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December 2023 by Shaun Mc Nerney
My wife and I did (4) test drives over two days. We dealt with Ernie, Trina (sp?) and Andrew. They were all phenomenal. CarMax is good a place to start but the staff really brought it home for us.
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December 2023 by brett piner
Haggle free with the issue of not being offered what I was quoted for my trade in, not a big deal but then the vehicle 8 had reserved was sold. They made it right but the entire process was prolonged, however the real issue is with CarMax care warranty service. Save your money. The repair service for my engine replacement still cost me.over 500 dollars and the warranty company will not reimburse me for my rental because they claim the final invoice from Hertz is not a final invoice and they have decided to ignore me as a customer repeating their same email like a robot. Overall, I didn't really save any money and lost almost 2 months of my time dealing with this.
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November 2023 by Phe Carattini
I’ve had my vehicle for over a year and it runs fine. But I have to warn you; when I got the vehicle there was no maintenance done on the car. I had to replace brakes, windshield wipers, AC filter, tires ETC.A week after getting the car I needed an oil change. The AC filter was completely filthy. Tires were giving out. Wish I payed attention. Today I finally changed the battery for the first time since getting the vehicle. The vehicle had a junk yard battery inside. Before you buy make sure everything is good to go.
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November 2023 by Sierrah Rodriguez
I want to shout out James Carr. I went in to sell my car. Easy and smooth process. James was very knowledgable, personable, kind, and is also very real and honest. I’m glad to have chose this place to sell my car!
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October 2023 by Stanley Mattos
This was my first time at a Car Max store. The shopping experience was OUTSTANDING! I have purchased more than two dozen cars over the years, but I've never had such a pleasant and low-stress time looking for a new vehicle. The staff are knowledgable, friendly, and extremely helpful. I highly recommend this Car Max location.
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September 2023 by Jacob Rodriguez
The store manager Acey was relentless in his determination to ensure I was being helped. Even though they were behind schedule he (the branch manager) completed my entire appointment himself. He was extremely helpful and ensured that I left with no questions.
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September 2023 by Christine Shaughnessy
Trina was VERY helpful and was able to get things taken care of quickly and fairly. She has a way with people during stressful times. She made sure I was comfortable with the process-which is something rarely found, and I value and appreciate! I left feeling like I could recommend Jacksonville NC Carmax and their responsive employees.
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August 2023 by Johan Hernandez
Amazing customer Service and management, I feel bad walking in and look at their cars all the time and then walking out mostly because what’s there isn’t what I’m looking for but I still appreciate them putting up with me. They also helped me out and when I needed to sell my car. Amazing people there as well had me laughing nearly on the floor one day. I’ve had no negative experience and hopefully it stays like that. My only slight complaint and a little of sadness as well is the cars that come through, even on the website. They aren’t reallt what I’m looking for and it’s sad because I hate having to turn to Carvana for a car only because it’s better looking and have better feats and have more car options . Carvana support is trash and their attitude is trash. Carmax please please and please try to get a little bit of a bigger inventory you guys are amazing now you just need more cars to select from. Put Carvana in the dirt please.
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August 2023 by Ashley Holbrook
10/10 great experience! Martina was super awesome and helpful. There was no pressure and it was really relaxed and comfortable. And they have a lot of great affordable vehicles.
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July 2023 by Jimmy S.
My experience today at Car Max was with Kay. She made a usually painful experience for me much better than normal. No pressure and she went out of her way to ensure I knew everything I needed and that I was happy. She didn't hide anything from me and was straight and upfront with me the whole time. I highly recommend this dealership.
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July 2023 by Benjamin Salomonsen
Setting everything up was easy.Starting it online and setting an appointment for the same day. The team was super helpful even after I showed up late due to forgetting paperwork I needed. They got my car in right away to be reviewed, after a short time it was time to sign paperwork. I really appreciate the staff and the team that helped facilitate this process for me!
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July 2023 by Sharon Leslie
Everyone was nice and professional. It was difficult for me to sell this car for sentimental reasons and they helped me. And they were very helpful. Thank you all for an excellent staff
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June 2023 by R LAJ
I was very pleased with my visit to Carmax. The process for getting a quote online for the truck we wanted to sell was super easy. We got a quote, we took it to Carmax, and they offered exactly what the original quote came out of without any changes. Also, the process for selling the car transferring the title and getting the check was very fast. We are going to use Carmax again to sell another vehicle, because Carmax offered a fair price for the first vehicle that we were going to sell. The associate that handled us was very polite and professional.
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June 2023 by KR
From start to finish this was a breeze! The team that helped us were profession, personable and just wonderful. Thank you Justin and Youlis you guys were a dream and I LOVE my car soooooo much! I will send everyone I can to you!
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June 2023 by C E
Sold my car to CarMax and Martina was the absolute best!! I was so nervous about what the process would be like, or if they’d be pushy. She was so friendly and made the experience so easy. I would recommend her to anyone and will absolutely be back to Carmax next time we’re in the market! Thank you!!
