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March 2023 by Elizabeth Phillips
This place and its owners are absolute trash. For one thing, it is THE most inaccessible storage facility! The office is only open for a few hours during the day, so if you are trying to do anything with them, you have to take off of work! And even then, they are rarely ever open for the FULL hours annotated.The owners are COMPLETELY rude and unhelpful. The lady has the NASTIEST attitude to her PAYING customers. I would NEVER recommend this place to ANYONE!YOU’VE BEEN WARNED…DO NOT RENT FROM HERE!!!!
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October 2019 by David West
I will never make that mistake ever again in my life
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August 2019 by Norman Chandler
Horrible place and Theresa is the worst human you could try to work with. I didn't establish the rental but Lord forbid I try to help my ailing friend. After Hurricane Florence this evolved. There was no gate for many months. Then when I tried to get in after they finally replaced the gate it was the can't do committee. By then my friend was in hospice and ultimately died. Even after I was supposed to be added as an allowed party Theresa still argued the point. She called the police on me. Did not work because I did nothing wrong. Then she wouldn't let us back up to the door. It is horrible grass with ruts and tire marks from other folks doing what we couldn't. There are huge openings in the fence where anyone could fit through. I'm disgusted as I've been in this town for 25 years. If I'm not mistaken this place is also off limits to USMC. I wonder why... maybe call Theresa and ask. I'm also posting pictures of the area we had to carry very heavy furniture vs. backing up like everyone else. Also the openings in the fence. They are simply rude folks and don't want to help. Can't wait fpr them to go out of business. Recommend Semper Fi storage not too far down the road.
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June 2019 by Jason Ruiz
Convenient, cheap Yes! Absolutely, horrible staff. If tell me one thing, you ok my plan, but turn around and do something completely different yeah that's what happened!
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March 2019 by Erika Root
Horrible customer service. Called to confirm they had a storage they said they had the units available drive there the next morning and told they open at 8:15 am (website says 8:00 am) to find out they only have larger units available that are $80 more a month!!! Look for another unit
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January 2019 by Walter Hardison
Really Friendly Staff
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September 2018 by Kelly Wilburn
If you want to make a payment, it is best to go in person. I no longer live in town and trying to pay over the phone is a nightmare, even during business hours. I think the posted business hours on google are incorrect, btw, because trying to get someone to answer the phone on the weekend is practically impossible. They need more staff, who know what they are doing and can show up for customer service.
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September 2018 by K W
Arrived at 5:23pm and the front doors were locked. Several cars outside, but the lights were off. Hours says 6pm for closing
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June 2017 by Lindsey Prom
Not really sure why the rating is 1.5 they were very kind and helpful.
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June 2017 by Garth Hill
Keep trying to call to pay my bill but the phone just rings and rings and rings and rings..........I wonder if these people know that they run a business. But let me guess, if I don't pay my bill today you know how to charge someone with a late fee because of your negligence right? I can't wait until I don't have to pay this rubbish anymore.
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April 2017 by 93svx
Climate controlled storage is really not climate controlled and have broken doors leading inside
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December 2016 by Cherie Guevara
Don't go here, they aren't honest people. The batteries on BOTH cars were dead when we attempted to pick them up. They blamed the weather. Long story short, our cars needed to be kept here in an open dirt lot if we wanted them to run the engine every month. We paid extra for this service so our car batteries wouldn't die over the course of six months being here. We lost all that extra money we paid them, PLUS the new batteries we had to buy. Learn from our mistake & take your business elsewhere.
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January 2015 by Tseng Akera
Worst place I could ever think to store anything! I originally went there because it was cheap and right down the road from out home. Biggest mistake ever, the unit when I came back to it to collect things out was filled with dead bugs! They were up in all the boxes and it was disgusting. The people that run it also have no idea what the hell they are doing. When I originally set up the unit I requested automatic payment, it never took so I canceled the card on it and started to send in checks. A few months later they did an unauthorized debit pull ontop of the check I sent in. When I demanded it be used towards the next month it never actually got entered into the computer and so come the next month I was nailed with a late charge and a missed payment. Ever since then it's been a battle they cash the checks weeks later and nail you with a late charge despite you mailed it on time. Horrible place to do business.