-
March 2024 by katie steffne
My vehicle was taken to Caliber for repair to the drivers side. After receiving the first call that my car was completed and ready for pick up, I found the black interior of my car covered in dust, some oil based product spilled on the carpet and floor mat and white paint on my seats, steering wheel, carpet, headliner and door paneling. I was told they would call a second time when it was properly cleaned up. I was contacted again stating my vehicle was ready, which it wasn’t. This time I arrived and found the finish on my seats and plastics was worn off by the products they used in order to try and get the paint off the interior. There was still white paint on the steering wheel and now further damage to the inside of my car along with paint smeared in a poor attempt to clean it. There is also a spray pattern on my passenger seat from the same product that will not come off. The manager on site stated it was normal wear and did not believe the paint was from them. My car remained with them, and I was called a third time stating I could come pick up my car and take it to be fully detailed at another location. The front bumper that was painted has clear visible paint layered from where it was taped and removed and another place on the lift gate that was not repaired which I was told by the employee it was not approved by my insurance company. However, after contacting my insurance company I was told it was never requested to be repaired to begin with.The interior of my vehicle is ruined and Caliber is refusing to acknowledge this happened under their care and is attempting to offer cleaning at an offsite location that I would need to take my car to as an option to fix the issue at hand. However, that is not a solution and will only mask the damage that has been done
-
March 2024 by Amanda Snow
Great customer service. Great workmanship, kept me updated during process.
-
March 2024 by Becca
Danni was an absolute pleasure to work with! She was very professional and kept me updated on the status of the repairs. Danni's attention to detail was above and beyond my expectations. Highly recommend her to receive a customer service award for her efforts. Vehicle looks amazing and repairs were completed ahead of schedule. Couldn't have asked for a better experience! Huge thanks to Danni and all the employees/staff at Caliber!
-
February 2024 by Vanessa Camell
Sadly I can't leave a good review. Had my car entirely too long. Had to keep calling. My service person was never there and all my parts came in damaged but should have been new. Math just ain't mathing. Dana finally got us straight and she was great. When I came to get my car the lousy person that worked on it or the lack their of mostly didn't even come out he told her to come out instead
-
January 2024 by Dave T (PsychoD)
To start, the entire staff that I dealt with from start to finish were very professional and friendly. Mason was the man that took care of me and kept me informed every step of the way. They did a lot of work to the driver side of my car after a deer slammed into it. I got the vehicle back and it looked great. Thanks Caliber for taking care of me.
-
January 2024 by Gordon Wyant Sr.
Staff were very friendly and easy to work with.Repair was done in a timely manner and they did a great job.The one thing that is a bit confusing was the automated text message system made it seem like repairs were going to take longer the expected.
-
January 2024 by Jerald Frase
Great people that kept me informed throughout the entire process of getting parts and reassembling the car even through the holiday season. They do amazing work and really get your vehicle back to you as soon as possible.
-
January 2024 by Ryan Burnside
The whole process was very easy and the repair looked great. They kept me informed through the whole process.
-
December 2023 by Richard Pinner
Danni, my liaison, kept me appraised along the way. Each week I was provided a detailed status of what was on order, what was received and when the vehicle progressed from tear down through assembly and paint. I was always informed. I am supremely satisfied with Caliber Collision and will pass the word to my extended circle.This was my third time leveraging Caliber Collision in Onslow County, North Carolina and my satisfaction has always been retained. Enthusiastically recommend them for your automobile corrective body work and paint needs.
-
December 2023 by andrew lloyd
These guys are great and trust me if Danni happens to be the person in charge of your project you’re in good hands she’s going to make sure that you get your car back sooner than you expected and better condition than you could’ve hoped, for she will make you feel at ease, and do whatever she can to smooth the way to you get your life back in order my Acura TLX is running amazing and looks great because of her and the guys at caliber collision
-
December 2023 by Joel Taylor
Hit a deer not too long ago and had to bring my truck in for repairs. There was a slight delay due to a paint malfunction and there was some hiccups in communication. James the general manager addressed my issues immediately and the team worked tirelessly to get my truck back in my hands the following Monday. James even delivered the vehicle to my house while I was working from home! My vehicle is in stellar condition and the fact that they corrected the communication errors makes me very satisfied. They are a company with honesty, integrity, and accountability and that goes a long way in my book.
-
December 2023 by R
The staff were very polite, professional, and courteous. I would recommend them if you need any type of collision repair work done.
-
September 2023 by Misker Derseh
The front office manager is the bomb, she will take care of you. Thank you Rachel. Also there was a young man that took his time to make sure everything was great and even fixed some for me at the end (sorry I forgot you name brother) but thanks.
-
August 2023 by Marvin Brown
Amber and Ali took amazing care of us. The team did a great job on the repairs. We got our car back 2 days ahead of schedule.Services: Painting
-
August 2023 by A M
Did a great job with our car! Finished the car early and the guy was very respectful (I had to drop my husbands car off & pick up on my own). Car was restored beautifully!