-
June 2023 by Blessings Hopkins
THE ABSOLUTE WORST STORAGE BUSINESS IN THE AREA! NO CUSTOMER SERVICE WHAT SO EVER…. ONLY OFFICE IS REMOTE AND DO NOT KEEP THEOR WORD WHEN THEY TELL YOU SOMETHING!! DEFINITELY TAKE YOUR BUSINESS ELSEWHERE AS I SHALL!!
-
April 2023 by Brandon Arvin
Great customer service and very responsive via phone and email!
-
February 2023 by jeff B
I've been here several years and could not be more pleased!! Best in town! Great value, great service, great location! What more could you ask for!!
-
June 2021 by Alice Waldron
I have been out of the country for 1 1/2 years. New River kept my storage unit clean and climate controlled. The owner even met me over there (40minute drive) to open my unit because I couldn’t find the keys. I am getting my stuff out tomorrow and it is just the way I left it: disorganized but perfect condition. ?
-
December 2020 by Bobby Johns
Clean and Easy. Easy online rental and excellent customer service when I called with questions. Highly recommend.
-
November 2020 by Mark Byrge
Clean property and decent prices. Highly recommend! New owners are really awesome!
-
August 2020 by Mark B.
Easy online access, property looks clean and cared for. Great value compared to others we looked at in the area.
-
June 2020 by Leah S.
I rented a unit here for several months, during the transition from the previous owners. Prior to Mark taking over, the place was decent, but with the changes and improvements Mark has made, this place is great. They have a very user-friendly website to manage your unit and monthly payments. If anything does come up, Mark and his staff respond and resolve things promptly, professionally, and are beyond friendly. Highly reccomended with the new ownership!
-
June 2020 by Tessa Saegaert
Amazing service! I am moving from across the country and it has been quite the ordeal. One of the smoothest interactions I have had during this entire process has been with Mark and his staff. They are friendly, courteous, hardworking, and have gone above and beyond to help me. I would recommend them to anyone that needed a storage solution. Apparently Mark is a newer owner of the place, and I am extremely pleased with the service I have gotten. The unit is clean, easy to access, and conveniently located. A huge thank you to New River Storage!!10/10
-
June 2020 by Dom Pro
Competitive pricing. Clean units/area. New owners. Very friendly and professional to deal with. (Cannot say the same for "AA storage").Nothing but good things to say about this storage facility so far!
-
April 2020 by Jordan Thompson
I rented a unit on the New River Storage website and was able to move in immediately. I didn’t even have to talk to a person! The facility is clean, secure, and is in a great location.
-
February 2020 by Kayla Tate
Would not recommend. I should of read the reviews before calling however I’m in a tight spot and didn’t take the time to do so. I had made reservations for a unit this morning online for a 10x20 for 84$ once I got into contact with them they told me they had no 10x20s only 10x15 for 85$. Why anyone would pay more and lose space even if only a dollar I have no clue. But will be taking my business somewhere else.
-
November 2019 by Carlos Varguez
Staff is rude and terrible customer service and lady at front deck, it’s not my fault you work there so lose the attitude!
-
August 2019 by Tyler P
Couldn't ask more from a company. The owner is the greatest. The place is clean and well lit.
-
August 2019 by Jay Ford
I didn't even get to the office before the issues started. The woman I spoke with had zero information on what units where available, but he prices or anything. She insisted all the paperwork be done via email (as if I have time to wait for emails) and to wrap up my frustrations she waited til the very end to let me know she's NOT even in town and there's no one in the office this weekend. I don't think I want to put any of my stuff in a unit with a company who will email the gate code to anyone who wants it and can do whatever they want once inside..I went with Autrys, super nice and accomidating, AND there's someone in the office m-sat
