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February 2024 by Sanders L
Went in for a new battery and received excellent service from the knowledgeable and friendly staff. These folks know their stuff and are very helpful with identifying problems, making recommendations, and even working under the hood. Was in and out with a new battery installed within 10 mins. Look no further - come here for your auto part needs.
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February 2024 by Karen Corder
Needs for your vehicle are here
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February 2024 by Dakota Gavinski
I knew the name of what I needed, but nothing else(i dont know much about cars). I was totally lost, but the lady who helped me find what I needed no problem and helped me change what needed to be replaced. 10/10 recommended this spot awsome costumer service.
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December 2023 by Prince Z.
When my friend and I went to autozone about parts for her car... the gentleman that was helping us was extremely rude and had a really bad attitude (I don't know his name) but he asked us what car we needed the parts for and we told him a Ford Fusion then he proceeded to ask us "you're looking for parts for a Ford Fusion and not a Ford Focus right?" So again we told him yes... they didn't have the parts so he said that their other store would have them... but he told us all the parts for a Ford focus instead of a Ford Fusion
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November 2023 by Divine Resumes
My low beam headlight quit working on my car and I went to AutoZone to get it replaced an encountered the most friendly customer service/sales rep-- her name is Hope. I told her how I was scared to drive at night for I could barely see and and had planned to go to a mechanic to get it fixed the next day and she immediately said..."I can fix that for you" and she did in less than 10 minutes! Now this I call world class customer service!! Hope is a great asset!
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November 2023 by Michelle Gantt
❤️Ed it! Great customer service!
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October 2023 by Timothy C.
Best AutoZone in Jacksonville, NC. Call the manager is friendly and always helpful!!!
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October 2023 by Kenneth Lester
Hope did an awesome job. She was very patient and very detailed. She definitely cares about customer service. She gets an A+ from me. Thanks Hope.
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June 2023 by malory
Hope goes beyond even if shes doing something shes always down to help someone else. Ask for hope if she ever goes there, she knows what shes doing!!???
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May 2023 by Nathan Hussey
Domnic and Joshua were very helpful and professional employee's that could have not done anything more for me than they already did. Those guys were awesome and deserve a pay raise!!
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May 2023 by sincerely val.
Hope goes beyond even if shes doing something shes always down to help someone else. Ask for hope if she ever goes there, she knows what shes doing!!???
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May 2023 by Brandon R.
Ms. Hope is by far one of the rudest individuals I've ever come across. She has zero patience nor common sense with customers. I made a return on some OEM parts for my rx7 after coming to the conclusion that the wheel hub assembly on the car were not OEM and wouldn't fit OEM parts. I have the assumption that it has a newer model swap on it. During the return I ask for Hope to look between models 86-95 Rx7 rotors and pads to compare sizes, during the entire time she ridiculed me for not knowing the exact sizes as we continued searching for specs of those models. She gave up looking mid way search before we even looked for spec numbers of OEM parts. I went down the isle to look at some of the lug nut sets they have as I'm in need of replacing my current ones before I left the counter in a snooty remark Hope stated " You actually need to know the exact measurements of those." As she rolled her eyes. While I was looking down the isle I over heard Hope complaining to the store manager on how stupid and ridiculous I am for not knowing my specs on a car I purchased that had aftermarket parts and for investigating to identify what I actually need. It continued as I reproached the desk the poor new guy at the counter had to tell them to stop as I was back at the counter. As Managers this should be highly unacceptable, Hope's mentality is immature/childish at best and should not be in charge of employees to breed this kind of behavior. As someone who's well versed in cars and operates multiple businesses people like Hope are a detriment to a buisness and customer's satisfaction. Hope you should be ashamed of yourself and I hope you see this and reflect on how you conduct yourself....
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April 2023 by Michael Manley
Great Customer Service and Auto Parts. Great job selling me the brake pads and the windshield wipers.
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March 2023 by Destiny Edwards
Carol the store manager was very helpful and friendly.
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February 2023 by Brenda Lopez
I’m not one to bash people or leave bad reviews because I believe that you never know what people are going through in their day. However I must share that my visit to this store today was very unpleasant. I called ahead to call and ask and make sure it was okay to change out my battery seeing that my husband has a warranty on it. The person that answered our call was a manager named Hope and while she did come off rude over the phone and made sly remarks we let it slide & just headed over to the store. Upon arrival we were met by Hope once again and she was very condescending and just very unpleasant to us. I am writing this review not to bash you but if you happen to read this to make you aware that you were not nice to us. There wasn’t a single reason for you to be rude and condescending to us so I hope you take this and try to do better Hope.