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November 2023 by Stephanie Roundtree
The worse detailer every, I paid for the works and got a mess my car had grass after being vac , bird poo , streaks on windows, just awful and the manager had the never to offer me a free car wash how about i get what i paid for i will never never come here again how are they still in business, after so many years and please don't pay in advance, because then your stuck tring to get them to fix it , and they better not be looking for tip.
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November 2023 by Kriss Gross
Did a good job overall, but could have done a better job on interior windshield. Towel marks were readily visible.
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November 2023 by Tay Rett Hood
UPDATE....Mgr has agreed to look at my vehicle in the morning and is having someone review the recordings. I will amend my review if this is worked out peacefully and to my satisfaction. DO NOT RECOMMEND. I was at this location today (11/3/23) around 12:30 for a carwash. I got home to find numerous scratches along the passenger side And drivers side of my BLACK truck. Fairly significant paint damage. When I called them the manager on duty was very short with me and became defensive saying there is nothing in the wash that would have cause it. She further advised IF she had time she would look at the cameras later today. NEVER EVER USE THIS LOCATION!! You guys will be hearing from my attorney!Services: Full body wash
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November 2023 by Tqy H.
I DO NOT RECOMMEND. I was at this location today (11/3/23) around 12:30 for a carwash. I got home to find numerous scratches along the passenger side And drivers side of my BLACK truck. Fairly significant paint damage. When I called them the manager on duty was very short with me and became defensive saying there is nothing in the wash that would have cause it. She further advised IF she had time she would look at the cameras later today. NEVER EVER USE THIS LOCATION!! You guys will be hearing from my attorney!
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October 2023 by Judith Robinson
I just had to give my review of the Auto Brite on Country Club Road in Jacksonville. I hadn't been there for awhile and my car was a mess. Seriously!Anthony was the attendant that finished cleaning my car after it was washed. He really took his time to insure the job was done to perfection. And it WAS perfect! He even had a towel waiting for me so I could wipe my feet prior to getting into the driver's side. I was extremely impressed with Anthony.
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August 2023 by F Allen
I maintain my car really well and usually do what I went here to have done myself at a more superior car wash down the street to avoid businesses such as this one cutting corners and charging a lot of money for cheap low class service. Due to personal reasons I wasn’t able to do it myself this time so I decided to go here. THE WORST MISTAKE I COULD’VE MADE!!! After being told my car was finished it was parked right to the door. Upon exiting the business it didn’t take me a hot second to see the corner cutting. My windshield window was screaming smeared up and totally untouched. I immediately went and found the lady I seen detailing my car and asked why wasn’t my windshield window cleaned? First she said it was I said no mam it was not anytime I could see it from standing in front of it it definitely wasn’t cleaned. She then said she made a mistake and cleaned it with windshield washer fluid but forgot to do something! She did apologize but to me it was neither here nor there as I then checked the rest of what should’ve gotten done and seen there was several other things missed. I still had bug residue on my front bumper my floor mats wasn’t hooked to stay in place I still had dirt under and around my gas pedal and between crevices my door jams wasn’t wiped down I still had dirt on bottom of interior doors which wasn’t wiped down either to add insult to injury I paid an extra $5 for armor oil on my tires but my rims was still dirty and wet. I then asked why wasn’t my rims dryed and cleaned also? She said they don’t clean rims even though I was never told that before they touched my car and certainly wouldn’t have gave them another $5. What car wash don’t clean rims but slap armor oil on your tires as if your wheels isn’t part of exterior cleaning??!! My tires was still dripping wet with armor oil that was so over sprayed I ended up having to wipe my car down again when I got home as it got all over my windows and car. While pointing all these things out to her the manager/owner whomever that clown was had the nerve to butt in and had the nerve to have a problem with me addressing her with the poor service and pretended like he was going to fix what wasn’t right but the next thing I knew he told me to leave and get off his property!!!! I then told him he was even worst than the poor low class service she gave me and I had no problem leaving but refund either all or half of my money back then! He then said no and he was calling the police. I said fine call them I’ll stay until they get here as I don’t know when it became a crime to pay for a service they botched up and could clearly see then refuse to fix it or give me all or some of my money back as I requested. He said that wasn’t the first time he’s dealt with a problem with a customer that rose to the same extent with him using the police on speed dial when someone complain even though it’s not a free service. After he called police he stood there while I explained to them what the problem was and never tried to contradict any of it as for starters even the police could at least see the bug residue still on the front bumper. He was asked if he was willing to fix what was wrong by the police at which time he said he would fix what was wrong but I happily in a hurry declined and said I get better satisfaction leaving him nor anyone else at this establishment will never touch my vehicle again! The moral of the story is go here you’ll get low class service and the cops called if you complain!!! Should shut this dump down!!Services: Full body wash
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July 2023 by Robert Harper
The gentleman who cleaned my vehicle was very committed to doing an excellent job! Great experience will return to have vehicles redone.
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July 2023 by Nabil S.
Bought a new car today & Auto Brite was the first thing that came in my mind! Went and got the Full Package and they did an amazing job!
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June 2023 by Erica Futrell
The first person who detailed my vehicle did a horrible job although I tipped her anyway. When I asked to speak to the manager, he and another employee re-detailed my car with more attentiveness and had a great attitude about it. Very courteous and kind. Did an excellent job and I really appreciate the manager stepping up to right the wrong as I paid for the most expensive detail package on the service menu. I tipped the manager and the other employee, also. Will be returning to have my vehicle washed and detailed.
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June 2023 by Jerry Orne
Ronnie made my car look like new! Didn't take long either. And it was very dirty when he started.
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April 2023 by Life's Tee
Asked that they vacuum my car and clean the windshield and all they did was spray the mats off. Sand is still on seats and the carpet under the mat. The windshield is still covered in bugs. I was charged $13 and they didn’t do much at all. Go to a competitor because this was a rip off.Service: Vacuuming
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April 2023 by Beautiful Food gardening channel
Smelled like pot in the front office. Stunk like sour swamp water outside the office. Waited 10 minutes for someone to assist me. Even though an employee came behind the counter , he never acknowledged me nor asked if I needed to be helped. I finally left and went to the car wash down the road.
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April 2023 by Jennifer Euchner
I give 10 STARS people with the low stars Check it ouT u get what u pay for ok so if u get a regular full service that just a basic regular car wash so don't expect like presiclla wanting the rims spotless and cup holders if u look in her pictures u will see trash and change IN HER lil changecup holder auto Brite is not responsible for wiping down where yur change and trash is comon so Priscilla there is yur answer!!
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March 2023 by Donna B.
Terrible job today. Got the no. 1 special. Hardly no vacuuming done. Floors and mats were still dirty with food and hair. Grease on outside back panels. Did not vacuum the seats. We work hard for our money just like they do, so do a good job where your proud of your work . Today was not that day. When called to complain. Management informed me they don't vacuum seats are under seats or raise middle console and vacuum. They will vacuum seats for extras 10$. I already paid 48.00 and that's no air freshner. So you pay for just a wash. Bad business. Will go elsewhere.
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February 2023 by angelica sloan
I went today for a basic wash for my suv. I have used Auto Brite for years and I’ve always been satisfied until today! I went inside to pay for my wash and there wasn’t anybody inside so I walked out the front door and stood (my ride was there in her truck) and Kristen who I later find out www a cashier came out from the side telling me not to drop my truck off. That’s fine, but I merely told her that the sign by the register says “no drop offs for an extended period of time”’and that they need to update it. The lady was the rudest person I’ve ever encountered! Kristine came from the side of the building yelling & pointing at the door telling me to read! When I walked to the back to get my vehicle the manager approached me( she didn’t have any attitude) and was asking me what happened/ the worker walked back there still screaming and yelling telling the manager that she was not going to wash my vehicle. I told the manager that I didn’t have an issue about staying, but the employee had no right to approach me the way she did. The manager told her to be quiet but she proceeded arguing to herself bc I didn’t even respond.. I did call corporate to complain, but I really feel like this woman approached me the way she did because I was a black woman. I did ask an employee if she was always behaves like that & he said yes! There was absolutely no reason for her to be so irate and disrespectful over a sign! I’m also confused how she tells me what she isn’t going to do and she wasn’t a manager to make that decision! The manager didn’t even refuse service to me. If this is the type of treatment black healthcare professionals receive here the. I will not be spending my money there again. A free car wash is not compensating the disrespectful manner in which I was approached with today.
