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March 2024 by JB
I wish I would of checked the reviews before stopping here for the breakfast this morning. It's 9am and the sausage biscuit was hard and seemed like it was made yesterday I can only eat the square patty . Very disappointing.
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March 2024 by Darb Tails
I won't be coming back. Over 30 minutes to get my food is unexceptable. Fries were cold bc they'd been sitting in the bag. Get help or lose the rest of your business, lost me already.
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March 2024 by brittany katzman
I wish I could give zero stars. Any time we have gone here, they never get the order right. It’s always missing something, but this last time was the last straw. I had to go back through the drive through bc they had several things missing that I ordered and paid for. I ordered two taco salads that come with chili and chips and neither had chili or chips. But isn’t that the whole point of taco salads? I even asked if everything was there before I pulled away because it didn’t seem like enough bags. I was assured everything was there. I also ordered a nugget combo and had no drink and no fries. When I went back around, The girl at the window took zero responsibility and blamed me for why the order was wrong. Said, I didn’t tell her what drink I wanted. She was very confrontational and rude. Instead of just apologizing and giving me what I ordered it turned into a very escalated situation, so I left without my food. I will never patron this Wendy’s again. I’m never the “Karen” type either. I never write reviews, but this was the worst experience I’ve ever had at any type of business. Hindsight, I probably should have spoken to the manager, but I will be contacting their corporate office.
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February 2024 by Marcus Potter
Ordered a basic Spicey Chicken combo with Chili and cheese and Coke. Received a plain cheeseburger and basic chili. Called to let the manager know and instead of being worried about getting the order wrong they were mainly worried getting their food back. After calling the location back the female manager told she made my Chili with cheese personally. This is how the Chili looked. I then asked the female manager whom her boss was and she states that she is her own boss and answers to no one. This Wendy’s makes the corporation look horrible. I would not stop by this place if driving by. I will not be eating at Wendy’s anymore.
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February 2024 by Samuel Helms
Ordered on the app while standing in line. With 2 other orders in front of mine and 3 in the drive-thru I expected a little wait, but it took 52 minutes to get my order. There was no communication front the staff, who were very rude and not helpful, and the food was cold when it finally got to me. Working for a fast food chain myself, I just found the entire experience completely insane and unpleasant.
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January 2024 by William Horne
Parking lot to door is weird as far as trying to get inside. Front doors are way on the other side of building from parking lot, in the drive thru lane. But the people seemed quite friendly and helpful. Food was good.
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January 2024 by Mark
Hamburger taste like its been soaked in dirty dishwater. Fries or anything fried always taste like the grease needs to be changed. Change the freaking grease and quit being so cheap! Wendy's use to be good but almost every location has gone down hill. You feel lucky if you get what you asked for and it be fresh!
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January 2024 by minitrunks1980
Needs to be shut down. Everyone on their phone not paying attention to their customers at all.
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January 2024 by Bry White
Was over charged for my food, went in for a refund and instead of getting a manager like I asked the girl argued with me and told me I had the wrong location. I said no this is the Indian Trail sun valley location and she insisted that it was the wesley chapel location. You are in Indian Trail on Wesley Chapel Stouts Rd! Not in the town of wesley chapel! HORRIBLE CUSTOMER SERVICE
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January 2024 by Mariano Martinez
We walked all the way into the dinning room 15 minutes before 9pm on new years eve and they told us we had to leave. They were getting ready to close.
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December 2023 by Mirai Y
This Wendy’s never lets anyone in the building to pick up orders and always has the drive thru line backed up
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December 2023 by badluckjack (badluckjack)
Why in the world would you think its ok to lock your doors during the lunch hour and only allow drive thru. I ordered online for carry out and couldn't even get in. Very disappointed!
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December 2023 by Lukes Hogan
We ordered very two kids meals in which one meal did not have fries. We order two jr bacon cheeseburgers and one quest fry and one regular fry and they manage to leave off. One of the regular fries. This happen when it was not busy in the store. We like Wendy’s but this location never gets our order correct. We call to tell them and they are not taking phone calls and voicemail is not setup.
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December 2023 by Sydney Henkle
Literally THE worst customer service experience ever. I have worked in the service industry for 15 years and this was unbelievable. The girl taking orders on headset actually YELLED at my husband for not asnwering her in a split second and was constantly cutting him off. When I voiced this with the young man running the window, he slammed the window in my face. All I said was "the girl running the mic is extremely rude". He looked me dead in the eye and slammed the window shut. I called to speak to the manager, and you guessed it- she really didn't care either.Never again. Too many places to eat right here to put up with the nasty attitutes here.
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December 2023 by Randy Grover
Same as everyone else. Wait 10 minutes in drive-thru before you can place order and get the wrong ite.s. twice I ordered a bacon classic and end up with a cheeseburger. It's not a lot of money, but I paid for and looked forward to the bacon classic. No time to deal with the stupidity tonight, will go tomorrow and see about a partial refund or something. Nobody seems to care or want to do a good job these days. Sad world we live in.
