked with are super friendly and seem to genuinely like working here. Dr. Thomas is also very knowledgeable and easy to talk to and will make sure you leave with the best care and information possible. I’ve already had some bad vet experiences in the area so I cannot stress enough that this is the place to take your pets. Thank you Dr. Thomas and the rest of the team!
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July 2022 by Ally G
I had a lovely experience here. I was able to get an appointment for the day after I called as a new client. All of the staff were very friendly and professional, and did their best at comforting my dog and answering any questions I had.
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July 2022 by Brianna Vollemans
Very thankful for this place as the receptionist responded quickly and doctor came out quickly to check on a cat I found twitching in the middle of the road. I tried to go to Academy but I was placed on hold and then when I got there I was ignored. Unfortunately the cat had passed but the doctor was very empathetic and sweet. I didn’t catch her name because I was crying but definitely going to start taking my 4 animals here or at the Jacksonville office. They made a great first impression as my friend Heather told me to go here after Academy disappointed.
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July 2022 by Heidi hobbs
Went here years ago, and loved it. Brought my new puppies in last month and still love it. I called yesterday, I was worried and upset about one of the puppies. The girl on the phone asked me questions and gave me good info. ? Will be seeing them again for check ups.
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June 2022 by Allasandra Robb
The absolute BEST veterinarian clinic in Jacksonville. I bring all my pets here. The staff is top notch. They make you really feel like your pet is part of their family.
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May 2022 by alexander delapaz
I had a great experience here. My dog was way late on his shots, they were very open with me, they discuss cost, and might I say I found it very reasonable. In fact if you just get the basics it’s extremely reasonable given that a very experienced vet gets a good look. They offer all the bells and whistles but of course they’re your options. It’s great to have options. I was in and out, super nice to me and my dog. I’m glad I found them. Very pleased. As a long time dog person… I approve.
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May 2022 by Alex D.
Excellent. Very knowledgeable , extremely reasonable. Don't put off going to the vet. Highly recommend.
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April 2022 by Amber W
We had a lot of miscommunication with this vet, relied on the office managers advice of our dog being okay for one more week without his medication, which ended in near-death and a $700+ vet bill that they would not take any responsibility for.AS A FOLLOW UP:I will rephrase $536.32 on 1.27.22 and $199.13 on 1.28.22 are in excess of $700Again, my comment was about your office manager saying my pet would be fine for another week and your company not taking responsibility for her comments/actions. He was not anywhere near death on that Monday when I called and spoke with Tammy. I gave your company ample time to rectify the situation and take some sort of responsibility and you have failed to do so. I do acknowledge and have not denied that our pet was late for the medication - again please re-read the review and emails if needed. My complaint is on your manager, again I haven't ever heard back about any formal training she has to make the calls, saying that my pet was fine for another week "Honestly, if he's gone this long he will be fine another week." Making it seem the late administration of his medication was not a big deal. Clearly, that was not accurate. This has been and will always be my complaint. Nothing has changed.
